I return to Montbell for many reasons. Firstly they produce superior product which is guaranteed to keep me warm and dry. There's the speed and reliability of their service. The ultra quick postage,... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Polite but incompetent. After I placed an order, came back to me several times to say the item in the colour ordered wasn't available. When I finally said I'd prefer to cancel the orde, suddenly the i... Se mere
Lets face it, We all want the best equipment we can afford… Sometimes that means waiting for sales, or ordering from overseas in the off-season.. If you size is available, then jump on it… best mat... Se mere
Virksomheden har svaret
Top quality products that perform as promised. Delivery is always faster than quoted. The Plasma vest and jacket are super lightweight and offer incredible warmth to weight ration. The jacket is light... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Montbell Australia is a leading outdoor retailer of some of the best outdoor clothing, accessories and equipment. Whether you are camping, travelling or hiking the great outdoors (or watching the kids' sport or walking the dog) we have a fantastic range of outdoor clothing, footwear and gear to enjoy the great outdoors. We have two stores in Sydney, one in Kent St Sydney and the other on Penshurst St Chatswood. For those preferring to buy online, we have an online store - www.montbelloutdoor.com.au
Kontaktoplysninger
488 Penshurst St, 2069, Chatswood, Australien
- +61 2 92649376
- shop@montbelloutdoor.com.au
- montbelloutdoor.com.au
4,5
Fremragende
481 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered shoes and socks online
Ordered shoes and socks online, no problems at all. Will use Montbell again in the future.
24. november 2023
Besvarelse fra Montbell Australia
Thanks so much for using our online services and for sharing your feedback!
I bought beanie for my Grandson who was…
I bought beanie for my Grandson who was going to Iceland for Christmas, he loves it
26. november 2023
Besvarelse fra Montbell Australia
Glad to hear it, I hope that the beanie keeps him nice and warm.
Customer service and stock availability
1. december 2023
Besvarelse fra Montbell Australia
Thanks for sharing your experience
Rapid service
This is the second time I have ordered from Montbell. They have on both occasions given excellent service.
25. november 2023
Besvarelse fra Montbell Australia
Great to hear, we work hard to deliver excellent customer service so thank you for the positive feedback.
Good gear and price
29. november 2023
Besvarelse fra Montbell Australia
We love Montbell and are so glad that you appreciate the gear!
Besvarelse fra Montbell Australia
Montbell makes some brilliant rainwear, I hope that your piece is serving you well.
fast honest no nonsense shipping great
23. november 2023
Besvarelse fra Montbell Australia
I'm glad to hear that the process was nice and simple, thank you!
Easy website to navigate.
Easy website to navigate.
Prompt reply to email when needed.
Excellent product.
22. november 2023
Besvarelse fra Montbell Australia
Glad to hear that you enjoyed the experience of purchasing with us, thanks for sharing your feedback.
Trustworthy Company and quick to ship
22. november 2023
Besvarelse fra Montbell Australia
Thanks for sharing your experience!
Efficiency
Incredible purchase experience: so pleased with the personnel and products!
11. november 2023
Besvarelse fra Montbell Australia
Glad to gear that everything worked smoothly for you, thanks for sharing your experience.
fast delivery.
18. november 2023
Besvarelse fra Montbell Australia
Thanks, we always strive for prompt dispatch and delivery.
Good personal service
16. november 2023
Besvarelse fra Montbell Australia
Glad to hear that our staff were able to provide good service to you, thanks for sharing your experience.
Great staff selling great product.
4. november 2023
Besvarelse fra Montbell Australia
Glad to hear you enjoyed your experience!
Helpful sales staff
Helpful advice from sales staff, notification when product was in stock, goods delivered promptly and quality upon delivery was as expected.
23. oktober 2023
Besvarelse fra Montbell Australia
We pride ourselves on good service so I'll be sure to pass on the feedback, thanks for letting us know.
I felt instant warmth the first time I…
I felt instant warmth the first time I put this jacket on. Superbly comfortable, light, and packs down to a small size. When on trips I carry the jacket in an ultrasil compression dry sack which compresses the jacket to about half the size of the stuff sack it came with.
21. oktober 2023
Besvarelse fra Montbell Australia
Hi Kevin,
Thanks for leaving a review. Glad that you are enjoying the Jacket!
Great service and product
17. oktober 2023
Besvarelse fra Montbell Australia
Thanks for sharing your experience with our brand.
Very poor and disinterested service
There were a lot of staff, minimal customers, yet my wife and I were made to feel like an inconvenience, if we asked for assistance or sizing.
At one stage we were told we would have to go to another store to get the sizing we needed in that product and that was after my wife prompted the assistant to check other stores.
There was also no communication around the sale, which lead to confusion.
We spent a decent amount of money there and were very disappointed with the service.
We won’t be returning.
As an aside, we found a very small competitor down the road and the experience was chalk and cheese.
16. oktober 2023
Besvarelse fra Montbell Australia
Hello Dave,
Thank you very much for leaving your honest feedback and bringing this issue to our attention. This is absolutely unacceptable service and not at all what we want customers to experience in our stores. Are you able to let us know in which store you had this experience so that we can immediately investigate?
Hopefully, you will be willing to visit us again in the future to receive a far higher degree of service.
Regards,
Josh
Poor service related to broken montbell bag
Following the advice of Montbell city store, I took a 2 year old Montbell bag with a handle that was falling apart (held together by tape) in for warranty assessment. The bag was taken by Montbell chatswood staff, no receipt was given. I was not contacted. I rang twice the following week and was told the bay was not covered by warranty. The bag was not returned to me.
8. oktober 2023
I have puffer jacket and am so over the…
I have puffer jacket and am so over the pockets getting jammed with zip. Seriously for the cost and value this should not be happening..! issue has been ongoing since I brought Jacket to travel and trek in Nepal..!
2. november 2023
Uopfordret anmeldelse
Besvarelse fra Montbell Australia
Hi Lea,
Thanks for letting us know that you're unhappy with your jacket, we're sorry to hear that this has happened as it is highly unusual feedback for one of our products.
If you reach out to us at shop@montbelloutdoor.com.au with information about what jacket you have we can try to find a resolution for you.
Regards,
Josh
Incredible Rain Jacket
Incredible Rain Jacket. Kept me dry during a storm. I was hiking Cape To Cape in WA. Definitely recommend. Lightweight, breathable and good length.
30. september 2023
Besvarelse fra Montbell Australia
Glad to hear you liked the product!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.