Not customer centric Building Society My wife and I have been regular saver with Monmouthshire Building Society over several years but NO MORE. It seems unless you save with them through their new... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I transferred my matured ISA to a new ISA with Cathy Bone at the Queen Street, Cardiff Branch. All undertaken in an informative, efficient and friendly manner.
Virksomheden har svaret
After many months of the worst app experience of any financial institution, MBS finally seemed to have sorted the problems a few weeks ago, HOWEVER, in the last 24 hours I have had to delete and re... Se mere
Virksomheden har svaret
Have just downloaded the App and opened a Regular Savings Account at 6%. All done in less than 10 minutes. No errors, not problems, all smooth. I did notice some older reviews that were not favou... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are a mutual building society run for the benefit of our members. We offer mortgages and savings products throughout Wales and England.
Kontaktoplysninger
John Frost Square, NP20 1PX, Newport, Storbritannien
- membercontact@monbs.com
- monbs.com
3,2
Middel
122 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Poor customer service at the Newport Depot
I called to get an activation code resent to me so that I can gain access to my accounts as I stupidly put it through the shredder but I was completely shut down and fobbed off when I called number 01633 844345 stating I have to do it all again and click forgotten password, change your memorable information etc etc. Waited 5 minutes.....called again & spoke to somebody else who was fantastic, passed the security questions which are in place for this reason and now it has been resent with no issue. I work in customer service myself and would never shut somebody down the way I was. Hopefully this gets passed on and the next person who calls gets a better service from the first employee I spoke with. Perhaps they have a people skills course available that can be offered.
Thank-you
5. januar 2021
Uopfordret anmeldelse
These guys are sharks
These guys are sharks, they made me first pay them to conduct their valuation which found value, then after they took my money they declined my application based on the fact that I have not been with my current employer for at least two years. They knew from the onset that I only came into the country just over a year ago, so why not decline me there and then? Why steal my money? If I could give them a zero rating, I would. UNETHICAL
28. oktober 2020
Uopfordret anmeldelse
Very helpful and no matter how urgent…
Very helpful and no matter how urgent or repetitive my calls, I get friendly advice from a great team to see me through; even through Covid19. Well done. My feedback to prevent anyone else failing to log-in to their account for the first time is to explain that it is the "memorable" information (i.e. not the password) that is shown when requested to fill in the missing two digits to log-in.
2. juli 2020
Uopfordret anmeldelse
How things should be done.
5. juni 2020
Uopfordret anmeldelse
Not happy from the start and their Unsafe practices
Not happy with the whole setting up of the account.
And then they add further obstacles to operating the account and gaining access to MY Money.
I will update this review if they correct their strange and unsafe banking operations
19. maj 2020
Uopfordret anmeldelse
I've been a customer of Monmouthshire…
I've been a customer of Monmouthshire for 9 years now, always easy to deal with, staff always helpful with time to spend with you. Always easy to get hold of relevant people and the rates have always been competitive.
Satisfied Customer!!
17. november 2019
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.