just the best communication, helpful and efficient staff, friendly , good humoured and willing to go much further than the extra mile. Telephone conversations, but Andy in Customer Services was just t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
One very big thank you to Ian for sorting out my scooter, from the Genie to the smarty folding scooter a fabulous little scooter ideal for me. It will enable me to get my life back and br more indepen... Se mere
I have an electric vehicle which no one wants to install a powerchair hoist into. Monarch Mobility had a solution being the Atlas 4 hoist which fits inside the vehicle boot but does not require specia... Se mere
I am so upset that Monarch Mobility no longer cover my area. A friend who is 91yrs old was in need of a Scooter repair which they will not do. So my advice is buy elsewhere as your area may well be... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Monarch Mobility is the UK’s leading specialist mobility firm, established back in 2001, we have the experience and expertise to help you decide which scooter or powered wheelchair is most suited to your individual budget and requirements whilst providing excellent service and support nationwide so you can rely on us to keep you mobile.
Kontaktoplysninger
Unit 1, Holmfield House, Holdsworth Road, HX3 6SN, Halifax, Storbritannien
- 0800 0029633
- sales@monarchmobility.com
- monarchmobility.com
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I waited to review my purchase .Monarch…
I waited to review my purchase .Monarch staff were excellent no pressure selling getting the right product was the priority .Karen was brilliant and 12 months later love my monarch vogue xl. It had its first service last week passed with flying colours and the technician came to my home to do it .Treated myself to a new scooter cover and heated blanket wow .The cover is excellent waterproof and really good quality .
Glenn was prompt made sure that the…
Glenn was prompt made sure that the Genie auto was suitable for our needs. Took time to demonstrate the model and for my mother to trial the scooter and ensured she was comfortable. Unpacked, cleared packaging and set up scooter. Excellent service and no pressure to buy during demo. Would recommend.
Phil was very helpful and explained…
Phil was very helpful and explained everything thoroughly. Very happy with my new scooter and the service from Monarch Mobility. Thank you
Glen was a lovely guy
Glen was a lovely guy, he spent quite a while with us, making sure everything worked properly
Glen was fantastic
Glen was fantastic. He explained everything in great detail and answered any questions we had. Would definitely recommend this company.
Great service from Monarch Mobility
Martin . . . what a terrific guy and what an asset to Monarch! He visited me twice to demo two of Monarch's lightweight scooters and was happy to wait while I tried one more scooter from a different company a few days later. At no time did I feel pressurised to make a decision during the demo process. The choice I eventually made was the Genie Supa Carbon Lite which he delivered last Thursday. Martin has an abundant pool of knowledge which he used to take me, in a very helpful and informative way, through familiarisation with my new scooter, including a number of wrinkles that will make life much easier. Without any doubt I am a very happy buyer.
Very poor service
Very poor service. Bought trailer two weeks ago for mobility scooter, I didn`t received my order. I asked refund and no refund. I will complain They ignored customers questions and orders

Besvarelse fra Monarch Mobility
From phoning on Monday afternoon to…
From phoning on Monday afternoon to arrange a demonstration for a genie auto on Tuesday afternoon along comes Ian with both colours of the genie and a demonstration one plus other types after the demo I agreed to buy the genie then Ian made sure it fitted my car boot then unpacked and set up my new scooter explained everything carefully and politely took away the packaging well pleased with the service and no delivery costs Monarch should be proud to have such excellent staff like Ian
First class service .
First class service the young man who delivered it was very friendly and funny he new all about the scooter that he delivered me will deal again.
Thanks Brian Sykes
very straight forward
very straight forward, excellent customer service.
Magnificent Monarch!!
Great service, delivery man was knowledgable and helpful in answering any questions I had. I opted for the Storm XL mobility scooter with solid canopy, VERY high spec and a really nice looking model. 10/10 Monarch!
Had my demonstration today
Had my demonstration today, my Representative was extremely knowledgeable on the scooter i was purchasing, Monarch Genie Ultra Lite, im thrilled to finally get my independence back 😀
My Representative was Ian, very pleasant and described everything in great detail
Thankyou Monarch Mobility
😀
Ian was excellent explaining everything clearly…
Ian was excellent explaining everything clearly . For me it was very informative great guy !
I now own my Monarch mobility Genie…
I now own my Monarch mobility Genie auto scooter I'm so grateful for the full demonstration of how it works I cant believe how how he explained everything to me no cutting corners at all I would advice anyone who is interested in owning a mobility scooter please contact Monarch Mobility you wont be disappointed with the help and advice your giving very friendly indeed so to Monarch Mobility a big thank you I'm over the moon x x
Ian visited me at home and demonstrated…
Ian visited me at home and demonstrated 2 models of mobility scooter. He was professional and informative.
We even went and tried them in and out my car.
I bought there and then.
I was very I pressed the product and service and Ian made the process very easy. Thank you.
Very happy with service
Very happy with service. Phil was very knowledgeable and professional…Great service!!
Fantastic salesman took his time to…
Fantastic salesman took his time to show me all the different models. Ask me what I was going to use it for.
Very good service wasn't happy with inflated. Tires so they said they can put gel in them to stop them going down as quick
Very good company recommend them to anybody 5 stars. I will give 6 if I was able to. What?
An extraordinary and wonderful mobility scooter company
An extraordinary company. All the staff are knowledgeable, kind and helpful. They have a scooter that is the lightest on the market, which has transformed my life. I now have two of them, and one permanently in my car for when I travel.
The staff who deliver the scooters are brilliant. Patient, kind, and meticulous in everything they do. Thank you, Ian England and Andrew from sales.
I wish I had come across Monarch Mobility earlier, but I'm glad that I have been able to buy good products at a fair price.
Thank you
Robert Halfon
Just purchased a supa carbon lite…
Just purchased a supa carbon lite mobility scooter. Ian the sales person turned up conveniently for me a day early as he was in my area to demonstrate the two scooters he had bought on his van. I decided on the supa carbon lite which only weighed 13kgs as I was looking for one that I myself could lift into my car and not have to rely on someone else to help me, so being totally independent.
I decided there and then after sitting on it and having a test run, to purchase one. I thought I would have to wait a few weeks after ordering one but no he said he had a brand new one on his van and would set it all up ready to go, very impressive. So far all good and zipping around the shops on it. Definitely give it top ratings 5/5
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







