Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
British Makers Of Fragrance, Created With Care. Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. True to our founders’ values, we live by an ‘individual first’ ethos, with uncompromising care at the heart of everything we do.
Molton Brown Limited, WC2N 4HN , London, Storbritannien
2,3
8 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Still waiting for the products ... Scammers stay far away!
Besvarelse fra Molton Brown
Hi Cristian, thanks for leaving us another review. We can see you have been in touch with our team already. We will be reaching back out to you today.
I placed order 517389391 on 9 October and requested cancellation within minutes because Apple Pay had autofilled the wrong delivery address. I also offered to keep the order if the address could be corrected. Customer service replied approximately 12 hours later that neither option was possible because the parcel was about to leave their warehouse. They advised requesting a return through the courier and promised tracking details. Despite my follow-up complaint, I still have no tracking information, no further substantive response, and no clear explanation of how my €88.95 will be refunded. I reported the mistake almost immediately, yet it remains unresolved. Very disappointing customer service.
Besvarelse fra Molton Brown
Hi Mykola, thanks or getting in touch although we are sorry to learn of your experience. One of our Customer Experience Team will be in touch shortly to get this resolved.
Product did not arrive> Telephone number not in service. No response to my email. The company seems to be a scam
Besvarelse fra Molton Brown
Hi Eva, sorry to hear you have had issues getting in touch with us. We have sent you a request for your contact details and one of the team will be in touch shortly.
I am still waiting for my order or reply of my order. no reply at all.
Besvarelse fra Molton Brown
Hi Klant, thanks for getting in touch. We are sorry to hear you are still waiting for your order. We have sent you a request for some additional details. We look forward to hearing from you soon.
One of the staff were frightening and asking personnel questions at the silverburn location at Glasgow in think his name was Robbie o
Besvarelse fra Molton Brown
Hi, thanks for sharing your feedback. We are sorry to learn of your experience in store. We have sent you a request for some additional details regarding your visit so we can investigate. We look forward to hearing from you shortly.
We purchased a hand soap from a MB store. When we returned home and after removing the pump depresser catch we used it to wash our hands, the pump dispensed soap everywhere and on inspection we discovered the pump was broken. The bottled needed cleaning and it was replaced in the MB bag ready to be returned.
At the shop there was no quibble or issue and the manager got out a new bottle to replace the damaged one. Then afterva few seconds put it to one side and entered a draw a got out a new pump. This was then inserted in the bottle we had returned, more liquid had come out of the bottle and the bottle had to be cleaned again. We were quite shocked at this lack if customer service and the store's meanness. We did not want a scene so accepted this.
Returning home we decided that MB does not act like a quality company selling a premium product. Are they on the skids, needing to sacrifice customer service for pennies. Poor and dismal springs to mind!
CHECK YOUR PUMPS BEFORE YOU LEAVE THE STORE AS THE COMPANY ARE NOT BOTHERED WHERE THERE ARE ISSUES!
Besvarelse fra Molton Brown
Hi Mr A Morton, thanks for sharing your experience, we are sorry to hear you have issues in store. We have sent you a request for some additional information so we can investigate. We look forward to hearing from you soon.
I’ve tried a number of Molton Brown products, and where this brand truly excels is in its fragrance mastery. Every scent is beautifully complex and long-lasting—it's clear that their perfumery expertise is at the heart of the brand. I was drawn to these products for their slightly upmarket feel, but unfortunately, the actual cleansing performance fell flat. The products feel slimy on the skin, don’t lather effectively, and leave me far from clean. It feels like style over substance—gorgeous in presentation, but lacking real performance. On top of that, there’s a sort of inflation of quality—like a shrinkflation effect—where the premium feel doesn’t match what you’re actually getting. And in the end, it seems like the main customer is hotel bathrooms—stylish, yes, but not really suited to a personal luxury routine.
Besvarelse fra Molton Brown
Hi Niall, Thanks for getting in touch, although we’re sorry to hear you’re disappointed with your recent experience. We make every effort to offer the highest quality products and packaging, so we really appreciate hearing your thoughts. We have sent you a request for some additional information. We look forward to hearing from you shortly.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
