Placed an order, but it didn’t arrive. Contacted the company who sent a replacement which arrived the following day. Excellent customer service I thought, until the original arrived the following day... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Buying their candles for years and love them customer services fantastic I have subscribed to the monthly wax melts always smell beautiful
I was first introduced to Molecule Home Fragrance reed diffuser and room spray ‘Aperitif on a Provençal Terrace’ when we stayed at a beautiful holiday cottage in Boscastle. I loved it so much I or... Se mere
Virksomheden har svaret
Beautiful product, well packaged, delivered in a few days, environmentally friendly, and a lovely personalised message. I couldn’t recommend Molecule enough. You can feel the love that has gone into m... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Luxury candles, melts and reed diffusers, lovingly hand blended and poured in small batches in our workshop in Suffolk. We are proud to call ourselves an eco brand, using eco packaging, sustainable plant based waxes and the highest quality perfume oils to mix our blends. This ensures a long lasting soot free and clean burning flame that gives an incredible scent throw. Our wax blend is a mix of coconut, rapeseed and soy, has no paraffin, palm or beeswax and is free from synthetic additives. All our products carry the industry CLP compliance. Please follow us on social media for offers and product news @moleculehomefragrance
Kontaktoplysninger
61 Rushmere Road, IP4 4LG, Ipswich, Storbritannien
- 07791241272
- moleculehomefragrance@gmail.com
- moleculehomefragrance.co.uk
4,7
Fremragende
149 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Buying their candles for years and love…
Buying their candles for years and love them customer services fantastic I have subscribed to the monthly wax melts always smell beautiful
2. januar 2026
Disappointed but issues now resolved!
Placed an order, but it didn’t arrive. Contacted the company who sent a replacement which arrived the following day. Excellent customer service I thought, until the original arrived the following day. Contacted them to offer to pay for both, however on opening the original, found that the wrong item had been sent. Contacted again and was asked to return the original which I did at my own expense with the promise that postage would be refunded. Still waiting!!!
Almost immediately after posting this review I received a very apologetic reply and the postage is now being refunded. Glad that this has been resolved. As I said, the products really are lovely!
28. november 2025
Besvarelse fra Molecule Home Fragrance
Thank you so much for your feedback, and we’re really sorry for the inconvenience this caused. We truly appreciate you getting in touch and for being so honest when both parcels arrived.
We’re sorry that the return postage refund took longer than it should have — this has now been refunded, and we apologise for the delay. We completely understand how frustrating this must have been, especially after everything you’d already done to help resolve the situation.
Thank you again for your patience and understanding. If there’s ever anything we can help with, please don’t hesitate to reach out — we’re always happy to help.
Molecule Home Fragrance
I was first introduced to Molecule Home Fragrance reed diffuser and room spray ‘Aperitif on a Provençal Terrace’ when we stayed at a beautiful holiday cottage in Boscastle. I loved it so much I ordered some for our home straight away!
The wax melts are also incredible. I found they are much more effective when combined with the Molecule Lattice Wax Melt Burner than my previous burner. The more intense the fragrance of the melt naturally the stronger the scent is.
Alongside the wonderful eco friendly products and packaging the main reason why I’m compelled to review the brand (FINALLY) is because the customer service from Rae is absolutely exceptional! She is so warm, personable and will go out of her way to help wherever possible. Thank you and I’m so sorry it’s taken 2+ years to do a review!
8. november 2025
Uopfordret anmeldelse
Besvarelse fra Molecule Home Fragrance
Wow. What a lovely review. Thank you so much Kate, your kind words are very much appreciated 😊
The best melts ever
The best melts ever - long lasting fragrance - speedy dispatch - could not fault - highly recommended
22. september 2025
Great service, a bit disappointed with product
Great service. However, the scent from the diffuser doesn't smell very much. A bit disappointed with the product.
29. august 2025
Absolutely brilliant service
Absolutely brilliant service, I emailed a query and received an almost immediate response. Love everything about Molecule Home Fragrance
28. maj 2025
This candle has a fabulous scent
This candle has a fabulous scent. We will take it camping next month.
5. maj 2025
Besvarelse fra Molecule Home Fragrance
Thank you so much Veronica. It’s great to hear your feedback 😊
Amazing scent like nothing I’ve smelt before
Great customer service.
Highly recommend the Chris Moyles diffuser, I’ve had nothing but compliments on the fragrance. The scent is like nothing I’ve smelt before it’s absolutely amazing.
17. februar 2025
Uopfordret anmeldelse
Quality products
Packaged well, arrived in good time. Kept informed from order to delivery.
Great products lovely long lasting fragrance.
11. februar 2025
Amazing scent and fast delivery!
24. januar 2025
Great service
Really fast delivery. Beautifully gift wrapped candle and smells gorgeous.
14. januar 2025
Purchased as a christmas present
Purchased as a christmas present. I'm not a fan of home fragrances but even i have to admit the chris moyles one smells really nice
3. december 2024
Besvarelse fra Molecule Home Fragrance
It makes us very happy to hear from our happy customers and it's particularly lovely when we get a fantastic review from a new customer. Thank you Simon :-)
Swift delivery and really well…
Swift delivery and really well protected goods. The Chris Moyles candle and diffuser set is without doubt the most beautiful fragrance I’ve ever bought. My house smells fabulous.
26. november 2024
Besvarelse fra Molecule Home Fragrance
Thanks so much Katy, we really appreciate your review and we're delighted you love the Chris Moyles products :-)
Repeat order fantastic
26. september 2024
very hight standard service
very hight standard service, classy and stylish pact, nice box , card inside . very lovely dun.
15. maj 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.