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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
We are Mocha Property Management Ltd, a lettings agency in Liverpool and the North-West. Our aim is to be Liverpool's most ethical letting agent. We focus on customer care ahead of everything, ensuring that all experiences with our tenants and landlords are infused with integrity and respect. Our focus extends beyond just matching tenants with quality homes; we are devoted to stringent compliance with safety and comfort standards, guaranteeing that all our properties not only meet but exceed expectations. Whether you're looking to find your next home or seeking a trustworthy partner to manage your property, we are here to make the lettings process seamless, secure, and satisfactory.
Unit C1 A, Poole Industrial Estate, CH66 1ST, Ellesmere Port, Storbritannien
4,5
15 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They are really nice persons
I am with them since the company is established
Our family live in the house they managed
Always quick and polite response
Solve the problem efficiently
Really nice
Mocha property were absolutely amazing.
I had the best time in my apartment. The communication prior, during and after the tenancy was always prompt, approachable, caring and respectful. I only moved as we had to upscale, but I will truly miss this apartment. When I escalated maintenance issues they organised appropriately and in timely manner. Cannot say anything but praise about the whole team.
Thank you so much.
Having had numerous tenancies over the years, Mocha Property have facilitated the best experience while renting. Everything is very efficient and communication is fast and straightforward, with any issues promptly resolved. I would highly recommend Charley and her team!
Would highly recommend Mocha - efficient, clear communication and a pleasure to deal with.
As a landlord I have had a handful of different agents and Charley and the team have gone above and beyond to look after my property. Great tenants, no hassle and lovely people! Could not recommend enough!
I was dealing with Charley from day 1, communication was easy and she was very Professional and always helpful to my issues. I gave 5 stars cause of the service provided through out my tenancy, thank you so much.
I can’t be more grateful with the property we are renting. Charley and Lauren have been fantastic throughout the process, they are super responsive and quick to get back to any questions or concerns. We made an enquiry, and within about a week, we were all settled in. The apartment is exactly as described, beautifully furnished, and ready to move in. The entire experience was smooth, professional, and hassle-free. I had several questions that they answered and were attentive to all our needs. I couldn't ask for better service and would highly recommend Mochaproperty to anyone looking for somewhere to rent (they are just genuinely lovely people who are passionate and great at what they do). Thanks for everything :)
Amazing communication, only left tenancy for new job. Will definitely rent with them again.
Charley was amazing really quick responses.
Mocha property took all of the stress out of finding a place to live and continued to offer support after moving in. Couldn't ask for a better letting agent
Have nothing bad to say about Mocha Properties. We had the pleasure of working with Charley and she was absolutely excellent throughout the whole process. Great communication and no issues within the property whatsoever. At the start of the tenancy we noticed some Mice getting in the flat but within 24 hours of flagging the issue it was all sorted. Can’t recommend highly enough!
Mocha Properties took over part way through my tenancy and Charley was excellent! She responded quickly to any message I sent and was extremely helpful. Very impressed with how everything was handled and Charley is lovely, thank you!
As a tenant, Mocha Property took over the management of my property from another agency, and the difference is night and day! I've been under them for around 6 months now with Charley as my point of contact - she's always on top of her game. My previous agency made a couple of administrative errors which Charley discovered, and we promptly dealt with together over email, and when I've had maintenance queries I have always heard back promptly with a warm and keen attitude to resolving my issue. I don't feel ignored or a burden when I raise issues, so I can't recommend Mocha and specifically Charley enough!
I am a landlord, and have had many agents in the past. Finding Mocha Property Management has been a breath of fresh air... I am based in Liverpool, their service quality, attention to detail, and commitment to both landlords and tenants are unparalleled in my experience..
Mocha Property Management just take care of it all for you, like a good agent SHOULD. They manage issues efficiently, communicate effectively, and ensure that every aspect of property management is handled with the utmost care. Their proactive approach in chasing contractors and ensuring full compliance has made my life as a landlord much easier and stress-free.
Charley is so good at managing tenants, they all love her. It's reassuring to know that they not only address issues promptly but also ensure that the tenants feel valued and supported. This balance of professional management and personal touch is what makes Mocha Property Management the best in Liverpool.
For any landlords considering a letting agent, I cannot recommend Charley & Mocha Property highly enough. Their excellence in service and genuine care for both properties and people truly set them apart.
Mocha have been excellent since I started rented with them in July 2024. The property was clean, well kept and decorated immaculately. All appliances in my fully furnished property are modern, in full working order & brand new. When I had a slight problem with blinds in the property, Charley immediately listened to my concerns & rectified the problem for. Thoroughly enjoying residing on staying in the property and plan to stay there for a long time.
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