Good afternoon Mike,
Thank you for the 1-star review—I’m actually quite happy to clarify this one publicly.
To be clear, you used our online system to book a specific slot, paying a £50 deposit to secure time in our very busy diary. The booking we received was explicitly for:
Service: STAGE 1 REMAP @ Weston-Super-Mare HQ
However, when you arrived, you announced that you didn’t actually want the Stage 1 Remap you booked. You wanted a speed limiter removal. When we asked why you booked a remap instead, your logic was, "Because the option for a limiter removal wasn't there."
There is a reason that option isn't online, Mike. On a 2.4 Transit Minibus with a DCU101 ECU, there is no "easy" solution—it requires a technical consultation (and a new dcu102 ecu), not a click and a hope.
Despite this, we still tried to help you using alternative tooling, but physics and software limits are stubborn things. We explained exactly why it couldn't be done on your specific van.
A bit of advice for the future: If you go to Domino's and order a Large Donner kebab with salad and chilli sauce, please don't get angry when you arrive and they tell you they don't serve kebabs. Just because it wasn't on the menu doesn't mean you should book something else and hope for the best.
We also offered to fulfil the Stage 1 Remap you actually booked, which you declined. We wish you the best of luck finding that kebab.