-MH- 

Besvarelse fra -MH-

9. jun. 2025

Hi Cecilie, thanks for your sharing your feedback, and we are sorry to hear that your experience with us hasn't met your expectations. It has always been our top priority to ensure that our products and services meet and exceed the expectations of every customer. And we want to assure you that we are not a fraudulent company. Our primary goal is to provide you with the best possible shopping experience and to ensure your satisfaction with our products and services. We take pride in our commitment to ethical business practices and value the trust our customers place in us.

We understand that you may be eagerly awaiting the arrival of your package, and we want to reassure you that your order is indeed on its way. Please note that shipping does take a certain amount of time, and the fact that you have not yet received your package does not mean that it has not been shipped. We only notify you that your order has been shipped once it has been confirmed to be on its way. This process involves several stages, including handling by our team, transit time with the courier, and final delivery. We kindly ask for your patience during this period. Our team is working diligently to ensure that your order reaches you as soon as possible.


Or could you please provide us with your order number here? This would enable us to process your request more quickly and accurately. We promise to take every possible measure to resolve the issue with your order. We understand the inconvenience this may have caused, and we sincerely apologize for any delay. Your patience and understanding in this matter are greatly appreciated. What’s more, we will continue to improve our service quality and enhance our capabilities to better serve each of our customers as we are dedicated to making every one of their experiences with us as smooth and enjoyable as possible.

If you have any questions or difficulties, please don't hesitate to reach out to our customer service team at hello@miss-rosier.com for prompt and professional assistance. They are always ready to assist you and will do their utmost to clarify any doubts you may have. We are here to help and ensure that you have a satisfactory shopping experience. Leaving a negative review may not be the most effective way to address the problem. Thus, we kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Thank you.

Besvarelse fra -MH-

21. maj 2025

Hi, thanks for sharing your feedback and we are sorry to hear that your experience with us hasn't met your expectations. Providing every customer with high-quality products and exceptional services has always been our primary goal. We would like to remind you that the instructions of Returns & Exchanges are clearly outlined in our shop policies. If customers’ concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. Thus, we believe that it is the customers' obligation to read them carefully before placing an order, as we want to ensure that a satisfying service would be provided to each one of them. Meanwhile, we kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Thank you.

Besvarelse fra -MH-

17. apr. 2025

Hi Cecilie, thanks for your sharing your feedback, and we are sorry to hear that your experience with us hasn't met your expectations. It has always been our top priority to ensure that our products and services meet and exceed the expectations of every customer. We would like to remind you that the instructions of Returns & Exchanges are clearly outlined in our shop policies. If customers’ concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. Thus, we believe that it is the customers' obligation to read it carefully before placing an order, as we want to ensure that a satisfying service would be provided to each one of them. Your satisfaction is our top priority. If there’s anything more we can assist you with, please let us know. Thank you.

Besvarelse fra -MH-

4. feb. 2025

Hi Christina, we are sorry to hear that your experience with us hasn't met your expectations. We take all comments seriously and are committed to providing transparency and quality in all that we do.

Firsrly, our company is a British entity, and we are proud of our heritage and operations in the UK. We have an overseas warehouse in Hong Kong, China. In the event that certain products are temporarily out of stock in our UK or US warehouses, we will ship some products from our Hong Kong warehouse to ensure that your order is delivered as quickly as possible. This is why the shipping label may indicate that the products are being shipped from China.

Regarding the return policy, we understand your frustration. This policy has been carefully crafted based on the current operational realities of our store, which is designed to align with the interests of our business and most of our customers. If your concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. Thus, we believe that it is the customers' obligation to read them carefully before placing an order, as we want to ensure that a satisfying service would be provided to each one of them.

Meanwhile, we kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Thank you.