Millies Wolfheart Anmeldelser 331

We have been buying from Millies for 3 years. This time the delivery of wet food was randomly split by DPD to two deliveries spaced out over the afternoon causing difficulties for my job. Things can go wrong on occasion and customer services are meant to be there for when they do. The 'Computer says...' attitude of the staff including the manager left an unpleasant taste. They as much as said they don't care about problems for their customers, it is up to them what they do.
Not sure if I will continue with them, I am looking at alternatives.
Follow up - Yes, DPD actually did well to limit the time between the two deliveries. However, the issue is about the attitude of Customer Services, which doesn't seem to be understood.

Very helpful company with good quality food. Great customer service too.

I have been a customer for years my dogs doing really well on their food. Recently had a query as I of my Pointers has a medical condition. My query was answered quickly in an informative and professional manner.
Cannot recommend highly enough

Have fed Millie’s to my dog for over a year - great food and great price for the quality. The staff are extremely helpful and knowledgable in helping to choose the right food. Delivery is also really fast. I do wish they would do more incentives like a loyalty system or discounts though

The customer service at Millies Wolfheart is on another level. Quick to respond, friendly and informative.
Eve, the Animal Nutritional Advisor has been wonderful. She is extremely knowledgeable and has advised me brilliantly on my Labrador's various issues. I am about to order some sample bags, so hopefully all will go well. Thank you!

I recommend Millie’s to lots of people. They are always so helpful with providing excellent advice on diet and allergies etc. My dog has been on Millie’s since about 10 weeks and he’s thrived on it. We also get treats and chews. Great quality.

I have been feeding my dogs Millie’s Wolfheart for 7 years and have had very happy dogs. I have often asked for advice and they are extremely helpful. I have Hungarian Wire Haired Vizslas and have never had and dietary problems since feeding Millie’s Wolfheart

Great company very helpful and offered advice when needed.

My dog has recently been diagnosed with chronic pancreatitis. I contacted Millie’s Wolfheart after some research but looking for advice. Sarah who picked up my query was absolutely amazing, offering great advice on what to try from the range and also offering phone support if required. I’ve been blown away by their customer service and it honestly felt like Sarah cared about getting the best outcome for us. Would 100% recommend

Asked for advice regarding my underweight dog. Alison was very helpful in understanding my dog, its activity levels and providing a recommendation of food type based on activity level. Great supportive and knowledgeable service. Dog loves the food and im looking forward to seeing him put on a few pounds.

I made contact with Millies Wolfheart as my dog had a recent vet admission for treatment of pancreatitis. I provided details of my dogs breed, weight and age and the customer service team came back almost immediately with an informative email about dietary recommendations. Very happy with the service. Thank you

First contact with company and very impressed. Asked for some advice on feeding and got a very quick and very detailed helpfulul response. No pressure to go on and buy.

I have contacted Millie’s on two occasions for advice on what is best to feed my dogs and both times have been brilliant. Really thorough and informative, staff really seem like that care which is lovely! Thank you :)

I have contacted Millie’s twice for advice on food for my lab pup and older lab. They’ve always got back to me the same day with great advice. Both dogs have been thriving since I made the swap over to Millie’s earlier this year. Pup is growing steadily and older lab no longer searches for treats all day and is looking fit and healthy.
Fast delivery and always top quality

Very helpful with enquiries to which blend and a great product that is good value.

I initially started buying for an older husky and she LOVED this. Then I bought some extra bags for my partners staff x lab and he would always finish the bowl (despite not typically doing this with any other food!).
Most recently however, I got a puppy. I wanted to know more about the puppy packs so I emailed late one Sunday evening and got a response the very next day. Not only was she extremely informative but she gave a breakdown of so many different options. The information provided had specific links and she gave me plenty of options that I could use.
Truly fantastic and I’m over the moon with the service received!!

I’ve fed Millie’s to my dogs for many years and never been disappointed; my dogs have thrived. On contacting them today for a discussion about the needs of my new puppy I received an extremely thorough and helpful response of the type that I have become absolutely used to from this wonderful company.

Whilst we’ve used Millie’s dry food for years, we started mixing with the tinned food. Sometimes the tins were damaged on delivery so we didn’t use them, others appeared in tact. After the 3rd batch of food delivery our dogs started getting awful dihorrea and we assumed it was a stomach bug. We put them back onto the dry food and they were fine. I’ve emptied the cupboard in which we stored the tinned food and there’s a brown mark under the tins. It would appear even though the tins look in tact, they are somehow taking in air / leaking l.

We asked a question via email about advice on which food to give our 7 year old Lab. A detailed and very helpful reply gave us the answers. We've fed him Millie Wolfheart food for about 6 years now and will continue to do so. Its not cheap but the best rarely is...

Excellent as always I’ve asked a few times for advice on feeding my Rottweiler
Always got a quick reply and very informative