I found the Miles Morgan representative helpful, pleasant, competent and willing to listen. We managed to get the paperwork delivered via printer whilst I was there and we discussed two trips for Ma... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer care. Sarah in Chepstow went above and beyond to help us book the right cruise for us. They are always so helpful and friendly, wouldn’t book any other way as they help sort any iss... Se mere
Agent was very helpful and took time to research various options available on my travel needs. Thereby reaching a satisfactory booking
We’ve just booked our September holiday for next year. Ellie has been fantastic once again in finding a suitable Hotel. Rhiannon & Catherine have also been involved. Good team work, nothing is too... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Kontaktoplysninger
14 High Street, NP16 5LQ, Chepstow, Monmouthshire, Storbritannien
- 01291 762006
4,9
Fremragende
324 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
Excellent service. We have used Miles Morgan in the past and have always had good service
21. januar 2026
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Team Chepstow
The agent booking my holiday very …
The agent booking my holiday very professional in manor and duty lovely
20. januar 2026
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your review! It was a pleasure to book your holiday.
Kind regards
Team Chepstow
Helpful staff and useful advice
12. januar 2026
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Catherine
Very professional.
All our queries were answered quickly. Nothing we asked was too much trouble.
18. januar 2026
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Catherine
Information about a Caribbean cruise and to exchange money for euros.We initially visited the branch to get…
We initially visited the branch to get euros and maybe enquire about a Caribbean cruise we had seen online.
Your agent Rhian helpfully gave us all the information we required and was so helpful we unexpectedly decided to book there and then.such good service.
This is the second cruise I have booked at this branch.The information and service is so helpful.
17. januar 2026
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your cruise.
Kind regards
Rhiannon
The person who dealt with our enquiry…
The person who dealt with our enquiry and booking of our holiday was extremely helpful. We felt confident that we were given all the information we needed to make our decision.
16. januar 2026
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Team Chepstow
Excellent Service
Staff are pleasant and very well informed happy to help and answer all questions always looking to find you a good deal with in your budget
6. januar 2026
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your lovely review! It is always a pleasure booking your flights!
Kind regards
Ellie
I’m not sure staff are fully aware of…
I’m not sure staff are fully aware of how to tie up all the parts of booking a cruise with accessible needs
4. januar 2026
Besvarelse fra Miles Morgan Travel - Chepstow
Good morning,
Thank you for taking the time to share your feedback.
I have tried to reach you by phone to discuss the points you raised and would still welcome the opportunity to speak with you directly, so please do get in touch if you can.
As you will have seen from our many Trustpilot reviews, we are committed to providing excellent customer service, and I am genuinely sorry that your experience has not reflected this on this occasion.
I do hope we can move forward positively, and I would be more than happy to discuss any outstanding concerns with you directly.
Kindest regards,
Catherine Scott
Branch Manager
Great service
Great service. Extremely helpful, polite and informative. Our query was dealt with promptly.
28. december 2025
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your cruise.
Kind regards
Rhiannon
Excellent advice and assistance from…
Excellent advice and assistance from Ellie at Chepstow office.
6. december 2025
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your lovely review!
Kind regards
Ellie
Holiday booking for my Grandsons wedding
Ellie in the Chepstow shop made the whole process pleasant and efficient. Nothing was too much trouble even when I had to make some changes to my original enquiry. Ellies patience made the whole process easy.
A lovely young lady.
2. december 2025
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your kind words Mrs Parry. It was a pleasure to help you get this booked for your Grandson's wedding! Kind regards
Ellie
Ellie. Great as always.
Ellie, as usual, was great at describing the holiday that we booked, spending as much time as we wanted to make a decision.
3. december 2025
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your review! It was a pleasure to book your holiday!
Kind regards
Ellie
Quickly & Efficiently
My purchase was dealt with quickly and efficiently…what more can you ask for?
29. november 2025
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your lovely review!
Kind regards
Team Chepstow xx
Excellent customer service
Excellent customer service, Rhiannon was knowledgable and very helpful.
28. november 2025
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your cruise!
Kind regards
Rhiannon
Sarah
Sarah, in the Chepstow office was extremely helpful knowledgeable and patient. e
22. november 2025
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Sarah
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Ellie
Very helpful!
The Chepstow branch staff were really helpful in helping us decide on our holiday to Malta. We were provided with options, and then were able to make adjustments for us. Requests for confirmation on some details were responded to promptly.
12. november 2025
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your holiday.
Kind regards
Rhiannon
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you for your lovely review!
Kind regards
Team Chepstow
Very helpful and easy to book
14. november 2025
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you very much for your lovely feedback, it was a pleasure helping you get your holiday booked. Many thanks Sarah
Catherine has worked with me listened…
Catherine has worked with me listened to my preferences and provided a range of options for my travel. Catherine has excellent communication skills. She is knowledgeable, pleasant and very helpful. Thank you Catherine.
6. november 2025
Besvarelse fra Miles Morgan Travel - Chepstow
Thank you so much Jim, it has been an absolute pleasure helping you with your holiday plans! I'm looking forward to working on more for you in the future! Many thanks Catherine
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