Miele Ireland Anmeldelser 

Do not buy a washing machine from Miele ever. I bought one - it broke after 18 months and it is impossible to get Miele to come fix it. It takes at least a week to get an appointment and then they came when I said we would not be there and charged us for this even though we had a warranty. Another week to get another appointment. For a high end product, this is very disappointing. My experience with a much lower cost product previously was much more positive.

We have been Miele customers for over 20 years. All our appliances are from Miele and the customer service was always impeccable. Recently the company switched all calls to Asia and it’s just awful. No understanding about the product or the company values. I guess a lot of companies saving money and moving some services to low cost jurisdictions. But in my book this is no longer the premium segment and I don’t trust the overall quality of the product itself anymore. Very sad

Our old Miele dishwasher broke, it was 12 years old so decided to replace with a new Miele version, top of the range. The delivery was due between 8-12 and by 1 nothing arrived, I eventually got through to someone after 30 mins to tell me no dishwasher went on the van that day and someone was meant to call me, which they didn’t. Fast forward to today, they promised I was first up, delivery between 8-10, yet again 10 arrives, no one here. I tried again to call Miele and the delivery company. Delivery company ignored my calls and Miele were worse than useless. Driver eventually arrived 1 hour late and told us that the pipe from our old Miele dishwasher was bigger than the new one and we needed an extra part, which he does not have. My partner now has to go and try to quickly source the part before the driver leaves so he can finish the instal. I paid 70e for install. I also sent a complaint to Miele last week about the original delivery issue and I’ve heard nothing back. I will never buy a Miele appliance ever again.

Purchased a new one this model WED385 WCS PWash&Steam&9kg, after less than 2 months needed an "expert engineer out" who did not have a new electric board to replace the new one? will never ever again spend money on an expensive item from miele again, customer service is far away ? no local links to enquire about products etc. not made like they were avoid

I bought a hoover from Harvey Norman ,who told me I had to contact Miele myself ( which I was very disappointed with ) when I contacted Miele they told me only the body was covered not the tube ,the hoover is only 6 months old ,I could buy a new one for 100 euros ,The customer service was appalling, or helpful even difficult to understand,I got back to Harvey Norman who told me they would send it back for me ,but I would have no hoover for two weeks or more,I will never but a Miele product again,and I won’t be rushing back to Harvey Norman either,

Customer service is appalling. Repeated calls and dialogue. Apparently, there are no supervisors or managers available. They tell you a manager will contact you within three to four days. A month goes by and your hear nothing. Same applied to the shop I bought the vacuum from. They attempted making contact and were just ignored. The shop replaced the vacuum at their own expense. Extremely disappointing for what is considered a premium brand.

Update: I have responded to your email with my call log. I don't know why you are contacting me now as it is months later and I do not wish to waste any more of my time.

In the past 12 months we’ve purchased new dishwasher, washer and dryer. Since last year I’ve been trying to redeem a voucher they give you for the TwinDos detergents. Honestly not worth the bother anymore. Earlier this month I placed an order for some accessories and cleaners for the appliances and still not received them. Trying to get them to answer a question on their products? Forget it. They are unresponsive and don’t actually send you things you’ve ordered and paid for. Stay away! Horrible service

Follow up service is terrible. It is impossible to get through to the Dublin Office by phone (tried multiple days and time of day). The online booking system for a service technician is faulty (will not allow you to select a date) and blocks you from submitting. I am still waiting for a reply to my email.

Their products are good quality however I would not recommend purchasing them due to their Customer Service after sales. The most excessive call waiting times I've experienced. Incorrect orders being received. Awful Customer Service incorrectly transferred to wrong departments 4 times during 1 query. This wasn't a once off experience.

Two weeks prior to X-mas last year my Miele Induction hub broke. Via my kitchen supplier Miele Ireland was contacted asap with request to repair prior to X-mas. Less than a week prior to X-mas I received a call that due to not existing spare part, in Ireland, repair is only possible on January 16th, 2026. Consequently, X-mas and New Year without a hub to cook. On Jan 14th I got the usual reminder of the appointment.
However, nobody showed up or even called or sent me a mail. Only after I complained by phone I received an e-mail with a meaningless apology and the new appointment of Feb 4th, 2026. I waited all day and again the same issue; nobody showed up or even called or sent me a mail.
I complained again by phone on Feb 5th, 2026 and was rather arrogantely informed that I am scheduled for Feb 11th, 2026. I waited 24 hours for a 3rd complaint to compose myself, A very nice young man by the name of Josh explained for the first time to me that the sparepart usually takes 11 - 14 working days to arrive in Ireland but found no explanation for the lack of communication and or supply chain problem. He was really understanding and nice and should be rewarded.
As a German and used to Miele quality it is beyond my comprehension how a renowned company like Miele can
a) not keep a minimum on spareparts on stock for an entire country
b) accept employees with such a level of customer disregard like the first phone contact
c) accept such a lack of communication in customer service
d) have such a general disregard of customer service in total
My personal conclusion as a 3rd generation client is that I can not recommend Miele any longer to family and friends. On Feb 10th it is my birthday; so Miele thank you for ruining my X-mas, my New Year and my birthday. I am sad that its impossible to give 0 stars.

Initial be customer service experience trying to arrange via customer service to collect a machine.Several phone calls without success No callbacks despite promises. Long waiting times and got disconnected a couple of times. After using the contact form on the website in desperation to request help, we were contacted directly by a logistics manager. The issue was then resolved within a week. After that we only had to follow up once about the refund. So what started as a couple of weeks of a bad and frustrating experience was turned around and we were very happy with the outcome.

My hoover stopped working after 2.5 years of ownership, despite only being used for around 18 months. Although it was outside the warranty period, I agreed to pay for a repair.

Miele repeatedly requested a serial number that is not present on the hoover, so I provided photographic evidence instead. After eventually waiving this requirement, I paid for the repair and was told a repair box would be sent within 48 hours. This never happened, despite payment being taken.

After numerous emails and phone calls, and speaking to different customer service agents each time, they continued to request a serial number again and then claimed they could not locate my payment. (No notes made on my account) The issue remains unresolved.

Money taken, no service provided — just repetitive requests and no progress. Completely unacceptable experience.

We dealt with Caren, I would only want to deal with her. she is a lovely lady who really listens to her customers. She does her utmost to facilitate them.
Miele are lucky to have Caren in Liffey Valley.

I visited Miele in Liffey valley today as my cordless vacuum cleaner was not charging. I was looked after by Ian who answered all my queries, checked the battery and gave me a replacement. I received excellent after sales service. And Ian was so pleasant and courteous and even made me a flat white coffee to sip while I waited.

Great machines (I have 5)-appalling service. 2-3 weeks for a call out. Unacceptable- I don’t understand how the parent company puts up with this.

I visited the Liffey Valley store on the 8th January. As a first-time buyer, I knew very little about washing machines and dryers. I spoke with Caren, who gave me excellent advice on each product and helped me choose the best option for my needs. The whole experience was amazing from start to finish. I highly recommend Miele in Liffey Valley, especially Caren, who made the entire process very easy.

both my contact with Miele but more importantly the service i received from The Kinnear Electrical Staff and their fabulous service

Dear Miele Customer Support Team,

I own multiple properties and have been purchasing Miele appliances for over 25 years due to their reputation for quality and reliability.

Unfortunately, when something does go wrong, the experience has been extremely disappointing. It is very difficult to get service support, and finding anyone willing or able to repair the appliances has proven challenging. This significantly undermines the value of investing in a premium brand.

Yesterday, I spent over 40 minutes attempting to make a service appointment. Ari advised that he would call me back, but I am still waiting for that call. This level of service is unacceptable, particularly given the loyalty I have shown to the Miele brand over many years.

I would appreciate urgent follow-up to resolve this matter and to arrange proper service support as soon as possible.

Regards,
John

Their outsourced Philippines service line is an nightmare, long hold times, once you get them 40 mins on the line and if you are lucky will get an email confirmation ( request one for sure), wrong communication eg asked us to put our built in coffee machine into a box and ship to Northern Ireland. Took 3 calls and 3”2 hours to get an email saying someone will contact us………. We have 16 Miele appliances that for the most part work well ex coffee machine don’t bother too many issues, service is shambolic!

I am a domestic appliance engineer with over 50 years of experience .
I would always rated Meile washing machines as the number 1 washing machine .
In recent years I have come across numerous washing machines with the rear drum shaft corroded.
This is not a job that is worth doing as a drum at today's prices is 690 euros

I am afraid I would not recommend meile ever again to any of my customers .
There are far superior machines on the market at much more reasonable prices