Micropress Printers Ltd. Anmeldelser 377

Paula is amazing and always ensures we get exactly what we need, on time and for a great price. Could not be better!

Friendly and efficient

Been using Micropress for over two years and have to say they are brilliant - from my first contact with Paul Colley, my account manager Paula through to the support of pre press - at every stage I’m made to feel important and valued as a customer - print quality and finishing is good and price is the best I have found on a like for like basis - would recommend Micropress to anyone

Excellent magazine printing - fast, efficient and perfect quality at a very good price. We regularly use Micropress for magazines and directories and their production quality is consistently high.

Very happy with the process from quotation to completion of the job.
Loved the portal facility to track the order from start to finish.
Tim and Heather very helpful.

Micropress delivered a highly disappointing job. On a print run of 1,000 booklets, over 200 had to be rejected because of poor printing or damage due to inadequate packaging.

Quality control was non-existent. Over 100 copies had streaked ink on the cover, in a consistent, ugly mark, pointing to a persistent error that should have been spotted either on press, during lamination/cutting, or packing. This was waved through.

Other defects included copies missing the magenta plate on the front cover, and a run of 16 with the inside cover missing up to three of the colour plates. Again, the quality control was non-existent. A significant number of copies also displayed what appeared to be tiny pieces of paper debris trapped under the laminate as unsightly specs and, in some especially bad instances cases, speckled dust.

The booklets were then packed tightly in boxes with no protection, despite my giving explicit prior instruction that they needed to be packed carefully with padding. Instead, this instruction was completely ignored and the booklets were packed in a sideways/upright configuration with no protection whatsoever, left to rub up against the cardboard and each other. As a result, 2 copies out of every box of 32 had pronounced, ugly track marks on the covers, and other copies were ruined by carelessly being shoved into too-tight spaces, causing badly crushed corners. Almost 70 were ruined because of this. Of the 32 boxes on the pallet, only 31 arrived intact, with a heap of booklets piled loosely on top of the pallet, creased and covered in dust and dirt.

In total, 217 copies were either significantly damaged or had errors in printing. Micropress were not willing to reprint those booklets, instead only offering to scalp the rejected copies and bind them with reprinted covers. The booklet was designed with numerous images bleeding off the pages, which would have been highly compromised by the retrimming required. The attitude of their Customer Services Director was intransigent and at times extraordinarily dismissive; Ultimately, quality was not deemed a determining factor and I was expected to accept an inferior, compromised product.

Having worked in publishing for almost two decades, this is the most dispiriting experience I have ever had with a printer. Mistakes happen – we can all live with that – but Micropress' refusal to offer any satisfactory solution speaks for itself. A refund for the useless copies was given, representing an impasse rather than a resolution.

During one of my telephone conversations disputing the quality of the work, the company's Customer Service Director claimed that a 50% defect rate on a print run would be an acceptable result. Perhaps I should count myself lucky that only 200 were useless rather than 500.

Micropress' website promises "Impressive Customer Service and Outstanding Print Quality". Based on my experience, they have no business doing so, since both claims are demonstrably untrue.

Very helpful and attention to detail in making sure the proof was correct before printing.

Thank you for the recent magazine productions for us. Love working with you. Press guys especially and Imogen’s Account Management make it an extremely good experience. Paul Colley deserves a mention for making it work and happen.
Looking forward to working with you again in Feb.

Excellent, timely service once again

Absolutely exceptional service, even over Christmas!

We were let down last minute for the crucial first promotional run of our new magazine. Micropress were recommended by a competitor who was closing up for the hols, ordered using their excellent online system on the 23rd Dec, high quality product delivered as advertised on the 3rd Jan.

Seriously impressive throughout and gives me confidence that we could scale our print offering with them.

This company is very efficient with excellent print.
Cannot fault the service given.

I have now deal with Micropress for over a year, in that time they have become our main supplier for larger printed items. The service and price are very good. Excellent print quality. Prices are usually very competitive. Our account manager Chris Hackett is always available on the phone and very pro-active. My only bad comment would be in the dispatch dept. More attention to the secure wrapping of pallets is required in my option.
But a overall very good service at the right prices.

Good communication, delivered on time

Fast turnaround, great prices, top notch customer service, A+++

Good quality printing and swiftly done. Much appreciated.

An urgent job was completed and delibered a very short notice, thanks

Good prices, excellent quality, easy process of file transfer, approval and production, delivered on time.