miamisample.com Anmeldelser 

Besvarelse fra miamisample.com

26. jul. 2026

Regarding your previous order, we acknowledged that the item was unavailable and immediately provided store credit as a resolution. While inventory discrepancies can occasionally occur during sample sales due to the limited nature of the merchandise, we did take responsibility and resolved the matter.

As for your recent claim, we conducted a thorough investigation with our warehouse team before responding. The warehouse confirmed that both items were packed and shipped together. In addition, the shipping label weight matched the contents that were recorded as packed. USPS also requires package weights to correspond with the shipment information provided at acceptance, and the recorded weight supports that both items were included when the package entered the carrier’s network.

We carefully reviewed the photos you provided, but unfortunately, they do not establish what occurred after the package was accepted by the carrier. While we understand your frustration, we cannot issue refunds or replacements based solely on an allegation that conflicts with the warehouse records and shipping documentation we received.

It is simply not accurate to suggest that customer service does not care. We responded to your inquiry, investigated the matter with our warehouse, reviewed the evidence available, and provided the findings. The fact that our investigation did not support the conclusion you were seeking does not mean your concern was ignored.

We stand by the information provided by our warehouse and shipping records, and we remain committed to assisting customers whenever verifiable issues arise.

Besvarelse fra miamisample.com

29. jul. 2026

We’re sorry to see this review, but we must respectfully disagree with the claims being made.

We do not refuse refunds for orders that exceed our stated shipping timeframe. In fact, if a customer contacts us regarding an order that has gone beyond 4 weeks and requests a cancellation, we routinely review the situation and provide a refund when appropriate.

Regarding the claim about receiving an expired foundation, if such an issue had been reported to us, we would have immediately investigated it and offered a replacement or refund as appropriate. Product quality concerns are taken seriously, and we do not ignore reports of expired items.

Unfortunately, because you refused to provide any order information or other details related to this review, we are unable to identify the transactions being referenced or verify the circumstances described. We invite you to contact us directly with your order information so we can review the matter thoroughly and address any legitimate concerns.

Besvarelse fra miamisample.com

Opdateret den 22. jul. 2026

Hi Sheri,

RE: You’re correct. You did not contact us after two weeks because you chose to dispute the charge with your bank instead of reaching out to us first.

We were actually surprised when you contacted us weeks later asking about the order status, as the payment had already been disputed. Typically, once a charge is disputed and reversed through a bank, it indicates that the customer no longer wishes to proceed with the transaction. That is why it was unclear why you were still expecting the order to be shipped after initiating the dispute.
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We’re disappointed to see this review. Your order was still within our stated 2 to 4 week shipping timeframe when you filed a dispute with your bank. In fact, you filed the dispute just 15 days after placing the order, before the maximum processing and shipping window had elapsed.
We have enough documentation with time stamps to prove this.

We also requested the order information for both orders you referenced in your review. However, you only provided your own order details and did not provide any information regarding your husband’s alleged order. As a result, we have been unable to verify the existence of that order in our system.

Without any supporting order information, it appears that the mention of your husband’s order was included to reinforce the claims made in your review rather than to report a verifiable transaction. If there is in fact an order associated with your husband, we would be happy to investigate it once the relevant order details are provided.

You also acknowledged that you contacted your bank before reaching out to us directly and apologized for doing so. Had you contacted us first, we would have been happy to review the status of your order and work toward a resolution.

Given these circumstances, we believe it is unfair to characterize our company as a scam. We take false and misleading statements seriously, particularly when they may harm our business’s reputation. We reserve the right to take appropriate action regarding any inaccurate allegations.

Our customer service team remains available to assist customers and address concerns promptly.

Besvarelse fra miamisample.com

1. jun. 2026

We're sorry to hear that you feel this way. We take claims of missing items very seriously and conducted a thorough review of your order. Our records show that all items in your shipment were individually scanned, verified, and packed before dispatch. We also confirmed this with our warehouse team, who verified that every item listed on your order was included in the package prior to shipment.
Because multiple verification steps confirmed that the complete order was packed and shipped, we are unable to issue a refund or replacement for the item in question. While we understand this may not be the outcome you were hoping for, our decision is based on the information available from our packing and fulfillment records.
We remain committed to providing accurate and reliable service, and we appreciate all customer feedback.

Besvarelse fra miamisample.com

1. dec. 2025

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.

For clarity, our Return and Exchange Policy, including information about sample sale items and the possibility of minor imperfections, is outlined in our FAQs. Since these sales include overstock, discontinued pieces, and samples, some items may have small flaws, which is also why they are offered at a significant discount.

We did offer an additional 10% discount to help make up for the issue, and we’re always happy to assist customers within the guidelines of our policy. We understand how this situation may have been disappointing, and we genuinely appreciate your feedback as it helps us improve the shopping experience.

If you need anything else, please feel free to reach out to us directly.

Besvarelse fra miamisample.com

1. dec. 2025

Thank you for sharing your experience, and we truly appreciate the opportunity to respond. We’re very sorry for the inconvenience you encountered with your order.

In this case, the delay was caused by the brand not delivering the promised inventory to our warehouse, which unfortunately resulted in an oversell of a few items, including the one you purchased. We understand how frustrating this can be, and we’re glad we were able to reply promptly, keep you updated once the issue was identified, and issue your refund right away.

While situations like this are rare, we are actively working with all partnered brands, large and small, to strengthen inventory accuracy and prevent these issues moving forward. We value every customer’s experience, and your feedback helps us continue improving our process.

If you ever decide to shop with us again, we’ll do our best to provide a smoother experience. Thank you again for taking the time to leave your review.

Besvarelse fra miamisample.com

30. jul. 2025

Thank you so much for the kind words! We're really glad to hear that you’ve enjoyed your purchases and have been with us from the start. We truly appreciate your support and are excited to keep bringing you more amazing finds. Thanks for being part of the Miami Sample family!