Meydan Free Zone - Business Setup In Dubai, UAE Anmeldelser 

I set up my company with Meydan Free Zone and paid AED 7,750 in February for an investor visa, change of status, and medical and Emirates ID. The visa was never issued.

It took months of chasing to get any refund. They finally sent AED 3,749 at the end of September and kept the remaining AED 4,000 for the investor visa. Even by their own team's numbers in writing, at least AED 1,960 of that is owed. They still haven't paid it.

Every email gets the same reply from customer service: "your request is under review" or "the refund has been processed." Deadlines get ignored. No breakdown, no answers, no one senior ever responds.

If you're choosing a free zone, ask yourself what happens when something goes wrong. With Meydan, you're on your own. I won't be renewing.

Horrible after sale service. Hidden cost. Most unreliable people and set up.
Just avoid them

My experience with Meydan Free Zone has been very frustrating.

They are extremely fast when it comes to collecting payments and following up before payment. I have even received repeated calls from numbers outside the UAE.

However, after payment, the experience is completely different. Communication becomes very slow, emails are not answered, and transactions are delayed.

This is not based on one transaction. It has happened repeatedly with different services I have processed through Meydan. The same pattern happens almost every time: payment is collected immediately, then I have to continuously chase for the actual work to be completed.

My current Immigration Card renewal is a clear example. I have sent several follow-up emails and reminders, yet I have received no response, and today is the expiry date.

For a business owner, these delays are serious. They can affect licences, visas, immigration records, deadlines, and the operation of the entire business.

Meydan urgently needs to improve its after-payment service, response times, case ownership, and accountability.

The guys are so unprofessional that they will keep following up with you and will get so many calls until you have paid for company incorporation.
After that they will stop responding and create unnecessary delays and issues asking same documents again and again during visa as well as company incorporation. You will end up loosing your money and move to mainland license like me. The closing process is also not free, they will make sure they take a good amount from you in the name of different charges if you don’t want to continue with them.
It is better to go with mainland, at the end you will end up paying more than mainland.
They will never let give you whole calculation so that you could not compare rather they will ask you different amounts at different stages so that you could not go back or leave them after paying initial amount.

The worst experience I have ever had with a business service company.

I submitted my visa cancellation request through EWBS Business Services on September 3rd, and today is September 29th — almost a full month later — and my visa still has not been cancelled.

I have followed up multiple times and submitted several complaints, but the handling of my case has been extremely poor. No one properly followed up or took responsibility for resolving the issue.

The staff handling my case were Gull, Richa, Jawad, and Mohasin. Unfortunately, my experience with the entire process was extremely frustrating. There was no respect for the customer’s time, and it felt like everyone was simply passing the responsibility to someone else instead of actually solving the problem.

To make matters worse, after I had already paid the required cancellation amount on September 3rd, I was asked today to pay an additional AED 250, with the explanation that the visa cancellation fees had increased.

If the cancellation had been processed when I originally paid and submitted the request, I would not be dealing with this situation now.

This has been the worst customer service experience I have ever had. I would not recommend EWBS Business Services to anyone based on my experience.

My experience with the visa application process at Meydan Free Zone has been extremely disappointing. The process was characterized by repeated delays, inconsistent information, multiple application returns, and a lack of proper review of the submitted documents.

One of the main issues was that my application was returned several times for different reasons. Instead of reviewing the application and supporting documents comprehensively and identifying all outstanding requirements at once, issues appeared to be raised one after another. Each return resulted in additional delays, even though the required documents had already been submitted or could have been checked during the previous review.

The information provided by customer service was also inconsistent. Different representatives gave different explanations regarding the requirements, application status, and next steps. This made it extremely difficult to understand what was actually required and to complete the process efficiently.

The lack of a thorough document review was particularly frustrating. When an application is returned, I would expect all submitted documents to be checked so that any remaining issues can be communicated together, rather than repeatedly returning the application for a new reason each time.

These repeated delays had a direct impact on my travel planning and business activities. Despite following the instructions provided and submitting the requested documentation, I was unable to rely on the communicated processing timelines.

For a service as important and time-sensitive as an employment visa, customers should receive clear and consistent requirements, a comprehensive review of their application, and reliable information regarding processing times and application status.

Based on my experience, the visa application process at Meydan Free Zone requires significant improvement, particularly in application review, internal coordination, communication consistency, and processing efficiency.
The combination of inconsistent guidance, changing information, delays, and poor communication created unnecessary uncertainty and consumed considerable time and effort.

Based on my personal experience, I would strongly recommend that anyone considering setting up a company carefully research and compare different free zones and mainland options before making a decision. In hindsight, I would have preferred to pay more for a mainland trade licence in exchange for greater clarity and predictability rather than dealing with the uncertainty and inconsistent information I experienced.

Overall, my experience with Meydan Free Zone has been very disappointing, and based on this experience, I would unfortunately not recommend their services.

Perfect service by Zarina, thank you so much for your support

Zarina was very helpful to us and assisted with documents filling and submission, she is super professional, we highly recommend your services.

Zarina , she is too good

The portal page is old and incomplete. Not all the staff speak proper English; they do not know any of the processes and are always late in replying. Such a waste of time for every company procedure. Overcharge for all procedures.

A 1-star experience. Very very bad support.

Thank you Meydan and Dianne for a fantastic experience, I got the help I needed.

Maral helped me for my visa , consultation and support and I’m very grateful for the gesture and the best support I’ve received once again thank you for the quick and an easy process

Dianne very professional she manage to help me with my visa

I’ve had a really good experience with Meydan Free Zone so far. The team is helpful and always responds when you need assistance.

I especially want to mention Viktoria. She’s always there to help, answers all my questions and makes the whole process much easier. Really appreciate her support.

Overall, very happy with the service and would definitely recommend Meydan Free Zone.

Dianne,
Thank you for the service.
I appreciate you.

DO NOT USE MEYDAN FREE ZONE. 🚧

Based on my personal experience, I would strongly recommend choosing another provider.

When it came to taking payment, responses were extremely fast. But once I had paid and actually needed support, getting help was incredibly difficult. I followed up around 10–15 times by phone and sent more than 30 emails, and most of the time I felt like nobody was actually taking ownership of my case.

I was also charged an additional AED 1,500 during the process, and the overall experience was extremely frustrating. I was originally told the process would be completed in around two weeks, but in reality it took more than six weeks and caused roughly three weeks of unnecessary delays for me.

The biggest issue was the lack of communication and support. I constantly had to chase for updates instead of being proactively informed about what was happening.

For something as important as setting up a company and completing your visa process, you need a provider that communicates clearly, responds when problems arise, and takes responsibility for your case.

Unfortunately, that was not my experience with Meydan.

I genuinely recommend doing your research and considering other options before choosing them. My experience was extremely stressful, frustrating, and far below the level of service I expected.

Kari is pretty professional. Nice nice nice