Dozens of orders, always great. Mexican Mama is my go to for some of the best tortillas I've ever had, as well as amazing salsas and ingredients. Their customer service is fantastic as well - one item... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great quality Mexican products that arrived in less than 2 days, hand-wrapped and packed very securely with the items ticked off by hand on the invoice as they were packed, and a hand written thank yo... Se mere
We had hunted everywhere locally to get these chillies, oregano, tortillas and Mexican cheese to no avail, then we found Mexican mama and our beef birria tacos with consume dreams came true. Thank you... Se mere
Virksomheden har svaret
Exquisite Pan de Muerto with complex and intoxicating floral notes. They arrived fast, fresh and solidly packed. I ordered early for Dia de los Muertos and their best-before date expired three days be... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Mi casa to yours. Real flavours of Mexico direct to your door! #glutenfree #vegan #spicy
Kontaktoplysninger
Unit 1, 1a Philip Walk, Peckham, London, SE15 3NH, London, Storbritannien
- +447724838622
- himama@mexican-mama.com
- mexican-mama.com
4,8
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Mexican Mama
Hi Matthew,
Thanks for taking the time to leave us a review and I am sorry you haven't yet received your order. Your package was shipped with Royal Mail on the 1st July, the morning after you placed the order. It should have been with you on the 2nd, you would have received a tracking number from us and Royal Mail.
Looking at the tracking there does not appear to have been an update since the collection from our warehouse and so we will investigate with Royal Mail and send a new package in the meantime.
This is the first we heard of the issue with your package, we always request that you contact us as soon as notice any issue with the tracking or experience any delays in receiving the order. That way we can investigate with out delay and get a new package sent as soon as possible if that is what is required. As you can see from the other reviews, we look to resolve issues of this kind very quickly when they arise.
We will also contact you directly to advise of the new tracking number and when you can expect the package.
Mexican Mama
Besvarelse fra Mexican Mama
Hola Margarita,
Muchas gracias, nos alegra saber que recibiste un servicio rápido. Lamentamos que la caducidad del producto no haya sido lo que esperabas y que no se te haya informado previamente. Agradecemos mucho tu comentario, ya que nos ayuda a mejorar. Vamos a tomar medidas para asegurarnos de comunicar siempre esta información claramente en el futuro. Gracias por tu confianza y esperamos servirte mejor la próxima vez!
Mexican Mama
Besvarelse fra Mexican Mama
Hi Angela,
We're so happy you were satisfied with our products, delivery, and a little extra treat. We thank you for your five-star review and hope you shop with us again soon!
Mexican Mama
Me encantó y más por que las tostadas…
Me encantó y más por que las tostadas no llegaron rotas,recomendaríamos y si vuelvo a comprar😉
30. juni 2025
Besvarelse fra Mexican Mama
Hola Stefanie,
Muchas gracias por darnos cinco estrellas! Estamos contentos que este satisfecha con su pedido y que llegaron bien las tostadas. Estaremos atentos a su proximo pedido.
Mexican Mama
Amazing customer service as always!
17. juni 2025
Besvarelse fra Mexican Mama
Hi Mayra,
Thank you for your positive review, we're so glad you were satisfied with our customer service! We look forward to serving you again soon.
Mexican Mama
Great find
Love the little tamarind sweet with the hand written note. Chilli’s great. Tortillas great. Haven’t tried the pastor marinade yet.
27. juni 2025
Besvarelse fra Mexican Mama
Hi Jeff,
We're glad you were satisfied with your order, and we are glad you enjoyed the touch we added to your order! Thank you for your five-star review and we look forward to serving you soon.
Mexican Mama
Besvarelse fra Mexican Mama
Hi Jony,
We're so happy you were satisfied with our product range, delivery, and service. We thank you for your five-star review and hope you shop with us again soon!
Mexican Mama
speedy delivery and great produce
24. juni 2025
Besvarelse fra Mexican Mama
Hi Laura,
We're so happy you were satisfied with our delivery, and products. We thank you for your five-star review and hope you shop with us again soon!
Mexican Mama
Great!
It’s really quick and well packaged! They always have a lot of products and I love the personalized note.
23. juni 2025
Besvarelse fra Mexican Mama
Hi Ale,
Thank you for your review! We are very happy to hear that you had a great experience with us. We hope to send you more of your favorite products soon!
Mexican Mama
Very good quality products and speedy…
Very good quality products and speedy delivery! Lovely hand packed as well, with a free sample of Chamoy
18. juni 2025
Besvarelse fra Mexican Mama
Hi Gianfranco,
Thank you very much for your review. We are glad you liked our products and your sample of chamoy. We hope to serve you again soon.
Mexican Mama
Besvarelse fra Mexican Mama
Hi Lloyd,
Thank you for giving us a five-star review. We're glad you were satisfied with our service. We hope to serve you again soon!
Mexican Mama
Missing a product and they reached out…
Missing a product and they reached out prior to delivery and offered me another item
17. juni 2025
Besvarelse fra Mexican Mama
Hi Sheena,
Thank you for the amazing review! We're so glad you found our customer service helpful and efficient. We hope to serve you again soon.
Mexican Mama
Brilliant website and service
First time buyer, everything was great, very quick delivery and inside was a lovely handwritten note. I will definitely be ordering again :)
16. juni 2025
Besvarelse fra Mexican Mama
Hi Laila,
We're glad you enjoyed the little details in your order, and that you had a great first experience shopping with us. We thank you for your positive review of our business!
Mexican Mama
Besvarelse fra Mexican Mama
Hi Daniel,
Thank you for your positive review, we're happy you were satisfied with our service. We hope you shop with us again soon!
Mexican Mama
Amazing sweets fast delivery my son…
Amazing sweets fast delivery my son loved them for his birthday treat. Definitely use again lovley little note too.
3. juni 2025
Besvarelse fra Mexican Mama
Hi Amanda,
Thank you for giving us a five-star review, we're so glad you were satisfied with our delivery and that your son enjoyed the sweets. We hope you shop with us again soon!
Mexican Mama
Great products, excessive packaging.
Products and delivery time were great, however the products were send with excessive, unnecessary packaging, even though its recyclable, it took me a while to unwrap the products. I think companies should consider greener approaches, I order delivery instead of going to the shop due to a busy schedule, but I also want to reduce environmental impact so I guess is a no purchasing until I can physically come to the shop.
28. maj 2025
Besvarelse fra Mexican Mama
Hi Mayela,
Thank you so much for taking the time to leave us a review. We truly appreciate your feedback regarding our packaging. We always aim to ensure that our products arrive safely and in perfect condition, and packaging plays a big role in that. Your input helps us continue improving, and we’re grateful for your support.
Mexican Mama
Great customer service
Great customer service - an item I ordered was out of stock & they contacted me straight away to agree a suitable replacement.
Shipment arrived quickly & the partial refund made without a reminder. Will definitely shop with them again.
5. juni 2025
Besvarelse fra Mexican Mama
Hi Sophie,
Thank you for the amazing review! We're so glad you found our customer service helpful and efficient. We hope to serve you again soon.
Mexican Mama
Received my gorgeous order within days…
Received my gorgeous order within days with a few absolutely delicious freebies.
Absolutely recommend
4. juni 2025
Uopfordret anmeldelse
Besvarelse fra Mexican Mama
Hi,
Thank you for giving us a five-star review, we're so glad you were satisfied with our service and we truly appreciate your recommendation!
Mexican Mama
Soooo happy
Salsa verde is so expensive to buy online. So happy I found a local shop. It taste better and is bigger tooo. Not only that but bought a bunch of other stuff too. Soooo happy.
27. maj 2025
Besvarelse fra Mexican Mama
Hi Alice Taylor,
Thank you so much for your review! we're so glad you enjoyed our delicious salsa verde and that we are local to you. We hope to serve you again soon.
Mexican Mama
We love buying at mexican mama
We always love our experience buying at mexican mama... from their selections of mexican ingredients <3, to their customer service and fast shipment, it's our favourite shop !
27. maj 2025
Besvarelse fra Mexican Mama
Hi Jose,
Thank you very much for your amazing review. We are so glad you were satisfied with our products, delivery and service. We thank you for your amazing support of our business!
Mexican Mama
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