Merseyflow Anmeldelser 

I was cheesed off with the poor road signs on the bridge but never thought it would get worse- Shocking web site!!!
Phone support helpful and paid quickly but when asked about raising a complaint- please send an email.
Why bother.
And then my email confirmation came over and no car registration- bonkers.
I don’t want to go to Runcorn ever again!

Would be zero if possible.The new website is nothing short of shockingly bad. I’ve made my payments and receipts have failed to be emailed.Speaking to the call centre is pointless,first time I was given a reference number for a digital receipt that apparently didn’t match the vehicle ??? Second time the number only gave me a receipt for one of the two crossings I made.If you wish to register for an account you have to pay up front.To register a complaint you have to enter an account number which brings you back to having to prepay.This is possibly the most confusing and poorly designed website I have ever had the misfortune of trying to use.The Merseyflow quick pay site is no better,I registered my vehicle and credit card but for some inexplicable reason am not able to access a receipt on the site.This makes no sense to me.Several years ago I was travelling to Sealand every day for fourteen weeks and I can’t recall ever having a problem on the old payment site.God only knows who implemented this new site.Terrible,terrible,terrible.

We crossed twice today & my wife thinks she had credit for one crossing but can’t be sure if it was paid so I’ve paid for the other crossing but just wanted to know online if there were any outstanding crossings to pay. Ambiguous to say the least! Deliberately maybe?…..

It was virtually impossible to pay kept getting error messages and automated phone system constantly would not recognise my registration. LET THE AUTOMATED MENU KEEP REPEATING AND EVENTUALLY YOU GET THE OPTION TO SPEAK TO A PERSON. I hope this helps.

While I'm 100% against the river crossing being tolled after decades of free passage, I've always found merseyflow customer service excellent.
I struggled to change my LUD vehicle on Merseyflow's website, so phoned them.
Their advisor (Toni) was pleasant, efficient and really helpful, sorted it for me.... Thanks Toni 👍

The normal route was shut and I ended up on this godforsaken toll road. The signage is poor and it is unclear how to pay. I got a penalty notice. Is this what councils are now doing - lie highwaymen grabbing cash from unsuspecting passersby who happen to be in the wrong place at the wrong time. I will never go into this council area again. Shame on them.

They don’t deserve one star, bloody awful company, parasites, another tax, I get charged twice for using a bridge silver jubilee, load of crap, another tax, greedy robbing b’stards. Providing NHS services and this is the thanks you get. Never again.

Below info true and accurate, Needs Ombudsman looking into this. Shaun Thompson.
Complaints about
Merseyflow primarily stem from issues with the payment system, high fines for non-payment, and a perceived lack of clear information, leading to dissatisfaction with the overall user experience. Many users find the online and phone payment options confusing or restrictive, especially for one-off crossings, and some report receiving large fines despite their best efforts to pay. If you have a complaint, you can contact Merseyflow online, by phone at 01928 878 878, or by post to Merseyflow Customer Services, PO BOX 327, Runcorn, WA7 9DW.
Common Complaints

Confusing Payment System: Many users struggle with the process of paying tolls, finding the website and app difficult to navigate or the payment options limited, which can lead to accidental non-payment.

High Fines & Penalties: A significant complaint is the rapid increase from a small toll to a large penalty charge and admin fee if the toll isn't paid within the designated timeframe.
Lack of On-Site Payment: Unlike traditional toll roads, the Merseyflow system does not have payment booths at the bridge, requiring drivers to pay online or by phone before or shortly after crossing.
Poor Communication: Some users report that they did not receive adequate notification or reminders of their unpaid tolls, which is a key factor in receiving a penalty.
Difficulty for Specific Users: There are complaints from blue badge holders regarding the registration process and difficulties in using the system, as well as accessibility issues with the website for disabled users.

How to Make a Complaint or Appeal

Contact Merseyflow Directly: Your first step should be to contact Merseyflow's customer service. the number is a joke no one to speak to?
Phone: 01928 878 878 automated rubbish!
Post: Merseyflow Customer Services, PO BOX 327, Runcorn, WA7 9DW
Online: Use the online enquiry form on the Merseyflow website.
Make a Representation: If you have received a Penalty Charge Notice (PCN), you can make a representation against it through Merseyflow's online appeals management system or by post.
Appeal to the Traffic Penalty Tribunal: If Merseyflow rejects your representation, you have the right to appeal their decision to the Traffic Penalty Tribunal.

Contact Us
You can contact Merseyflow by phone at 01928 878 878. The call center is open: * **Mon–Fri** 8 AM–8 PM * **Sat–Sun and bank holidays** 9 AM–6 PM You can also co...
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search google review/merseyflow.
Phone number that is the magic roundabout!!!!

Like many others on here I have been threatened with bailiffs! After inadvertently crossing this toll scam after been lost, no toll booths no barriers, I have had threatening letter for a pathetic £2.40 fee i literally knew nothing about, I had not planned to cross, as I was lost after going to the large shopping centre to help my sons find a suit for his wedding!
Two weeks later I received a letter informing me I had not paid the £2.40! I replied with details had I known this I would escalate into threats of Bailiffs and court action plus having a black default, I have messaged several times and tried to call the number they state to contact staff that simply goes round in circles on an auto mated stress inducing message, even CAB tried and got no where, so £2.40 now £87.40, I am now looking to again make representation, and attempt an appeal, but read some of the peoples efforts to sort things out, as PEEL HOLDINGS run and own the bridge and make 4.5 million a year from crossings and from people who are many who do not realise this toll bridge is badly advised. why would someone register to use if they have no idea it is a TOLL, why would I input my blue badge information and pre pay a fee of £5.00 if I have no idea until I receive a fine for not paying £2.40, it is laughable, take a look at the complaints and the amount of people who simply say this system is flawed in the benefit of PROFITS!
read the peoples complaints here

Awful website. Lack of explanation of how to carry things out online. Staff nice enough in the office, but their hands are tied dealing with poor systems and lack of decent digital infrastructure.

They don’t make the website work correctly for disabled users. I tried to get it sorted twice but yet 6am an enforcement officer demanding nearly £800. Regardless of evidence of my mother dying when I was crossing and having a disabled badge and they still continued charging me triple the amount. It’s disgusting and vile how disabled people get treated when trying to get free crossings. And they were going to clamp my car, knowing full well well I am sick and disabled. Just money grabbing. I will be attaching a petition for other disabled people having the same problems later. Come back for updated link.

Tried to register my blue badge online and I'm just sent in circles. Asks me for a council tax bill to say I live in Halton but I don't need to be a Halton resident to use my blue badge. I'll just keep going via Warrington and skipping the bridge. They make it impossible to register as a disabled driver. Money Money Money 💰

Poor poor service I am a blue badge holder due to cancer issues, they took £5 to register my account so I can cross as a blue badge holder. However, instead of it taking 5mins to do this like it takes them 1second to take your money they make you waiting days upon days to sort it… they have no respect for the British people… bit like the country as a whole these days

Would give zero if I could the penalty charge is outrageous how is this allowed the cost of the crossing is expensive enough. Why do they not send a reminder and then have the audacity to charge £5 to add another vehicle to your account it’s baffling absolutely disgraceful

Payment options via both the app and the website are poor - confusing and very badly explained / laid out.

I thought maybe it was just me, so I got 2 other members of my family to check it all out (both very tech savvy / actually work with complex IT)...

They were both surprised at how awkward the payment system was and described it as very poorly designed.

I am at my whit’s end trying to solve a problem with this company. Used the crossing by mistake in April, had to turn around and go back over it. My error was, on my return home I only paid £2.40 for one crossing. May 9th I receive a fine for both crossings. Go through the online representation, provided my receipt. They allow me to pay £4.80 and the matter is closed. I paid immediately. … now here’s the con. July 29th another fine arrives for both crossings, increased to £75 because I didn’t pay previously. Another representation is made with two receipts and a copy of their previous email. Now they say my £4.80 did not go against my crossing in April so I’m in credit. I did not make a representation or pay the £4.80 within the timescale. But yes I did. Why would I pay in advance of a crossing I’m never likely to make, I live 50 miles away. The error is theirs for not allocating my payment to the fine. Now they want another £4.80 only on condition that I open an account and give them my credit card details. But they are liars, you cannot trust them. They have ignored all my receipts for payments made. You can’t speak to anyone as there is no option to speak to an advisor.
I should have reversed out of the carriageway to avoid this very stressful situation that I am in. Surely this would not stand up in a court of law. Why are they getting away with these despicable actions against honest road users? Avoid at all costs. My MP will be informed

Hard work! Difficulty making payment, registering, validating card details.

I can’t even set up a direct debit with them. Keep getting error (The PTCABSCode field is required) Customer services had no clue how to resolve it.

Received fine for non payment of crossing fee, which I kept copy as proof. Paid fine to avoid escalation, but requested refund and informed my MP.

Just came home to 18 penalty charge notices received
Dan @ customer services was absolutely amazing
Thank you ⭐️⭐️⭐️⭐️⭐️

Tried to pay for my daughter’s crossings. Had to change rather than add car - painful process. Completed and site said e mail confirmation would follow. Nothing received!!!
Very poor website and app