Original delivery incorrect. Worker on site ready to install patio but couldn't. So day lost and paid. Replacement delivered 8th June 2023. Unloaded but only after some improvisation as wrong tools o... Se mere
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Se, hvad kunderne siger
Merchant Depot sales staff were excellent, helpful, polite, efficient and delivered the product on time, kept me well informed, also the price I paid for my goods were exceptionally cheap on compariso... Se mere
Very impressed with Merchant Depot from their products through to their service - everything was 5 stars. Their prices are competitive and I appreciate that they sell directly to the public. W... Se mere
Thank you so very much from my first phone call to delivery I can honestly say I had a first class service. I was kept informed and updated as to my order frequently. My order was delivered ahead of s... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
After many years of trading paving and outdoor goods, we have made the difficult decision to close Merchant Depot. We are pleased to announce that continued service and support will happen through our parent company, Turnbull Builders Merchant.
Kontaktoplysninger
Turnbull & Company Ltd, 95 Southgate, Sleaford,, NG34 7RQ, Lincolnshire, Storbritannien
- 01529308839
- enquiries@turnbull.co.uk
- merchantdepot.co.uk
4,1
God
28 anmeldelser
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Original delivery incorrect
Original delivery incorrect. Worker on site ready to install patio but couldn't. So day lost and paid. Replacement delivered 8th June 2023. Unloaded but only after some improvisation as wrong tools on wagon. Supposed to collect original erroneous delivery but driver didn't have ticket, so still here. In summary - I'm out of pocket, delayed in work and left with materials I don't need.
22. maj 2023
Besvarelse fra Merchant Depot
John
I’d like to apologise for all the inconvenience you’ve experienced with your order. I understand that your product was shipped from our supplier three days after your order was placed but that it was incorrectly labelled - a squaring off kit and not a circle kit. This only came to light when you unpacked your order over a week later resulting in delays to your work schedule. I can understand the frustration that this caused.
As you know, Emma worked hard to get the correct item shipped quickly from Marshalls. It seems that your order was delivered on the right vehicle but that it did not arrive on a pallet. This obviously meant that some improvisation was needed to get the circle kit onto the pump trolley to be left safely.
We’ve been working with Marshalls for over twenty five years and shipping errors like this are very uncommon. If errors occur we all work hard to get things sorted promptly and satisfactorily. I believe your review was written before we’d had the time to resolve your order. I hope that now the dust has settled you are pleased with the product you received and the steps taken to make amends for any inconvenience caused.
Martin Hopkins
Director
Brilliant service fast delivery
Brilliant service fast delivery. Had an issue with a cracked stone. They couldn’t have been more helpful and delivered a replacement in a blink of the eye……. Many thanx
2. maj 2023
Good service from Merchant Depot but…
Good service from Merchant Depot but they are reliant on their suppliers who weren't really that great in the support and service that they gave to Merchant Depot in fulfilling our considerable (£8k plus) order.
4. februar 2022
Friendly and flexible service
Friendly and flexible service, great product, I am very pleased.
17. august 2022
Excellent products & customer service
Very impressed with Merchant Depot from their products through to their service - everything was 5 stars. Their prices are competitive and I appreciate that they sell directly to the public.
We ordered Nam Grass and Porcelain Paving Slabs. Throughout the process, Emma (Customer Support Assistant) kept me informed of delivery times, availability, etc. When we started our project we realised we needed more slabs. I contacted Emma on a Friday morning and by the end of the day she had helped arrange for separate slabs to be delivered (they are usually sold in a pack/ pallet).
The slabs & grass are exactly as described on the website. Both good quality and should last for many years to come.
If we ever need to do another garden renovation, I’ll certainly use Merchant Depo again.
9. juni 2022
Emma has been fantastic and I will
Emma has been fantastic and I will
Be defiantly using this company again ! Offered discount on materials straight away !! Brilliant !
17. maj 2022
Brilliant company ,helpful
Brilliant company ,helpful, prompt and they keep you fully informed, (which is often not the case these days) Very pleasant staff. Would definitely use again and again. Very highly recommended .Thank you.
30. april 2022
Fantastic service!!
I recently made a very large order with Emma she was incredible start to finish, a complete pleasure to deal with. I could not recommend this company enough!
Price was on point too.
18. april 2022
Excellent price and service
Excellent price for the product and excellent customer service when I found I had not ordered sufficient.
18. marts 2022
product , delivery , refund as promised
Good product and delivery as promised. Refund processed on time
4. januar 2022
excellent service
First rate service ,communications and execution
I totally recommend them.
18. december 2021
Excellent service
Excellent service and constantly kept up to date with progress of the order.
16. december 2021
Good communication and delivered on time
10. november 2021
First class service
Thank you so very much from my first phone call to delivery I can honestly say I had a first class service. I was kept informed and updated as to my order frequently. My order was delivered ahead of schedule. The service was helpful, informative, polite and professional. Thank you once again especially to Emma who handled everything for me.
22. oktober 2021
Rio walling
I ordered some Rio walling bricks and coping stones from Merchant Depot. All the way through the order and delivery process, I have been kept informed of the timescales and product details. Even when there was a delay to the delivery, due to manufacturing delays and driver shortage, Emma Bryant contacted me to discuss the way forward and to offer alternative products. I have been very impressed with the customer service and would definitely use Merchant Depot again.
21. oktober 2021
Merchant Depot…the best
Merchant Depot sales staff were excellent, helpful, polite, efficient and delivered the product on time, kept me well informed, also the price I paid for my goods were exceptionally cheap on comparison with local traders. If you don’t use Merchant Depot for your goods why are you reading this? Thanks again for your help.
20. oktober 2021
Great company to deal with
Good price. Good communication. Good support. No problems. What else can you ask for?
10. september 2021
Excellent service at a reasonable…
Excellent service at a reasonable price. Really diligent staff who contacted for delivery instructions and the slabs came earlier than expected too. Great price too!
13. august 2021
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