Totally CRAP merchnadise and IMPOSSIBLE return procedure
I ordered the Russel patchwork shirt on 24 September; shipping took nearly 4 weeks! When I finally received the order, the shirt was a ridiculous, clown version of the item represented online. It seems to be made of !00% polyester; the advertised item appears to be a soft cotton or denim.
When I requested return instructions, it took 4 attempts before I received a reply. Here is exactly what I received from the company:
Thank you for reaching out, and our sincere apologies that it has taken several requests to receive a response from us. We’re also sorry to hear that the Russel Patchwork Shirt did not meet your expectations.
We are pleased to offer you two options:
Option 1: Return for a full refund
If you wish to return the product under our refund policy, please make sure it is returned to us in its original condition. When returning the product, please provide us with the return tracking number or link for validation purposes. Once you confirm this option, we will send you the return address and instructions right away.
Please keep in mind that your order was placed with a significant discount, and we also covered the shipping costs ourselves to offer you free shipping. For this reason, if you choose to return the product, the return shipping costs are your responsibility. In line with our company policy, we do not provide return labels or reimburse return shipping costs.
Please also be aware that our return address is located outside of Australia. The estimated return costs usually range between $30 and $40. In addition, any customs fees incurred during the return process are the responsibility of the sender. Please also note that we are not responsible for any loss of the package during transit. It can take up to 4–5 weeks before the full refund is processed.
Please note: if the package does not arrive at our return address in good condition, we will not be able to issue a refund. You are fully responsible for sending the returned product back to us in good condition. If the package gets lost or damaged during return shipping, you will be responsible for covering the damage.
Option 2: Keep the shirt with an 85% discount on a new order
You are welcome to keep the shirt and place a new order on our website with an 85% discount. There is no need to return anything.
Please note: this discount code is only valid for a limited time.
Kindly confirm which option you would like to take, and we will take care of the rest.
I say to Melanie Melbourne, WHY would I want to spend more money on your crappy merchandise? Get stuffed! I'll absorb my loss and throw the shirt in the garbage before I buy anything else from your company!