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Support gave me a generic response and disappeared. Reopened the chat couple of days later and got the exact same message. Feels like talking to a bot.

The live chat queue on Sunday was ridiculous, showed 38 waiting ahead of me. Ended up sending an email that took 3 days to get a response.

Just noticed a withdrawal from two weeks ago that disappeared from my transaction list. Contacted support and they claim its there, but I'm looking at the screen right now and its gone.

Live chat kept sending me copy-paste answers that didnt address what I actually asked. Then they just ended the conversation without resolving anything.

Tried to get verified so I could withdraw my winnings but the verification email didnt arrive. Been waiting three days now and support says theyre looking into it.

My cashback was supposed to be calculated on net losses but they paid me based on total wagered instead. Takes couple of days to get anyone to look at it.

Got told my cashback would be 50 pounds but only 30 arrived in my account. Support said it was calculated correctly but wouldnt explain the difference.

Won 240 pounds and requested withdrawal. They split it into three separate payouts without telling me first. Found out when checking my account couple of days later.

Set my deposit limit to 50 pounds on Monday but it didn't actually apply until Wednesday. Tried playing Tuesday and went way over what I intended. Support said the system needed time to process it.

Signed up and they asked me to verify my email. The confirmation link never showed up in my inbox, checked spam folder too. Support just kept telling me to wait longer.

My withdrawal got divided into multiple installments. Wasnt informed about this beforehand, only noticed when the first partial payment arrived.

Got a bonus email saying it expires in 30 days. Checked my account after 3 weeks and it was already gone. Support said the terms said 14 days but I never saw that anywhere.

Deposit limit feature is confusing. I set it for 200 but the system let me deposit another 150 within the same week. Contacted support and they said the limit renews on different days depending on payment method.

The identity check asked for my driving license, I sent it. Then a week passes and they want it again. Support couldnt tell me why the first one wasnt valid.

Created my account last week and still waiting for that verification email. Checked everything, its definitely not in spam. This is ridiculous tbh.

Deposited and got a bonus but the wagering requirements werent explained anywhere on the offer page. Had to contact support to find out id need to bet 40x before withdrawing.

Withdrawal was supposed to arrive in 2-3 business days. That was 10 days ago. Chat support just copies and pastes the same response every time I ask for an update

The welcome bonus disappeared from my account 2 days earlier than the email notification stated. Contacted support and they just sent me the same T&Cs link again.

Accepted a deposit match bonus without realizing there was a maximum winnings cap. Found out after winning 200 that id only get 50 paid out. Should be upfront about that.

The terms said free spins on specific slots but when I claimed the bonus it gave me spins on different games. Spent an hour in chat and they said thats just how it works.