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After discovering they shipped my package to the wrong address, it was being returned to their warehouse. Through email I was told I could pay to have it re-shipped or could get a refund but have the shipping cost taken out(meanwhile it was already back in their possession). The customer service is absolute awful. Back and forth through email so many times without answering my questions or offering any support. When I asked to speak to someone else numerous times, I was completely ignored. They are absolutely AWFUL.

I ordered 3 suits from this company based on my measurements. I needed to return 2 due to the fit. I had to haggle with customer service to do a return because they offered a discount code then a partial refund. After finally providing refund instructions, it took 2 months for my refund to be issued. I never received an update or follow up to my refund and I continually had to reach out for an update on my order. Very difficult to work with.

This companies customer service is diabolical and DO NOT order from this site!
I purchased a costume that after wearing once it split down the side! I have emailed numerous time telling me I should have returned in 15 days and again they have offered me £12, and then £20!
I have spoken to trading standards and they have advised me to go to my bank and get a bank charge back! They can authorise this with the relative information provided.
I don’t think it’s acceptable paying for a costume of nearly £40 and wearing it only once for the stitching to come away from the seam. I have even sent a photo of this item to them.
Very disappointed with this site and I think everyone who has written a review on her to put it on their Facebook page regarding these issues.
Tess Kidderminster

Do NOT buy from this company. They’re not based in UK. Then won’t give refund offer partial refund or to give to a friend. Then when do agree to give partial refund it cost over £20 to return as they’re not in the UK!! Avoid

I really wish I had read the reviews for this company. The address appears to be in the uk and the package was shipped with Royal Mail with the return address on the RM label as a UK address. When I enquired to return the swimsuit I was told the return address was in the USA. They offered me vouchers to the value of the swimsuit or £12 and keep a swimsuit that I did not want. Do not order from this company it is a total con. I am still emailing to get satisfaction. The email address here appears to be a German email so who are these people.

I thought I would take a chance and order something that wasn’t on Amazon. I ordered the bathing suit bottoms first and received it no problem. And then my top (which was ordered the same day) never showed up. I was told, as many others on here have been told, to contact Canada Post. Canada Post tells me it was delivered, and it was not. they’re basically doing nothing and I keep getting the same return emails from meet.curve telling me “thank you for my patience”. I ordered a bathing suit top off of Amazon the next day and received it. Unfortunately, it looks like Postal Services are going to destroy this company as you can see by the reviews.

Do not order from this company. Gutted I didn’t read the reviews first. It cost me £25 to send back and now they are saying I didn’t do it correctly and they are refusing to refund. Not happy. Costume was way too short in the torso. Very disappointed

Items arrived after 2 weeks from china, it is not a UK site. Items were nice by not for curvy people ! Would not fit at all. Tried to refund, offered me &20 & keep items ! I refused so they offered £40 and keep items. The return address was USA! Poor customer service and incorrect information as advertised as a UK site

‼️ No Star rating. I wish I had of read the reviews.
£67 spent on what I thought I could get refunded. The swimming costume is too short in the body and cheap material. And I only got half of a set sent.
I’m not getting anywhere with emails. I’m absolutely gutted. Can anyone advise me if they got a refund please?

I see a lot of hate for this company, but I ordered 2 bathing suits from them last year and 1 this year. The product is well made and fits perfectly. It was also shipped and delivered within the time frame given. I was a little worried that service changed from last year considering all of the bad reviews, but I'm glad I didn't let them sway me. I will definitely order from them again!

The suits were too short on the torso, I emailed them to request return information and was told they DO NOT HAVE A RETURNS POLICY!! This was £75 for two swim suits. And they're rubbish. Don't do it!!! Wish I had read the reviews.

Really wish I had read the reviews before purchasing. I received a delivery confirmation that my order was delivered, but never found it. This process has been going on for over a month now, with no resolution in site. They refuse to provide a refund, they just keep referring me back to the post office that delivered the items.

My bank stopped payment. Made me rethink and on their advice carried out a little research....judging by the reviews I was saved a lot of aggro

Too good to be true!! Honestly I do not recommend at all. Fit and quality were super disappointing and not what is represented on the site. The return process was super painful and also not what is represent on the site. They claim you can just email support to initiate the return. However they try to haggle and offer partial refund or store credits first. Which if that is what you want to offer, that’s fine—just be clear about it in your return policy. It took going back and forth with customer service for about 2 months and issuing a complaint with my bank to finally get a refund after returning my order. I would just avoid at all costs!

I had the same experience as all the other users in the reviews. Ordered items worth around £100 and needed to return them because of the size. Been offered £28 and then £68 in exchange of keeping the items. I will keep fighting to get my refund as per their return policy.

Worst company to do business with. Returns are virtually impossible. No morals or ethics in this company’s mission statement.

THIS COMPANY IS SHOCKING! I've had exactly the same experience as others here. I made a panic purchase for a batch of swimwear as I was going on holiday in June. I did keep one but the rest I returned at my cost to the US after a few rounds of emails of them offering alternative amounts for me to keep them.It was a large order which I now deeply regret and suffice to say no redund has been made a few weeks later. I'm starting to believe this company has no intent of honouring its refunds and will have no choice but to take action.

Over 6 weeks after ordering and paying I have not received my order or a refund. Twenty days after placing my order it still had not been shipped. I asked for a refund and was told this may take up to 2 weeks to process. Almost 3 weeks after asking for a refund, I have still not received my money back.

I really wished I had read reviews before ordering from this company.
The swimsuits are really shoddy and there is no support in them whatsoever. The website is curve.co.uk. If you need to return, it's to the USA which it doesn't mention anywhere on the order process.
I did email them and the offered me £27, then £47 then eventually £60 and keep the unwanted items, suggesting I could give them to friends as a present! Anyway, needless to say I'm still waiting for a refund over a month later.

The bathing suits are cute, but the customer service is atrocious! I bought 2 sizes in a few suits because I was between sizes according to their measurements. First, the order took almost 3 weeks because it shipped from China. That was not stated anywhere on the website and I had paid for "express" shipping, obviously that wasn't express. Then I attempted to return 3 of the 6 items I purchased. I was told I could keep all the items and they would give me a credit for $20... Well the items I wanted to return amounted to over $80 in addition to the fact that I did not want the items because they did not fit. So I said no I wanted to return the the items, after a day or so they responded saying I could keep them for a $40 credit. I didn't want a credit I just wanted a refund. Finally, after several exchanges they agree that I can return the items, but it will be at cost to me to return and I had to have it in the mail within 7 days or they wouldn't issue the refund. At this point I was on a trip and told them I would return it when I got back, but that due to their delay in allowing me to return the items 7 days would not be possible. Finally, I got it in the mail, sent the tracking, the confirmed the tracking AND that the package had arrived and I still have not received a refund a full month later.

This company is a scam, their suits are cute but absolutely not worth the frustration.