MediaCP - Media Server Hosting Anmeldelser 266

Mary K Burke
13:36 (29 minutes ago)
to billing, MediaCP, info

Hello Thank you for the response to my trust pilot review and the apologies and promise of escalation however I am still no further forward and have received no further help or communication from you Michal ? Mary K Burke

Rated 1 out of 5 stars
Published 5 days ago

Verified
Dont ask for help you will be dismissed with attitude
From the reply I got to my first message from the agent and on every ticket I feel insulted and totally dimissed I was also told on four seperate occasions to "Try your luck somewhere else" My problem is not resolved and I have sent a formal complaint three days ago which has not even been replied to.

I love the system and I am migrating my station to it i have built my own site sadly their artwork is not showing up on my sonaar player which sits at the bottom of my website the metada is coming through but they are stopping the artwork for the songs . very unhelpful and very rude agent who took acception to me telling him what the actual problem was and still on their side .

I am a paying customer and expect to be treated in a helpful manner to resolve any problem I encounter. very unprofessional and terrible attitude. Im not leaving as ive built everything up so i have to continue with no artwork in my player . Not a very nice welcome to a company that was recommended to me

Reply from MediaCP - Media Server Hosting

5 days ago
Dear Mary K Burke,

Thank you for your honest feedback. Please accept our deepest apologies for the unprofessional communication you experienced. Being told to "try your luck elsewhere" is completely unacceptable and does not reflect our company standards. We are already taking internal action regarding this specific agent to ensure this never happens again.

We truly appreciate the effort you’ve put into migrating your station and building your site. It is clear that you have a deep understanding of your setup, and we want to ensure our system supports your vision perfectly.

Regarding the artwork issue in your Sonaar player:
Our senior engineering team has investigated the delivery logs. While this specific setup is working correctly for our other clients, we recognize that your implementation is facing a unique technical conflict. We understand that you are committed to using the Sonaar player, and we will focus exclusively on resolving the issue within that environment rather than suggesting alternative panels.

What we are doing now:
Your formal complaint has been escalated to our management team and our head of technical support. We will be replying to your ticket within the next few hours with a request for specific log data so we can identify the exact cause of this visual metadata block.

We are committed to turning this experience around and getting your artwork back where it belongs. Thank you for your patience and for choosing our system.

Best regards,

Michal Sever
MediaCP - Media Server Hosting

They are maintaining Perfect service for years now. 10+ Stars not just 5

Excelent service!!! I like...❤️📺👏🏻👏🏻👏🏻👏🏻👏🏻

Snelle reactie en goede server

De peste 5 ani colaborez si sunt cei mai buni! Am avut o singura problema in tot acest timp, ce a fost rezolvata in mai putin de 24 de ore!

Funciona muito bem

Streaming Center is simpeler te gebruiken dan Mediacp

Great quick support and very polite.

I've tested several dashboards and so far this one is the best in everything, features and much more. I recommend it.

I tried MediaCP hoping they could help me with some important settings for my Centova Cast environment. Unfortunately, my experience was anything but positive.

For several questions I asked about basic configurations, I either didn't get a clear answer or was told they couldn't (or wouldn't help.

For a system that presents itself as professional and suitable for broadcast management, you'd expect support to at least be familiar with the settings and capabilities of a platform like Centova Cast.

In short: MediaCP was completely unable to help me with even basic Centova settings. Based on my experience, I unfortunately can't recommend MediaCP to anyone looking for reliable support or expecting technical questions to be handled professionally.

Best server and hosting
Easy to use
Easy to apply with other player
Easy to take json api

plots stream eenzijdig opgezegd zonder gelijkwaardig alternatief