8 days and items havent arrived as of yet, ive had to go and buy insulin syringes elsewhere or we would have been without this whole time. No reply to several emails sent, no refund or explanation at... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was concerned after reading some of these reviews that my order wasn't going to arrive. I was sent a confirmation email immediately after my order, then later in in the day I recieved my roy... Se mere
Very simple and easy to use. I did have an issue with an order which seemed to slip through the cracks and go unnoticed for a little while however when I prompted them and questioned the delay they... Se mere
We live on the 9th floor of a block of flats but the lift only goes to the 8th floor. Despite this, the courier took the time to run up the stairs and leave the parcel outside our front door. Someti... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Medical Supplies - Needles, Syringes and Kits
Kontaktoplysninger
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, Storbritannien
- +44 7546 954392
- info@medbasic.co.uk
- medbasic.co.uk
3,9
God
378 anmeldelser
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Order arrived missing items
Order arrived missing items, only ordered 2 things and one of them wasn’t sent.
1. april 2026
Uopfordret anmeldelse
Fast and easy to use Website
Fast and easy to use Website. Quick checkout and the products arrived quickly. Perfect experience 👌
13. marts 2026
Uopfordret anmeldelse
All in all very happy
I was a bit worried after reading some reviews but I went ahead and ordered. It was a better price than anywhere else and was sent via Royal Mail with a tracking number. So all in all very happy.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra MEDBASIC
We’re sorry to see your review and that you were left feeling dissatisfied.
After carefully reviewing the order, we can confirm that the item supplied was the correct product and fully matched the description shown on our website at the time of purchase. The issue arose because the product ordered was not suitable for your intended use, rather than being faulty or incorrect.
Due to the nature of medical and sanitary products, we are unable to accept returns or issue refunds for non-faulty items, as clearly stated in our returns policy. This policy is in place to protect the health and safety of all customers.
Best regards,
Medbasic Team
Probably the best online service.
Probably the best online service … from ordering to delivery absolutely fantastic .. well done !
29. oktober 2025
Uopfordret anmeldelse
I originally gave 2 stars ,i e used…
I originally gave 2 stars ,i e used this company a few times ,never a problem,yesterday received 20 week cyle no needles no swabs well 1 needle ,had a message from claire apologising and have despatched needles and swabs,so touch wood all good
24. september 2025
Uopfordret anmeldelse
Great company with good communications.
Great company with good communications.
4. juni 2025
Uopfordret anmeldelse
Syringe kit
The syringes provided were high quality, easy to handle, and clearly labeled, which helped ensure safe and efficient use.
1. maj 2025
Uopfordret anmeldelse
My dog was given an unexpected diabetes…
My dog was given an unexpected diabetes diagnosis and I was tasked with buying a certain syringe with a certain needle size, it was quite overwhelming and I needed them urgently. I found Medbasic on Google and gave them a try. The information was so clear even I could understand it and it was delivered in 2 days which was amazing and great appreciated
23. april 2025
Uopfordret anmeldelse
Fast delivery
Fast delivery, rapid turn around , items exactly as described great service never let me down..
22. maj 2025
Uopfordret anmeldelse
Great company to use
Great company to use
Efficient and fast delivery
Excellent support from customer service
3. juni 2025
Uopfordret anmeldelse
Absolutely brilliant service
Absolutely brilliant service! Product was great. Royal Mail were problematic with delivery. And MEDBASIC couldn’t have been more helpful. Great company, will be purchasing again
11. december 2024
Uopfordret anmeldelse
Echo all other 1-star reviews
Response to the nonsense reply: ChatGPT response received this morning stating delivery timescale issues likely a glitch. Either way, order before 6:30pm for next day delivery was advertised, so that is why I paid, and that is what I expected. Review left in November following an order in August, as the issue was reported and completely ignored at the time! Their own automated review system, which they cherry pick reviews from, times out so I came to Trustpilot to see other shocking experiences and to leave my own. To be fair, Claire did offer a full refund on postage this morning, and when I accepted it, she ignored it again, didn’t refund, and came to Trustiplot to tell everyone about it! 😂 Genius.
Echo all other 1-star reviews. Pay next-day delivery which doesn't happen. The first email to complain gets ghosted. The second email, sent before a a potential repeat order, gets a dismissive response from Claire stating delivery timescales that were not advertised when placing the order.
Website has a clear "Order with X for next day delivery", that appears to be faulty and provided timescales for 6:30pm cutoff rather than 3:30pm. I expect many others to be in the same position. Ignore it and search for a similar company selling a similar product with far better customer relations.
Don't believe their 3rd party on-site reviews which can be cherry-picked and base your purchasing decision based on actual reviews via Trustpilot.
18. november 2024
Uopfordret anmeldelse
Besvarelse fra MEDBASIC
Thank you for your feedback.
We’re sorry to hear about your dissatisfaction. However, after reviewing our correspondence, it seems your primary concern was obtaining a full refund for your entire order due to your package allegedly arriving a day later than expected.
As previously explained, orders placed after 3:00pm are processed the next business day, which is clearly stated in our "Shipping" section and reflected by the cutoff timer. Your order was placed at 6:28pm, well after the shipping cutoff. It was dispatched promptly the next business day and delivered the day after.
This situation occurred in August, yet your review was posted three months later, along with a request for a full refund.
To address your concerns at the time, we offered to refund your shipping cost or provide a discount, but a full refund for the entire order could not be accommodated.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
I get my pets insulin syringes from…
I get my pets insulin syringes from medbasic, great quality products and delivered very quickly
Would recommend
22. september 2024
Uopfordret anmeldelse
Unprofessional
They haven't sent my order or as far as i can tell even processed it. Feels like I've been conned which is stupid for the sake of 12 quid. Will never be ordering from here again and I wouldn't recommend anyone else does either.
6. september 2024
Uopfordret anmeldelse
Brilliant service. Fast delivery
Brilliant service. Competitively priced and delivered with 48 hours by tracked post, with good email comms throughout. Recommended.
5. august 2024
Uopfordret anmeldelse
The order came the next day
The order came the next day. Good quality, product as described
Highly recommended! Will definitely use again
25. juli 2024
Uopfordret anmeldelse
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