McCabes Pharmacy Anmeldelser 11.608

Every experience with both the Woodstown and Knocklyon branch’s have resulted incorrect information being provided or the incorrect prescription given. If you are thinking about going I steer clear 100% and save yourself the hassle

Special offer on line for an everyday item. Decided to go in store as I wouldn't have to wait for delivery. It was €5 dearer in the store. Asked a member of staff and showed her price on line. Shrugged her shoulders and said I would need to order on line. So I've ordered on line a product to be delivered to the store where there was many available to purchase. What a waste of everyone's time. Good offer, but really frustrating 😕.

McCabes Malahide use to provide a very good service but over the last year the service has become diabolical and they are just plain incompetent. I’ve had not one, two or three orders fulfilled incorrectly but I’m now on orders 7, 8, 9 that are always incorrect. They simply can’t be trusted to take an order over the phone or to fulfil it correctly. For example, I just had a prescription fulfilled this morning. I spoke with them over the phone about receiving the prescription, they confirmed they received the prescription and said they would prepare it. I collected it, but stupidly on my part I didn’t check it before I left the store - I thought after bringing this to their attention a few times before that they’d finally get themselves sorted - and of course the order was wrong. What’s worse is that they randomly picked stuff from my prescriptions - so the pharmacist would have seen a number of items on my file and just randomly chose two items! I just don’t understand that! My kids would do a better job of running that pharmacy.

For me their prices are extortionate.
I have always got my prescriptions from the local pharmacy in Mountview as it is closest to my house.
In 2024 and 2025 my 4 regular tablets were costing about €46.38 per month. This was an increase from 2022/23.
For the first 3 months of 2026 I’m paying €13.76 per month in Chemist Warehouse. About 108% cheaper.
Shop around everyone

The Dundrum branch staff are incompetent and treat customers horribly, then they lie and blame the customer when the customer files a complaint about it.

Unprofessional counter staff. They take the head of you for asking for a receipt. No a customer shouldn’t have to wait till the end on the calendar year!!!. As for their pricing flumoxiln €36. We’ve moved to Chemist Warehouse our monthly prescription went from €43 to €13.60 so we won’t be back. Guys shop around for better service and prices.

GOrder something to collect in store 5 days ago (1 to 3 days for collection)... nothing since. No customer service, no email updates nothing. I ordered the same order today from Lloyd's pharmacy and it was ready to be picked up an hour later... Will never uses McCabes again.

I paid 80 euros for the tablets which normally cost 5 euros. Statin. Monopoly. Divided irish market, and don't care about reviwes.

I made use of the online shopping service last year. I was charged for a product that was not available. No refund followed. I contacted the support team many times and they blamed the issue on the bank. I knew this wasn't true and felt like a scam. AIB confirmed the issue wasn't on their end. McCabes were unethical and did not provide a suitabe refund. I would warn all customers to avoid this service.

I went to McCabes in Sligo and im always met with such a kind welcome from Sonia on the @Lancome counter. Her customer service is 100%
So helpful and professional. I highly recommend going to Sonia for a skincare consultation

I get my monthly prescription in mccabes, Newcastle, Co.Dublin. I also had ordered a separate prescription I needed with Dronline.ie, who confirmed it was sent to my chosen pharmacy. I went in Thursday morning, and asked for both my monthly medication and the Dr. Online one. The woman serving was rude and unhelpful, she got my monthly prescription and then said Dr.online never sent over the other prescription. I was on my way to work, and asked if they could text me when the prescription was ready for collection, as this is a service they normally do. She snapped and said "we don't do that" , when I replied, that I've had plenty of texts before regarding collection, she then was abrupt again and said, they were too busy and that, I'd just have to call them back to see if it was ready. My prescription cost was €80.85 (I have the drugs payment scheme). On my way home from work, I phoned the pharmacy and same person answered, I asked if the prescription was ready, She again said it never was sent over from Dr. online. I got in touch with Dr online to see why they never sent the prescription, which they assured they had. The sales person in Mccabes just wasnt bothered to look it seems. My mam called Mccabes Friday morning, and a different person answered, she was helpful as are most of the staff at Newcastle, she checked for it and said that the prescription was there. I was working, so My mam went to get it for me, as I really needed it and should have started the medication the day previous. When My mam got there, it was the same unhelpful person I was dealing with the day before serving, because I'd already paid over €80 on my monthly prescription, this payment should have been covered by the drugs payment scheme, when she said there was a charge, My mam said I'd paid over €80 the previous day, she told my Mam, that I'd only paid €73.02, so owed her €6.98 which My Mam paid it, obviously thinking she was being truthful. Mccabes have €73.02 on the sticker on pharmacy bag which I only noticed after this happened Friday. So, Mccabes charged me €80.85 which i have a receipt for and proof of payment on bank statment. I was overcharged by €7.83 , the chemist bag doesn't match the amount charged. I hope this isn't a regular occurrence, I know it's not a huge amount of money, but there's plenty of elderly and vunervale people in our community who may struggle to afford prescriptions, so I'd urge the people of Newcastle to watch they're not being overcharged for their prescriptions.

My elderly mam 70+ who has a medical card was charged €60 for 2 tubes of steroid cream just before Xmas that were prescribed by her doctor....and just the other day she collected blood pressure tablets from another McCabes and was charged full price again!!
She was told these items were "not covered by medical card"....yet when you Google them it says they are covered. So what's going on McCabes???

Mc Cabes. JC Supermarket.Swords.i
I am a senior citizen in my eights when i phone up for my repeat prescription, nobody is there to answer and repeatedly knocks off after half an hour,i have to try and get to the shop to order it and get back there when it's ready it could be up to two days. The staff is very kind and appalagetec but they need more staff to cover their breaks and answer the phone.
Mc Cabes do not have concern for there older customers. Don't forget to ask for your free month prescription, any customer that pays eighty euros per month for one year is entitled to it at the end of the year.
They will not give it to you unless you ask for it.

Let down by yet another IRISH company....items (Christmas presents) were delivered to local shop for collection... when I went to collect them nobody knew anything about it....
Is it any wonder why people are sick of dealing with Irish companies on line.....
Should have paid the extra and went with Boots

I bought from McCabe's to support Irish. It has been over a week and no sign. Other Irish companies that I have ordered from in the same time period, have arrived.
I will not buy from there again.

Ordered for Click&Collect on the 9th of Dec. On the 12th I emailed them asking if I could just go to the store and collect it. They replied pretty much straight away, which I thought it was great, saying the order had been dispatched on the 10th, that it should take 1-3 days to arrive to the store and to wait until contacted by the store. Even though the 12th was already in the 3 days timeframe, I decided to wait. Contacted them again on the 17th, 18th and 19th. No response any these times. So even though my order was supposedly dispatched on the 10th, today is the 19th and I haven't been contacted by the store. I definitely won't be ordering click&collect again and will most likely even try to avoid their stores.

⭐☆☆☆☆

Misleading Click & Collect – breach of consumer protection principles

I ordered a nebuliser for my wife after it was shown as “In Stock” and available via Click & Collect. This is a time-sensitive medical device, so I paid immediately and travelled from Navan to Blanchardstown in heavy Christmas traffic.

Only on arrival was I told the item was not physically in the store, and that “in stock” actually meant warehouse stock, with no collection until a later email.

This distinction is not clearly presented at checkout, where payment is taken. The website creates a misleading overall impression, which is precisely what Irish and EU consumer protection law prohibits under misleading commercial practices by omission.

To make matters worse, the order confirmation email simply states the order is “being prepared” and gives no warning not to travel, further reinforcing the assumption that collection was imminent.

For a pharmacy, this is unacceptable. In-store availability is material information, particularly for medical equipment, and it must be communicated clearly and prominently before purchase — not implied, diluted, or clarified only after the customer has paid and travelled.

This resulted in unnecessary travel, wasted time, and added stress while my wife was unwell.

I would strongly caution anyone relying on McCabes’ Click & Collect for urgent health items. “In stock” does not mean what you think it means.
I have since purchased a nebuliser from boots who do have a clear and concise click and collect policy where in stock means just that

I wanted to write a review regarding Shauna, who works upstairs in the chemist and looks after everyone who needs help with Fujifilm pictures.
Every Christmas I travel specifically to Shauna who helps me with all my thoughtful & Sentimental picture presents. Shauna has to be one of the nicest, patient, warmest people you can come across. Her professionalism is next to none. I asked for the manager to pass on the compliment in person the last day, however she was not working so I spoke with the Pharmacist, he said he would pass it on. I wanted to follow up online with this review because she is so deserving of the gesture. She is brilliant at what she does. There aren't many people like that left in the industry. Thanks again Shauna- Aoife Crowe

Ordered a perfume from them and it was a lot cheaper than on other websites. Was delivered within 2 days which was great considering it’s so close to Christmas. No complaints and will definitely purchase from them again!