Mayt Anmeldelser 84

My dishwasher is 2 months out of warranty and nonfunctional. 3 different attempts to get support from Maytag resulted in all three representatives telling me, sorry, its only under warranty for the first year. Brand new product, barely a year old trash. So much for the old fashioned Maytag repair man always being unemployed.

Purchased a dishwasher, one month later didn't work.
Customer service is a joke.
Service, good luck.
Never buying Maytag products again.

We remodeled our kitchen and bought a Maytag refrigerator and dishwasher. I've typically bought Maytag or Kitchenaid appliances because I thought they were of good quality. The appliances were installed in July 2024 and already we've had to replace a drawer in the refrigerator which, luckily was still under warranty. Not the case with our dishwasher. We bought a high end 3 tier dishwasher, stainless steel - it cleans well, however it is rusting on the front of the dishwasher. The appliance store I purchased from did come out and look at it and admitted it shouldn't do this after just over a year but said the warranty was only good for a year. It is rusting around the steam vent on the face of the dishwasher and along the top of the dishwasher where the plastic meets the stainless steel. To me, this is a defect. The store suggested I call their 800 number which was useless. They "escalated" my complaint but of course, I'm being told there's nothing they can do and I should've purchased the extended warranty. It's become a scam with appliances - basically, you have to spend another several hundred dollars for an extended warranty. A stainless steel dishwasher should not be rusting at a little over a year old. Maytag is no longer the company it was. The quality isn't there anymore. I caution anyone shopping for appliances - DO NOT BUY MAYTAG, WHIRLPOOL or KITCHENAID.

Bought a brand new Maytag Washer and Dryer 4 years ago from NFM. Tub bearings are shot and need replaced for ~$1,000.00. Tried calling Maytag to review warranty information & was on hold for over an hour. Kept getting routed to "someone that could assist". I was told by our appliance repair technician that Maytag is the worst appliance to purchase because their machines constantly fail. He sees this daily.. i am writing this review to make sure if you are in the market to bypass Whirlpool and Maytag altogether. Don't waste your money like we did. The warranty only covers the drive train and the basket which are two items that don't fail. What a ripoff.

Had a dishwasher break. Called Maytag and since it wasn't covered, bought a $300 service call. They sent a unprepared local contactor contracted through Maytag's official repair service. Promised a lot. Multiple visits, each time with a new excuse why they couldn't fix my dishwasher. Finally they stopped returning my calls, texts. Spent money on this repair, it was never completed. Don't hire! Maytag was also no help saying that while I waited for the repair parts to ship, my ticket for the repair had closed so there was nothing they could do either. Buy yourself a different model of appliance!

My experience with Maytag has been extremely disappointing. My washer, purchased in July 2025, stopped working on September 9, 2025, and I reported it right away. Despite multiple emails requesting service or replacement, the issue remains unresolved. Maytag has repeatedly failed to coordinate with their service partner, Electric Express Appliance, leaving me to chase updates and retell the same story over and over.

The lack of accountability and responsiveness is astonishing. As a customer, I should not have to spend hours on hold with the Maytag warranty line—sometimes over an hour at a time—only to get no resolution. Their warranty promises are meaningless when they cannot ensure repairs or replacements are handled efficiently.

To this day (and it’s October 2nd!), my washer is still not working.

Poor communication, endless delays, and complete disregard for the customer make Maytag a company to avoid at all costs.

The Maytag warranty is the biggest joke—I deeply regret buying this washer.

Absolutely the WORST customer service. Made an order over a month ago, and it just keeps saying that it's "Awaiting Shipment". I've done 2 customer 'Chats', for which I had to wait over 30 minutes to make contact with a live person. Also made a phone call for which I had to wait over 30 minutes. My credit card keeps getting charged, too.

⭐ 1 Star (because 0 isn't an option)

I am beyond furious. BOTH my washer and dryer broke within two weeks of each other — a ridiculous and completely unacceptable failure for appliances that are supposed to last YEARS. I didn’t buy the cheapest models either, so for both to crash and burn this close together reeks of poor quality and even worse design.

After hours of troubleshooting, missed laundry days, and dealing with customer service that seemed more confused than helpful, I had no choice but to shell out over $1000 just to replace them. That’s money I shouldn’t have had to spend, all because the original units couldn’t even do the bare minimum: WORK.

This whole experience has been nothing short of infuriating. I’m angry, I’m annoyed, and I’m DONE with this brand/store/manufacturer (whoever's responsible, take your pick — it’s all a disaster). Never again.

Avoid at all costs.

So. I had a Maytag washer and dryer. I didn't know the age - came with the house. I loved the dryer but the heater stopped working. Instead of spending $$$ to get it fixed, I decided to buy a new dryer. And a washer since I wanted a matched set. The new dryer takes at least 3x longer to dry than the old. It is so thin that closing the door moves the whole machine out of alignment. And for some reason, Maytag decided to redesign the top so that it slopes. Now when I use it, it vibrates and anything on top falls off. Like my detergent. The washer at least has a larger tub. Even though I bought the simplest version, there is no way to rinse and spin without checking the manual to see how. There is however a "casual" cycle which means nothing. It too has a sloped top. I made a huge mistake on this purchase.

Bought a Maytag washer , was lucky to get the first three years before the spin cycle quit except on heavy duty . Then two nights ago it shut right down. Repair guy in says it’s the mother board can fix for $800 but not sure if that’s the only issue. I call
Maytag then put in hold a while . Was offered a 25% discount if I order online. Told within 10 minutes my code with come by email for the offer. Get transferred to sales on hold 2hours 18 minutes not wanting to hang up without the code, finally hung up called back n they are closed. Go figure no code, no salesperson no call. Stuck with a broken washer full of our wet stinky clothes

Update : was left on my own to order online with the 25% off code after calling back in after the long weekend. Delivery date posted changed as I was doing my order up. Called in says no it goes by order . Right now I’ve been given 4 different delivery dates sent to my email? How can one make plans to be home when we have no idea when it’s coming ??
Last time I order through this company

I spent $3,351 on a fridge, washer, and dryer scheduled for July 17. No communication before the delivery window, and I had to chase down updates. Delivery was rescheduled multiple times, and the washer/dryer arrived damaged and unstackable due to a missing kit. After several delays and poor communication, I’m still waiting for proper delivery. Disappointed with the lack of transparency and the inconvenience this caused my family.

Bought top recommended Maytag washer in 2021, replacing my mother’s decades old one. That one was great, just tired. One I bought was the worst. Grinded and squealed like an Everglades jet-engine airboat! After about 2 years it all went downhill. Now it no longer washes or spins. It will take 5 weeks to get someone to look at it. Got no help from customer service, just emails telling ME how to troubleshoot. Silly people…as if I could begin to fix it! To me, Maytag has lost its purpose and pride snd seems to be content to sell junk.

Maytag washer less than 6 months old broken for second time. Maytag customer service is terrible. The "live chat" on their website is not live at all. It's an AI bot that uses prompts and you never chat with a human. When it cannot answer your question it cuts off the chat. If you call the number you will stay on hold for hours. Often the phone line will cut off and say it's after business hours and they are closed when it is not after business hours. Maytag needs to hire real people and stop with the AI BS.

Avoid buying this washer—or any appliance—from Maytag. We’ve had ours for less than a year, and it’s been a nightmare. I paid for the extended warranty, but service is slow, unreliable, and completely frustrating. They schedule repairs, then don’t show up, and tell you it’ll take another 72 hours just to follow up. At this rate, we’re going two weeks without a working washer that cost over $1,000.

The extended warranty is a joke. Without it, good luck speaking to a real person. With it, you’re paying $6 a month for no-shows and zero accountability. Total waste of money and time.

I’ll be posting this review everywhere this washer is sold so others don’t go through what we did.

I bought a Maytag washer from Maytag/Whirlpool in March 2025. Within 4 days, it started power by itself and recycling washe. Despite reaching out to customer service and filing a BBB complaint, Maytag offered no help, no replacement, and ignored their warranty.

I would not recommend this brand based on their poor product quality and refusal to stand behind their appliances. Buyers beware!

Completely INSANE experience with Maytag. Brand new machine didn't work, requested refund.. they sent a new one instead. Same thing, didn't work, stupid "SMART" machines. I asked for a return they said oh first let us send out tech. Then said call a plumber. Sank money into plumber. Then sent another technician. Then said oh by the way when you were doing all these things and taking days off and spending money on a plumber your return date past so looks like its a you problem! Will ABSOLUTELY NEVER buy Maytag again.

I wish I could leave a zero start!!! I mean come on I bought my Maytag dishwasher because I wanted a trusted supplier with a good warranty.haha jokes on me. The dish washer broke within the first year had it fixed service told me it was a bad pump and ok replaced it!! 5 month later same issue. Now Maytag (whirlpool) telling me there’s nothing that can be done and the 10 year warranty doesn’t apply (it literally covers like 4 things) so I am stuck with a crazy expensive repair bill or I buy and extend warranty. WHAT A JOKE!. I thought you buy a Maytag if you want quality but they are worse in every way! Just save your money! DO NOT BUY ANYTHING FROM (WHIRLPOOL). what a pice of junk!

Bought a $2500 Maytag refrigerator a little over two years ago and now they tell me it is unrepairable. They poorly design a product that can't be fixed and now they offer me 25% off to go buy another poorly designed Maytag refrigerator. I asked them if they thought I was nuts? I bought four other Maytag appliances at the same time as when I bought the refrigerator. This is the worst customer service experience I have ever had in my 72 years. Please don't buy Maytag. If you have a problem you will be sorry.

Purchased a washing machine early Nov. 2024. Malfunctioned two weeks after buying.
Still waiting for parts and it is 31DEC24!
They refused to send me a new machine even as they have already spent a month trying to find a part!

My 7 year old Maytag washer was diagnosed on Oct 23, 2024 to have a faulty controller. At ~$400 for the part it was not worth repairing. Maytag service tech tells me about 15% loyalty discount if I buy another Maytag washer. I order it (MVW4505MW) that day. It was delivered October 31. My wife tries it an hour after delivery. Ear piercing metal on metal noise. Another Maytag service tech arrives November 1. Same noise and he smells smoke. Says it is DOA and should be replaced. He is on phone with Maytag HQ for over an hour - no resolution or agreement to replace. Same afternoon I call 2 times to try to get agreement to have it replaced. On phone for at least 60 minutes. CSR cannot help, the case is now with Safety department, could be 3 days for them to answer. Nov 4, I get a call offering a replacement or refund. The model we purchased is not in stock so I accept the offer to refund. I ask to issue credit to the card I used to buy it. They cannot do that - a cheque must be issued. This is INCREDIBLE. A company that size that cannot refund to the card used to purchase from them. I go to Rona and buy a Samsung washer. Cheque will be 2-4 weeks. Yes- 2-4 weeks! I follow up on Nov 18 looking for update. I get a response on Nov 25 advising the cheque will be sent in a few days. Cheque sent out for delivery Nov 28. Purolator cannot deliver because address is incomplete. Are you kidding me? 90 minutes on phone to Purolator to get address fixed. Cheque finally arrives Nov 29 - a month after the initial delivery. You can judge for yourself whether to buy from Whirlpool / Maytag. I will never deal with them again.