I ordered 2 headboards on 9th June. Earliest delivery date I could choose was 17th July. I received a phone call from the company checking why I'd chosen 17th July, although she suspected that was t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Albeit only delivered yesterday evening l am so far happy with the mattress we bought. Let down by the delivery (including a specified two hour window). Delivery was initially cancelled on the promise... Se mere
Virksomheden har svaret
Delivery was very quick & free which is what made us choose this company. Also, this company is selling the mattress we wanted the cheapest, we actually saved £50 in price difference and delivery!... Se mere
Virksomheden har svaret
Very straightforward to order the mattress we wanted (deepsleep silk 1000), and to specify a delivery date. As stated, we got a two hour window the night before and a call 30 mins before delivery. The... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Mattresses 365, where our dedication to exceptional customer service, unbeatable prices, and extensive product selection sets us apart. We take pride in offering expert advice and top-notch products that make you feel valued and satisfied. With a team of experienced professionals in the bed industry, we possess the knowledge and expertise to assist you in selecting the perfect divan bed, bed frame or mattress that suits your unique needs. We are not just an online retailer; we are your ultimate destination for an enjoyable and hassle-free bed and mattress shopping experience. We believe that purchasing beds and mattresses should be a stress-free process, and we go above and beyond to make this happen. At Mattresses 365, we understand that your bedroom is a sanctuary, a place where you unwind and rejuvenate. That's why we are dedicated to selecting a wide range of stylish and comfortable beds and mattresses that will elevate the ambiance and aesthetics of your space. We take pride in providing a seamless and pleasurable shopping journey. Our user-friendly website offers an extensive selection of mattresses, divan beds, bed frames and headboards, along with detailed product information, images, and videos. With just a few clicks, you can explore our diverse range, find the perfect pieces to suit your style and needs, and effortlessly transform your bedroom into a haven of relaxation. With Mattresses 365, you can say goodbye to the stress and inconvenience often associated with bed and mattress shopping. We prioritise your satisfaction and have implemented smooth ordering processes, secure payment options, and efficient delivery services to ensure that your experience with us is nothing short of exceptional. Let us be your trusted partner in creating the bedroom of your dreams, where comfort, style, and relaxation seamlessly intertwine. Experience the pleasure of shopping with us and discover why Mattresses 365 is the go-to destination for your bedroom furnishing needs. Start your journey towards a restful night's sleep today, and find the ideal bed or mattress that will transform your sleep experience.
Kontaktoplysninger
Unit 5 and, 6 Vanguard Ct, Stockton-on-Tees , TS18 3TR, Stockton-on-Tees, Storbritannien
- 01642 686365
- sales@mattresses365.co.uk
- mattresses365.co.uk
4,6
Fremragende
130 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Arrived really quick
Arrived really quick, no issues. Great price on a really decent mattress.
3. november 2023
Besvarelse fra Mattresses 365
We're thrilled to hear that your mattress arrived promptly! We take pride in offering competitive prices without compromising on quality. If you have any further questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your support and hope you enjoy your new mattress!
Thanks,
Kiran @ Mattresses365
I would not use or recommend your company…
I purchased a mattress and base from you and later found I had been dealing with Linthorpe Beds part of your group, items damaged hard to get any resolve, premium base poor quality one drawer had fallen apart
9. oktober 2023
Besvarelse fra Mattresses 365
Hi Gerald,
Thanks for your review, we take all reviews good and bad seriously and we do appreciate customer's feedback. I am sorry to hear of the damaged base and the quality issues. Also sorry to hear you found it hard to resolve the issue. You are right, we are proud to be associated with Linthorpe Beds, a proud North Eastern bed company who have been around for 33 years. If you'd wish to discuss the issues further please don't hesitate to contact us on 01642 686365 were a member of the customer service team will be more than happy to assist.
Many Thanks,
Dean @ Mattresses 365
Mattress so comfortable sleep well
Quick delivery, came on time .packed well,helpful delivery driver
15. oktober 2023
Besvarelse fra Mattresses 365
Thank you for taking the time to write this great review and award us 5 stars. That's very kind. Great to hear of your superb experience with us.
Many Thanks,
Dean @ Mattresses 365
Friendly Service
My questions were answered quickly, and helpfully.
The mattress was sent promptly, with friendly delivery.
Can't fault them.
20. oktober 2023
Besvarelse fra Mattresses 365
Thank you Kim. Appreciate you taking the time to award us 5 stars! Glad to hear of your great service with Mattresses 365. We hope to do business with you again in the future.
Many Thanks,
Dean @ Mattresses 365
Great service
Good communication, friendly and helpful advice and great service. Would happily use again.
23. september 2023
Besvarelse fra Mattresses 365
We greatly appreciate your feedback and are delighted to hear that you found our communication, friendly advice, and service to your satisfaction. We'd be thrilled to assist you again in the future!
Thank you,
Kiran @ Mattresses 365
The mattress was delivered perfectly…
The mattress was delivered perfectly within the timescale we were given and the manager was brilliant to work with and even delivered it.
16. september 2023
Besvarelse fra Mattresses 365
We're thrilled the mattress arrived on time, and that you had such a positive experience with our service. We look forward to being your go-to destination for all your bed and mattress needs in the future.
Thank you,
Kiran @ Mattresses 365
Great choice
Great choice, good prices and speedy delivery.
Very pleased with the mattress.
12. september 2023
Besvarelse fra Mattresses 365
Thank you for your positive review! We're thrilled you're pleased with the mattress and our quick delivery!
Thank you,
Kiran @ Mattresses 365
Besvarelse fra Mattresses 365
Thank you for your review! We're delighted that your delivery was on time and that our team could assist by placing the mattress upstairs. Your satisfaction is our priority, and we appreciate your support.
Thank you,
Kiran @ Mattresses 365
Given 2 delivery dates
Given 2 delivery dates, you did not attend on either, no response to emails , fobbed off on 2 calls promising delivery and 3 months later no headboard delivered even though you have had full payment for 3 months, worst customer service experience ever as order places mid July and Mid September still no delivery
15. juli 2023
Besvarelse fra Mattresses 365
We sincerely apologise for the delay in delivering your product and any inconvenience this may have caused you. We understand how frustrating it can be to wait for an extended period.
Upon reviewing your order, we noted that there was a 7-week delivery lead time specified when you selected the item. We aim to be transparent about delivery times during the ordering process, and we're sorry if this caused any confusion or frustration.
We also regret to hear that you did not receive a response from our customer service team during this time. This is not the level of service we aspire to provide, and we understand the importance of promptly addressing customer enquiries.
We hope that, despite the wait and the initial communication issue, you are now satisfied with your product. Your satisfaction is our top priority, and we are continuously working to improve our processes to ensure a smoother experience for our customers.
If you have any further questions or need assistance with anything related to your order or product, please don't hesitate to reach out to our Customer Service team.
Thank you,
Kiran @ Mattresses 365
I received the mattress quickly
I received the mattress quickly. The mattress is so comfortable. Thank you.
14. august 2023
Besvarelse fra Mattresses 365
Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you received your mattress promptly. We wish you many more nights of restful and comfortable sleep!
Kiran @ Mattresses 365
So far so good
So far so good. Delivery was quick and were kept updated on all delivery aspects. We have not unpacked as yet since we are awaiting the joiner to put together for us. Hopefully all items are intact. Assembled the bed now-all great👍
12. august 2023
Besvarelse fra Mattresses 365
Thank you Mrs Kaur for leaving this wonderful review! Glad the delivery process was seamless. I'm sure the bed will be perfect! If you have any issues or questions please feel free to get in touch.
Many Thanks,
Dean @ Mattresses 365
Very good service at good prices very…
Very good service at good prices very good quality
23. juli 2023
Besvarelse fra Mattresses 365
We greatly appreciate your positive feedback! Providing excellent service and high-quality products at competitive prices is our top priority. We're thrilled to know that you're satisfied with your experience. Thank you for choosing us, and if you ever need anything in the future, don't hesitate to reach out!
Kiran @ Mattresses 365
Great value for money
Great value for money, seamless ordering and delivered when advised
22. juli 2023
Besvarelse fra Mattresses 365
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our products to be great value for money. Providing our customers with quality products at affordable prices is one of our top priorities. Thank you for choosing us and we hope we can help again in the future!
Kiran @ Mattresses 365
Reliable service
Quick and easy service, came in a few days and exactly as expected. Highly recommend
22. juli 2023
Besvarelse fra Mattresses 365
Thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a great experience with our company. Our team takes pride in providing a quick and efficient service to ensure our customers' satisfaction. Once again, thank you for choosing us, and we look forward to serving you again soon!
Kiran @ Mattresses 365
No problem with the ordering.
No problem with the ordering.
I am unaware why my parcel takes such a long time to come. Not here until the 30th August.
It would have been helpful if an explanation was given to say why it takes so long.
18. juli 2023
Besvarelse fra Mattresses 365
Hi Jennifer, Thank you for your review. In terms of the delay it is visible on the website when ordering that this headboard has a backlog, stating the earliest available date for delivery. This is due to an external supplier issue with the manufacturer and is something out of our control unfortunately. Thanks for your patience, however, it is very much appreciated.
Many Thanks,
Dean @ Mattresses 365
Besvarelse fra Mattresses 365
Thank you for your positive review! We're thrilled to know you had a great experience with us!
Kiran @ Mattresses 365
Be careful when choosing delivery days
Be careful when choosing delivery days. I chose a Saturday and at the last minute at the online checkout the price jumped £45. I had to contact to have it removed and change the delivery day.
Service was fine otherwise a d delivery as per stated time/daye
14. juli 2023
Besvarelse fra Mattresses 365
Hi Stuart, Thanks for the review. I can clarify that the Saturday delivery charge is prompted at multiple stages when processing an order, I do apologise if this wasn't clear enough. Our web team will be looking into this to make it clearer going forward. Glad you managed to get this removed and had the date changed to suit.
Many Thanks,
Dean @ Mattresses 365
Besvarelse fra Mattresses 365
Hi Jackie! Amazing review, so glad you were pleased with our service. We look forward to your custom again.
Many Thanks,
Dean @ Mattresses 365
Nice bedframe
Nice bedframe, received within three days of ordering. Great customer service, had a small issue with the bed legs. This company ensured that the manufacturers were contacted immediately and the problem was resolved in no time. I would use this company again no problem.
8. juli 2023
Besvarelse fra Mattresses 365
Hi Sandra, we are absolutely thrilled to hear that you love your new bed frame and had a positive experience with our service! I am delighted that we managed to resolve the issue with the bed posts, quickly and efficiently.
Once again thank you for using Mattresses 365 and we appreciate your support!
Many thanks,
Kiran @ Mattresses 365
Besvarelse fra Mattresses 365
Thank you so much for taking the time to leave a positive review! We are delighted to hear that you had a great experience with our service and hope you enjoy your product!
Many thanks,
Kiran @ Mattresses 365
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