Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
2,6
5 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They didn't show up with the delivery. They are saying tomorrow and tomorrow and tomorrow but that tomorrow never comes. I'm waiting for a week now. They are NOT honest and professional
had a terrible experience with Matrix. They arranged for their vendor to deliver my sofa, and it arrived in an unacceptable condition. There was a strong, unpleasant damp smell, and mould was visible all over the cushions. This is completely unhygienic and shocking for a brand-new product.
I immediately tried contacting Matrix, but they have not responded to any of my messages. The vendor is also unreachable. It has now been two days, and I have done everything I possibly can to remove the smell — keeping the windows open constantly, turning on the heating to reduce moisture — but nothing has worked.
The damp, mouldy smell is so bad that it gave me a headache, and on the first night I couldn’t even sleep because it triggered an allergic reaction. This has been extremely stressful and disappointing.
I will never recommend this website to anyone. Very poor quality control and even worse customer service.
I was really skeptical about this company and unfortunately read the reviews after already ordering. However im happy with our 3 & 2 seater sofa and footstool so only thought it was fair to right a review. Yes I agree communication is absolutely shocking and delivery didn't come till 630 tonight despite telling me they would give me a time frame. As id read other reviews I parted with no money until id checked everything so I would advice people to do this. Im happy for the money ive paid
This company are frauds and big scammers. I purchased a customised sofa from them to which they agreed to design the sofa with my specific size dimensions, cushions, sofa style etc. They agreed to all of this and included it on the invoice and promised to deliver to my expectations. They also quoted as saying in order to customise the sofa it would cost an extra £50. When the sofa arrived, the driver refused to move the sofa into my residence unless I paid him cash first. This is all part of their scam. How was I supposed to check the packaged sofa at the back of the van and make a judgement if the sofa was correct. I found that the sofa was missing items and not built as described or agreed. I demanded the driver calls them up before I take the sofa in. The company admitted it was their manufacturing error and they would send all my extra items out seperately. That was a lie. I haven't heard anything back from them since. Their phone number goes to voicemail and they do not respond to emails at all.
Instead they sold me an old pre-built sofa (not fitting my dimensions) that is dirty with marks and they had this stored in their warehouse. They have now gone silent on me. Their communication is so poor and their english isn't great either. They don't respond to emails or have a phoneline you can call either, only a whatsapp number where they won't respond back to you.
I have taken legal action against them via small claims court. DO NOT PURCHASE ANYTHING FROM THEM. THEY DO NOT EVEN HAVE A REGISTERED ADDRESS UNDER THEIR CONTACT DETAILS ON THE COMPANY WEBSITE. SCAMMERS.
Would give zero if possible. DO NOT USE THEM. THEY ARE SCAMMERS.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
