We ordered matching colour dining chairs and bar stools. The products are exactly as described and getting compliments from family and friends. The delivery was quick, highly recommended company.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Always great quality. Have ordered here a couple of times for various items. Everything has always arrived with fantastic quality and this is matched by first class service. Questions are always... Se mere
A fantastic experience from start to finish. The website is easy to navigate, products are well photographed and the finished product looks exactly as it does online. We are over the moon with our n... Se mere
Ordered two sets of shelves from the same range at the beginning of September 2025. Shelving delivery quoted as 7 - 10 days at the time. Order was delivered in December, minus all the fittings to p... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
Brilliant workmanship & value
Ordered two tables, a bench and shelf, very impressed with the quality and workmanship. Customer service from Jade was first rate who dealt with queries promptly and efficiently, all items packaged brilliantly and came with the required amount of screws etc and bespoke sizes made without extra cost. After researching a good few companies I would 100% recommend Masterplank!!!!
Amazing personable customer care
I asked masterplank if they could add a pot rack to one of their beautiful shelves and they did their upmost to understand my request. They replied quickly and I felt valued, cannot ask for more in this world of mass production.
Defective product and poor customer service
I recently purchased four chairs from masterplank, and my experience with both the product and the company's customer service has been highly disappointing.
Firstly, upon delivery, one of the chairs was visibly stained. After raising this issue, I received a meager £20 refund as compensation, which hardly covered the inconvenience of receiving a damaged item.
To make matters worse, within just a few days of normal use, another chair developed a serious defect. The seating area detached, making the chair unsafe and unusable.
When I contacted masterplank’s customer service regarding this significant issue, I was met with an unhelpful response. Instead of offering a replacement or any meaningful solution, I was informed that I would have to bear the cost of returning the defective chair.
This level of customer service is unacceptable. As a paying customer, I expect quality products and reasonable support when issues arise.
Overall, my experience with Masterplank has been disappointing and frustrating. I would caution others against purchasing from them, as their products and customer service leave much to be desired
Beware
Beware. They don’t publish their low scoring reviews. Recently bought two radiator shelves in black and they were terrible quality when they came. They didn’t use a stain as advertised, it was more of a thickly applied gloss. They were stuck together when they were delivered and after prying them apart it left a sticky, bubbly residue all over them which I couldn’t wash off. There were scratches and dents all over them too.
So glad I found this company
So glad I found this company! Great service and the product I purchased was perfect and great quality. Will be purchasing more products once our renovation is completed.
Well done guys you deserve every success !
This is a company to patronise
This is a company to patronise. Imaginative designs, well made products, competitive prices, packaging & delivery excellent & after sales service unrivalled. Useful photos & engaging bios on their website. Well done!
Ordered a milking stool as a side…
Ordered a milking stool as a side table. Came within a day and was lovely. After a few bad online choices lately I am Very pleased with my purchase
Amazing service and product!
The service from masterplank was incredible, we ordered a rustic dining table set with a bench and it was beyond what we expected! The whole process was flawless and was delivered far sooner than expected! The dining table is perfect and I would recommend buying from this company any day!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








