I am addressing this directly to you " Head of Customer Services " Here again to try and prompt some engagement from M&D The extremely long & frustrating journey with Master & Dynamic custom... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I purchased a pair of M 75 headphones in 2023. The warranty has expired, and I had a significant problem charging the headphones. I am now informed that they do not do any service on headphones which... Se mere
I bought the sport ear buds. Dead on arrival. Master and Dynamic refused to honor the warranty because they say I bought them through a non authorized dealer. One of the top UK fashion and technology... Se mere
I'm sad. I love how M&D over-ears look, feel and sound: I have actually bought 3 pairs of over-ears (2 for presents) and one pair of Earbuds. But sadly in my experience over a few years, there... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Master & Dynamic builds beautifully designed, technically sophisticated premium audio tools for creative minds. Explore our headphones, earphones & more.
Kontaktoplysninger
PO Box 20118, 10001, New York, USA
- masterdynamic.com
1,7
Dårlig
47 anmeldelser
Har besvaret 7 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Disposable at a higher price
I am a 60 year old man who could splurge on myself in my golden years, within reason. High end product should not just stop working. You expect that type of experience on disposable product with disposable price. Master and Dynamic doesn't provide support for their broken product. What they do provide is for you to spend more money on their "high-end" product with 15 - 20% discount.
28. april 2021
Uopfordret anmeldelse
Besvarelse fra Master & Dynamic
Dear Inchee Khun Synchit,
I sincerely apologize for the disappointing experience with our product and support services. I completely understand your expectation that a premium product should provide lasting performance, especially as a meaningful purchase for yourself.
Our approach to handling broken products with discount offers rather than proper support does not align with the premium experience we should be providing.
Thank you for your candid feedback, which helps us identify important improvements in our support services.
Sincerely,
Nicole
Head of Customer Experience
Best customer support I've ever…
Best customer support I've ever received. Fast, courteous, and beyond what we could have expected. They really went out of their way to make us feel we were taken care of. Thanks for the help with my headphones!
25. marts 2021
Uopfordret anmeldelse
Besvarelse fra Master & Dynamic
Dear Mr Sante,
Thank you so much for your kind words about our customer support team! We're delighted to hear that your experience was fast, courteous, and exceeded your expectations.
Our team strives to provide this level of care to all our customers, and your positive feedback means a great deal to us.
If you need any further assistance with your headphones or have questions about other products, please don't hesitate to reach out to us at support@masterdynamic.com or through our support portal at https://support.masterdynamic.com/hc/en-us.
Thank you again for your support and for taking the time to share your experience.
Sincerely,
Nicole
Head of Customer Experience
Overpriced products and fake warranty
Overpriced products and no real warranty.
I purchased a pair in August 2020. In March 2021 the microphone stopped working.
Apparently this happens if used with Android or anything non Apple as their products was designed for Apple (says nowhere on the website!)
And they don't want to honour the 2 year warranty.
19. marts 2021
Uopfordret anmeldelse
Besvarelse fra Master & Dynamic
Dear IG,
I sincerely apologize for the issues with your microphone functionality and the subsequent warranty concerns. I also apologize for the delay in addressing this issue.
The compatibility issues with non-Apple devices should absolutely be clearly communicated on our website, and I understand your frustration with warranty policy.
Thank you for bringing these important product information and warranty concerns to our attention as this provides information on how to make future improvements.
Sincerely,
Nicole
Head of Customer Experience
When the product failed on me the first…
When the product failed on me the first time they sent a replacement, a few weeks after receiving my return. When it failed the second time and I requested a refund they stopped communicating and pushed another replacement for a different color. The batteries only last an hour max on the wireless earphones. What a scam. Avoid at all costs!
16. december 2020
Uopfordret anmeldelse
Besvarelse fra Master & Dynamic
Dear Konstantin,
I sincerely apologize for the issues you were experiencing with your product and the disappointing customer service response when you requested a refund.
These kinds of responses are not something that Master & Dynamic strive for with our high end products , so again , I do apologize .
Thank you for bringing these critical issues to our attention.
Sincerely,
Nicole
Head of Customer Experience
Second to none customer service.They…
Second to none customer service.They really put the customer above all else.Don't know how they do it but the fastest post sale customer support despite the increase in electronic traffic.
12. oktober 2020
Uopfordret anmeldelse
Besvarelse fra Master & Dynamic
Dear Hazel Fernandes,
Thank you so much for your wonderful feedback about our customer service! We're delighted to hear that we were able to provide you with rapid support despite increased demand, and that you feel we truly put customers first.
Your kind words mean a great deal to our team, and we're committed to maintaining this level of service. If you ever need assistance in the future, please don't hesitate to reach out to us at support@masterdynamic.com or through our support portal at https://support.masterdynamic.com/hc/en-us.
Thank you again for your support and for taking the time to share your positive experience.
Sincerely,
Nicole
Head of Customer Experience
When you buy a pair of headphones for about €400 you consider this an investment or something that you will replace-pay again in two years after very little use?
When you buy a pair of headphones for about €400 you consider this an investment or something that you will replace-pay again in two years after very little use?
The worst customer support I’ve ever experienced. You cannot be a premium brand without premium customer support. A serious defect appeared to my Alcantara MH30. (I used them only during my travel/flights = 10 hours total) and kept them in perfect condition in their pouch). It is a defect Master and Dynamic answered me they cannot repair! Only a month after the warranty end all they offered was a 25% discount to buy a new pair! This means 370 for my first pair + 300 for the new pair = 670 just to have headphones that are working properly and because Master and Dynamic cannot repair the defect
3. december 2019
Uopfordret anmeldelse
Besvarelse fra Master & Dynamic
Dear Spiros,
I sincerely apologize for the disappointing experience with your headphones and our subsequent customer support response. I also apologize for the long delay in addressing this issue.
You're absolutely right that a premium brand must provide premium customer support, and our handling of your situation did not reflect that standard.
The defect you experienced after such minimal use is concerning, and our offer of only a 25% discount after warranty expiration does not acknowledge the value of your initial investment or the expected longevity of premium headphones.
Thank you for your candid feedback, which helps us identify critical improvements needed in our product quality and support policies. If you would ever need to reach out again, please do so at support@masterdynamic.com or through our support portal at https://support.masterdynamic.com/hc/en-us.
Sincerely,
Nicole
Head of Customer Experience
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.