Really sorry to say that the whole experience was highly disappointing. The lady advising was highly incompetent and there was no stock of vaccines that we wanted. Vaccine prices are ridiculously expe... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travell... Se mere
Virksomheden har svaret
I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would ‘strongly recommend’ more than we really needed and that it would b... Se mere
Virksomheden har svaret
Arrived for appt at Priory medical centre and was advised where to go etc. The person conducting our review was, friendly, helpful, very knowledgeable not only discussing vaccine options but all thi... Se mere
Virksomheden har svaret
4,3
Fremragende
538 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Positive experience
Ms Khairulanwar was really knowledgeable, helpful, and kind. I would definitely recommend Masta in Horsforth to anyone looking to get travel vaccinations, especially if you are nervous about it.
2. marts 2026
Besvarelse fra Masta
Hi Rahul,
Thank you for your kind feedback. We’re really pleased to hear that you had such a positive and reassuring experience with our team.
We truly appreciate your recommendation and wish you all the best for your upcoming travels.
Best regards,
Lidia
MASTA
Because I asked for whooping cough jab…
Because I asked for whooping cough jab and when I arrived for my appointment it didn’t include whooping cough vaccine.
19. marts 2026
Besvarelse fra Masta
Hi Carolynn,
We’re very sorry to hear about your experience and understand how frustrating this must have been.
We are currently investigating the case with the pharmacy to understand what may have happened.
They’ve confirmed that everything is now sorted. Your vaccine has been ordered, and they will contact you as soon as it arrives to arrange your appointment. If you needed anything else please contact us on: enquiries@masta.org
Thank you for bringing this to our attention.
Kind regards,
Lidia
MASTA
Excellent service throughout
18. marts 2026
Besvarelse fra Masta
Hi James,
Thank you for your kind words!
We’re delighted to hear you had an excellent experience with us. We look forward to supporting you again in the future.
Kind regards,
Lidia
MASTA
I was given appointment of 26th march…
I was given appointment of 26th march and it was informed on 10th march but one of the vaccine was not available and I was asked to come next day
3. marts 2026
Besvarelse fra Masta
Hi Vinit,
Thank you for your feedback.
We’re sorry for the inconvenience caused on this occasion. While we always aim to ensure vaccine availability ahead of appointments, there are times when stock issues can arise unexpectedly. We appreciate your flexibility in returning the following day and apologise for any disruption this may have caused.
If there is anything further we can assist you with, please do not hesitate to get in touch on enquiries@masta.org.
Kind regards,
Lidia
MASTA
Pharmacist very unfamiliar with process
Nurse consultation very informative and useful. Pharmacist took a significant amount of time to complete consultation with various computer issues (>1.5 hours for 2 vaccinations) and tried to charge £1400 for the vaccines when the true bill was £264.
2. marts 2026
Besvarelse fra Masta
Hi Rebecca,
Thank you for your feedback.
We're really pleased to hear that you found the nurse consultation informative and useful.
We’re very sorry, however, for your experience during the vaccination appointment. The delay you encountered is certainly not the standard we aim to provide, and we understand how frustrating this must have been.
Please be assured that we take this kind of feedback seriously and will be reviewing this internally to ensure the pharmacy receives the support they need. If you would like to discuss this further, please do not hesitate to contact us at enquiries@masta.org.
Best regards,
Lidia
MASTA
Excellent service
Even though we were late to our appointment, we were treated well and were given excellent service with the inoculations required. Also given advice about Malaria tablets to take nearer the date of our vacation.
13. marts 2026
Besvarelse fra Masta
Hi Julie,
Thank you for your lovely review!
We’re glad we could still accommodate you and that you felt well looked after. It’s great to hear the guidance around your travel preparations was helpful too.
Wishing you a fantastic and healthy trip! ✈️
Lidia
MASTA
We visited the MASTA clinic in Steyning…
We visited the MASTA clinic in Steyning in preparation for my son’s school trip abroad. The booking process was easy and straightforward and the appointment went very well. We were clearly told what vaccinations were needed and a plan was made for each of them. I would and have already highly recommended them.
12. marts 2026
Besvarelse fra Masta
Hi Vicki,
Thank you for your wonderful review!
We’re so pleased everything ran smoothly from booking through to your appointment, and that you felt clear and confident about the plan put in place. It’s great to hear you’ve already recommended us, this really means a lot.
Wishing your son an amazing trip abroad!
Kind regards,
Lidia
MASTA
Professional travel vaccination advice
The lady I spoke to was extremely knowledgeable. I had had conflicting advice from other nursing/pharmacy staff but this lady was crystal clear and knew exactly what I needed.
11. marts 2026
Besvarelse fra Masta
Hi Anne,
Thank you so much for your kind feedback.
We’re so pleased we could give you the clarity you needed and help you feel confident in your next steps.
We really appreciate you sharing your experience with us!
Best regards,
Lidia
MASTA
Besvarelse fra Masta
Hi Lilian,
Thank you for your feedback!
We’re glad to hear you had a positive experience with our team’s communication. We really appreciate you taking the time to share this and hope to see you again soon!
Best regards,
Lidia
MASTA
Good service delivered by knowledgeable…
Good service delivered by knowledgeable and friendly staff .
25. februar 2026
Besvarelse fra Masta
Hi Jennifer,
Thank you for your kind review! We’re so pleased to hear you received good service from our knowledgeable and friendly team.
We really appreciate your feedback and hope to see you again soon!
Best regards,
Lidia
MASTA
Great Service and efficient in…
Great Service and efficient in conducting procedure. Highly recommended, would advise to friends and family. Thank you
7. marts 2026
Besvarelse fra Masta
Hi,
Thank you so much for your kind words!
We’re really pleased to hear you found the service efficient and would recommend us to others.
Hope to see you again soon!
Best regards,
Lidia
MASTA
Friendly and helpful advice before my…
Friendly and helpful advice before my travel to Thailand and Singapore.
20. februar 2026
Besvarelse fra Masta
Hi Georgia,
Thank you for your kind review! We’re so glad to hear you found the advice helpful ahead of your trip to Thailand and Singapore. Wishing you a fantastic and safe journey.
Don’t hesitate to get in touch if you need anything else!
Best regards,
Lidia
MASTA
Very efficient and polite
Every phone call I received they were polite and took the time to explain everything I needed to know.
5. marts 2026
Besvarelse fra Masta
Hi Joy,
Thank you for your kind feedback!
We’re so pleased to hear that our team were polite and took the time to explain everything clearly during your calls. Providing supportive and thorough guidance is very important to us.
Best regards,
Lidia
MASTA
Besvarelse fra Masta
Hi,
We’re really pleased to hear that you found the information provided helpful before your vaccination. Ensuring our patients feel informed and confident is very important to us.
Best regards,
Lidia
MASTA
The nurse was very accommodating and…
The nurse was very accommodating and explained everything well. The service was very quick and my blood test results came in 3 working days. I am very happy with Masta.
4. marts 2026
Besvarelse fra Masta
Hi,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found the nurse accommodating and the service both quick and informative. It’s great to know your results arrived promptly and that you had such a positive experience with MASTA.
Best regards,
Lidia
MASTA
Really helpful to talk to Masta Nurse…
Really helpful to talk to Masta Nurse on which vaccinations were necessary. She had experience of where were were visiting and was full of helpful advice. We have used MASTA before and I will definitely do so again.
3. marts 2026
Besvarelse fra Masta
Hi Joanne,
Thank you so much for your kind review!
We’re delighted to hear that you found your consultation helpful and that our nurse was able to provide tailored advice based on your travel plans. It’s great to know you’ve used MASTA before and continue to trust us with your travel health needs.
We look forward to supporting you again on your future trips!
Kind regards,
Lidia
MASTA
Besvarelse fra Masta
Hi!
Thank you for your feedback! We're delighted to hear that you had a pleasant experience and that everything ran smoothly during your visit. We appreciate you taking the time to share your review.
Kind regrads,
Lidia
MASTA
Easy to book an appointment
Easy to book an appointment; super professional and efficient consultation; friendly advisor; got vaccinated on the same day. Would recommend!
15. februar 2026
Besvarelse fra Masta
Hi Ilaria,
Thank you for your kind review!
We’re delighted to hear that you found the booking process easy and that your consultation was professional, efficient, and friendly.
We really appreciate your recommendation and look forward to supporting you again in the future!
Best regards,
Lidia
MASTA
Besvarelse fra Masta
Hi Rachele,
Thank you for your kind feedback.
We’re pleased to hear you found our team polite and professional. We appreciate you taking the time to share your experience.
Kind regards,
Lidia
MASTA
Put a few signs up
You really need to sort out how to find the place Couse there wasn't a single sign on the door into the place on the outside of the building. Hopefully the video they are making will help
25. februar 2026
Besvarelse fra Masta
Hi Kevin,
Thank you for your feedback. We’re sorry to hear that you had difficulty finding the clinic.
We’re aware of the issue and are currently working on improving our signage and doing everything we can to make it easier for our patients to locate us. Your feedback is very helpful and will support these improvements.
Best regards,
Lidia
MASTA
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