Received a soaking wet, sticky package with leaking products and sheet masks with holes in them. Masque Bar has refused to take responsibility because my order was paid for via gift card. Also got din... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Experience of the product was great and would like to buy this brand again —however the my ups to change the delivery option did not work for Canada thus I was a bit frantic wheh they said the deince... Se mere
The packaging of the salicylic serum I ordered came dirty... Also the product had thickened into a jelly-like goop inside the dropper- it's supposed to be a water-like texture (the rest of the serum i... Se mere
Very helpful customer service. I misclicked two products I wanted off the dollar menu and noticed it was not on my final order. I emailed CS and they fixed the issue for me immediately with no drama... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At MasqueBAR we pride ourselves in clean, sustainable skincare. As a responsible Korean beauty and skincare brand, our focus has always been to provide our customers with ingredients, formulations and skin treatments that are as close to nature as possible. Everyone’s skin is unique so we strongly advocate taking a gentle and personalized approach to your skincare routine. We offer face masks and serums to target your specific skin type. Whether you want to prevent breakouts, reduce fine lines and wrinkles or soothe irritation for sensitive skin - we have the right solution for you!
Kontaktoplysninger
7 St. Thomas Street, Suite 208, M5S 2B7, Toronto, Canada
- 416-485-7555
- info@masque.bar
- masque.bar
One of the items sent was incorrect
One of the items sent was incorrect. I contacted customer service through chat and I never received a response even though I was given an expectation that they would follow up through email.
Some packages were leaking
Some packages were leaking, one came sealed but without a lid. They had clearly been repurposed and were roughed up a bit. Some were dried up inside. Very disappointed, such a waste of my money.
Experience of the product was great but ups confusing
Experience of the product was great and would like to buy this brand again —however the my ups to change the delivery option did not work for Canada thus I was a bit frantic wheh they said the deincety date would be changed from Wed to Friday and my ups would not let me change the adress fo a ups pick up option until it came into Canada which was quite a few days later with a lot of ups people not giving me complete infurmatupn on
What to do. Please inform ips of this problem for Canadian customers. Thank you
Good price, grimey package
Products were good clearance price, but the products that were shipped were dusty, dirty, grimey.. which makes think twice about how they store these products and package them.
Love these masks
Love these masks. Use them alot. Husband does too. They make my skin shine and feel amazing. Only face masks I use now. Haven't tried it then you should. I have sensitive skin so this is amazing. Love them.
Didn’t receive anything
Hi, I give on star because I haven’t received my order, since three months ago. I purchased this international hoping to get in less time but I’m very disappointed I can’t see if my package is lost or not and I can’t take my money back, really mad of losing my money in this.
Flash Sale
During this sale, a lot of my items that I previously bought were on sale so I had to purchase them for a great steal! The order was placed almost immediately & I received it by the end of the week making it even better!
Shipping wrong item and cheaper item…
Shipping wrong item and cheaper item and not remedying the issue I have.
Abysmal customer service
Received a soaking wet, sticky package with leaking products and sheet masks with holes in them. Masque Bar has refused to take responsibility because my order was paid for via gift card. Also got dinged with $60 in customs fees, despite only paying $60 for the order to begin with. They claimed the package was worth $300usd, when every item was on clearance for $1 each. I will never support this brand ever again.
Charcoal Face wipes
My Granddaughter's fave facial wipes.
Turn around from the time of oder was acceptable.
Too bad shipping wasn't free in Canada :(
Great Company
My experience with the Masque BAR was amazing. I ordered several things after the holiday, and when I received my order there was a small mistake with it (one wrong item). They were great and refunded my entire purchase, which was more than enough to make up for the mistake. Great company in my experience.
Beware of shipping
Products are great but shipping is horrible. Because the products are shipped in a bubble envelope they get damage so easily. When damage it leaks everywhere. Try to contact the CS it when to the chatbot and goes nowhere. :(
Got what I ordered, but...
The packaging of the salicylic serum I ordered came dirty... Also the product had thickened into a jelly-like goop inside the dropper- it's supposed to be a water-like texture (the rest of the serum in the bottle was still thin thank goodness). However, the shipping was quick (ordered to Canada) and did not need to pay custom fees so that is nice.
snails pace shipping
I understand that i chose slow shipping at checkout, but this is just silly! i still don’t even have my package weeks later, and it’s a skincare product that my local stores have run out of. my skin is so unhappy :(
Love these products
I am a licensed esthetician and I use these products all the time and recommend them. I love the way the leave the skin feeling so smooth and soft great products.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








