Marston's Anmeldelser 344

Chalkhill Blue - Andover -

The food was excellent but such poor training on disabilities and allergies.

We booked nearly a week in advanced and requested a quieter table due to severe hearing issues. We also informed them of a dairy allergy. On arrival a reminded the host and he assured me that we were given the quietest table (they had not even tried!). On mentioning the allergy it was “I only have a gluten free menu but the information is on the website’. We were seated next to the bar and door to the kitchen which was open all the time. The table next to ours was a staff dumping ground for their drinks, bags and even a baby at one stage (though the parents then went into a back private area. During the evening we had ice buckets being filled, cocktails being mixed, coffee steam machines working, kitchen noise and finally the manager using the staff table counting out coins from the till tray and dropping them into a bowl of some sorts. I decided to check out other areas of the restaurant to see if we were seated in a quieter area, and two areas were certainly quiet with another the same levels of noise or a little less where we were sat. We were going to stay for another drink but when the lady started coin counting we paid and departed. I mentioned to our host who I paid at the bar and his comments were “I’m sorry I will pass this on”. Surely the manager could have come across and spoken to me. Yes pubs are not noise free but there are ways to help customers.

Disability training is required here and I will pass this on so that others can learn from this poor experience.

Overall the food was fantastic and service fast but staff could be a little more friendly. Wow the girl who served us just did not want to be at work.

Thanks though to the chef for fantastic food. His food was better than some 3 and 4 star hotels. A credit to Marston’s.

Just been to the sun inn pub on barnsley road doncaster. On arrival the pub smelled not clean at all all the light fittings had dust on them even the chairs were dusty and raggy. Even though the barmaid was quite pleasant the wait for the meal was more than 45 minutes. And when it came it was sub standard a few chips with half a tomato 2 frozen onion rings a drizzle of barbecue sauce. Not worth wait and over 11 pound for cheap pub food poorly presented. Will not be visiting again.
Thanks . Carl

Very sad! We love the place we go to and are not prepared to say where, because the staff are great. What we don't understand is the Brazilian anemic beef! It's disgusting. Please look at the animals online, grassfed!! Ha ha! Look at their welfare, it very poor and for me so sad. My father was a farmer who's local butcher came out to choose specific animals for their quality, so I know what I'm talking about. My partner owned hotels, he also knows about beef.. Never ever eaten something like this. PROCUREMENT, you need to have a word with yourselves and please support BRITISH farmers. I'm sure people would be happy to spend more on BRITISH beef.

I've also just looked at your review process for answers to customers and I can't see ANYTHING!! Even more sad!

Had a lovely meal at greenstone Dereham this evening Danielle behind the bar was lovely will definitely returning

This was the Flying Shuttle in Haverhill. Generally the food and service was fine but just one vegan option on the dessert menu (crumble but with vegan ice cream instead of custard).
But they had no vegan ice cream, supplier issues we were told … so go to Tesco and buy some, it’s not rocket science 🙄

Kim in Guest Services at Marstons HQ in the Midlands deserves a huge thank you and well done for helping me get a refund from BOOking.com who were slow and unhelpful to the point of dishonesty. Will never use their platform again. Kim was professional and sympathetic and can do. A credit to herself and her employers.

We booked a table for 8 at Pen Y Bont Farm, Mold and were using a 40% voucher. When a another friend arrived she was refused service because our table would become 9. She had her own voucher, even offered to pay full price or sit at another table but was still refused service. She ended up leaving hungry and driving home alone. We are all pensioners and have been coming to Pen Y Bont for years as a group, we even have Christmas dinner for 15 booked with them but that will be our last visit. Totally unbelievable and disgraceful customer service that we found distressing and humiliating.

Fantastic service from Zak
Looked after my grandchildren no request to much 100%

We visited the Wighton in Torquay. We enjoyed a lovely meal. Chefs best ever pie. Extremely yummy. Staff very pleasant and helpful. Recommended. We will visit again!

Sam, the supervisor was helpful from the time we arrived. Booking in was easy, ordering drinks was quick, evening meal was good. All with a smile, very pleasant manner

We booked a table for 4 in the restaurant, when we arrived we were told that it was very busy, our table had clearly been put there as an extra, there wasn't room to get around it and it was too small for 4 people, we waited around 20 minutes before asking if we could get a drink, to be told that there were alot of orders and they were very busy. The usual managers were not there and the man that seemed to be in charge was borderline rude and stated that it was very busy and there wasn't anything he could do we would just have to wait and he kept telling us they were busy, clearly there wasn't enough staff and they couldn't cope with the amount of customers

Booked accessible room for my disabled mum only to find upon arrival the room was not accessible. We were informed a full refund would apply but this did not happen. Dispute giving the benefit of the doubt and calling the Chequers inn Lutterworth Leicestershire and leaving a messages with Marstons direct no one has returned to me nor processed a full refund as they promised. Avoid

Flying Childers, Melton Mobray.

Staff running about like idiots, even though it wasn’t that busy.
We ordered and paid for food through the App which went through ok. It was then a 50min wait until we saw any food, which wasn’t that hot, I think it had been sat on the hot plate for most of the 50min wait!
Staff not very attentive, leaving tables with old crockery, glasses on etc.
I don’t think we’ll call again and I wish I hadn’t given a tip on the app when paying for the food!

The pub itself is lovely and nicely laid out but what an awful experience we had
We visited on Monday 22nd September to Penny Hedge in Whitby whilst on holiday-apparently there was an offer on in food which we were not aware of
There was only 3staff on and they were run off their feet-it wasnt terribly busy either
We waited forever for food when we actually chose as they had nothing on the menu available-said they had run out
At one point the chef came out said he had dropped the last sirloin steak on floor and would a bacon chop suffice
There was one fish and chips left
No attention as staff too busy so we had to source our own cutlery
The only thing holding it all together was a lady called Carolyn who tried her best as bar maid -food-server-and generally trying to help everyone out-lovely lady
What an awful experience we had -stay away if your wise

Wellllll!! We arrived at the Kingsway pub/hotel in Derby, checked in and the staff member gave us the room key card but didn’t put the number on it…I popped it in my pocket and we left for the wedding event…
We were lucky that we left early and returned to the hotel just 20 minutes before the pub shut!
I say lucky…because the key card didn’t have our room number, luckily with the pub still open the issue was sorted!
Had the pub been shut…I would have found myself starting at room number 1 and working my way until finding a door that would open…or sleep in the car!
We went for breakfast and I ordered the full English…good lord…it was close if not the worst breakfast I’ve had and I paid neigh on £10!!
When complaining about the key card issue with the member of staff who checked us in…she laughed!!
This…is disgraceful behaviour from someone representing Marstons pubs!!
Disgraceful from an English member of staff!!
We shall never use Marstons pubs again!

Our dining experience at Marston’s Knot & Plough was very disappointing. It seemed to be tied up in an IT nightmare. Upon arrival, we were seated at a table in the fireplace, which was fortunate as it was not lit. The pub’s table arrangements were very overcrowded.

Upon being shown to the table, I noticed a promotional code on the till for a 10% discount on drinks. I inquired with the bar staff about the code, which was a 11-digit number. They informed me that it must be entered on the website where orders are placed and that a screenshot of the screen was required. The pub’s system is designed for mobile ordering, a practice I frequently use with other establishments such as Wetherspoon’s and Sizzling Pubs. However, I encountered an issue at Marston’s, a pub chain without an app and a website that lacked a mobile version.

After gaining access to the guest Wi-Fi, I provided extensive personal information including my address, email, telephone number and consent to marketing communications from the pub chain. I then scanned the table QR code, which directed me to the Marston’s website. This website requested the same information I had provided for the Wi-Fi connection. The only issue was that the website, despite displaying the largest screen Apple currently supplies, treated it as a computer and was difficult to navigate.

I approached the bar manager, who confirmed that the system was experiencing constant issues and had been reported to a local manager. However, she failed to take the order and include the discount. This lack of customer care resulted in us leaving without being served food or drinks.

Marston’s needs to address this issue by developing an app. Additionally, customers should not attempt to contact the Head Office as there is no option for direct communication clients.

Food very slow waited 90 min. Food quality very poor do not use this pub

The Kings Corner in Oakwood, Derbyshire has just been refurbished and looks fabulous. There is a Woodies playarea for the kids inside, a treat topping station for kids puddings. The Landlord, Phil, is the nicest and understanding person i have known for a long while. He is doing a fantastic job, along with the staff. Any problems the staff are very keen to rectify. Love this pub.

We frequently have a meal at the Honeystone, in Hunstanton, we have never had any complaints, good value food at a reasonable standard. Unfortunately the meal I had today wasn’t very good as I had to fish a long hair out of my mouth as I ate my chicken burger - ehhhhhhh. Gross.

I mentioned the foreign object to a member of staff who said that she would fetch a manager. She returned, without a manager, to say that I could have a free dessert. I said I didn’t want a dessert. She then left. So we left.

I would have liked an apology and I would have thought they might have said that they would remind kitchen staff about food hygiene…… but I was left a little annoyed that they couldn’t even apologise, very poor customer service.

We visited The Chetwynd Arms near Brocton - Staffordshire. The food was awful we had a starter, mains and drinks. The starters we ok but clearly out the freezer. One main was Gammon, this was sent back as it was cremated, even the supervisor stated it should not have been sent out, we didn’t bother with a replacement so had a refund. The other main was Hunters Chicken, it was over cooked but edible, we will not be back and will avoid all Marston for the foreseeable future, there is no excuse….don’t blame Covid or the wars in Ukraine or Gaza. A good point was the supervisor/manager who was very personable and professional. I love my food so was disappointed to have made the car journey!!!