Marks and Spencer Anmeldelser 

Made an order on the 3rd. status awaiting dispatch, same status a week on, customer support said it would be delivered today no sign of it, further contact with customer support asked me to go to a MandS store to try and collect it despite requesting delivery on my order. Wasted several days so far trying to resolve this.

Aftercare support for furniture has been terrible. My sofa has a broken leg, repaired by M&S twice and is broken again. I have spent far to long emailing for an acceptable resolution, even had compensation offered which was then withdrawn before I could accept it!! I have repeatedly asked to speak with a manager and none will return my call (email only to fob me off) . Such a shame when I have bought so much from M&S over the years.

Marks and Spencer is simply the best
Best for food and best for clothes.
No ones comes close to M&S for quality

I can't give 0 so it's 1 star. Shop in Newbridge changed me for shopping and pretend they didn't receive payment. I have been charged and never collected my good. My bank confirmed that payment went through. Comment is no needed.

Awaiting refund. Return accepted by M and S on 29th May. Have emailed twice re refund, no reply (14/6/24)

I've never had any issues ordering from M&S to Ireland. The stuff always arrives quickly and I tend to avail of free shipping over a certain amount. Recently I had multiple returns to do and it's genuinely hassle-free at any checkout. They have lots of things online (eg I had ordered a Panache tankini) which are not available in the actual shops so I do this a lot.

I bought the sausage rolls with mustard. They were inedible. Whoever made these must have fell over a 2 lb bag of salt and knocked it into the rolls. I don’t understand why these foods are not checked. If they are going to charge high prices sell better food.

I ordered an item online I had no problems with the ordering or delivery but what I have a problem with is being overcharged on exchange rate. The item cost £14 and I was charged €20 which was over €3 extra. I’m thinking of all the customers that have been overcharged probably on every item in the store. I will certainly be more aware of currency exchange rates in future.

Placed an order to be delivered to the Athlone branch. Picked the date on the calendar and was perfectly happy. On the order confirmation the date mentioned was not the same as the one I selected. Didn't worry because the date quoted would suit me.

An email arrived on the due date that I selected telling me my order will be delayed a couple of days. Still no problem. Today I received an email they no longer have what I want in stock and will not be getting any more in and they are refunding my money that they had for over 10 days.

It was a feeble response and it made it sound that I cancelled the order. This is a load of rubbish as they cancelled it. Never again will I spend money in M&S where I buy most of my food and clothes.

We found a security tag on a jacket we bought at the M&S Bluewater store. The poor initial response from Customer Services when trying to resolve the problem made me angry and upset. No attention had been given to the fact we can no longer drive due to health reasons. I gave them a one star review. However, I asked Customer Services to refer my message to their supervisor and I must say how impressed we are with the service we received from Jonathan. He liaised with our local store at Hempstead Valley and they sent Ben to us who removed the offending item and I now have a happy husband who can wear his jacket on Friday, at our granddaughter’s excellence awards.

I've always liked M&S , friendly staff in their stores and I find their website very easy to navigate. Recently I ordered two items, one top was incorrect. I posted them back together but was refunded only for one.

My issue is I can't find an email address or a contact number to ring about this issue. It's a maze of referrals, it's so frustrating and time consuming. Where do go for help????

Nobody available in store to speak to .. condescending attitude, bring a person to your app who’s voice you recognise ( for what reason when never required).
If you lose one hearing aid charged 2/3 of the total pair, daylight robbery x poor fitting of apparatus, even when mentioned at 2wk check… no wonder I lost the mentioned hearing aid..

I'm amazed at the negative reviews here because I've always had a great experience when ordering online to Ireland. Items always arrive in perfect condition and as advertised. Their children's clothes are really lovely and hard wearing. They have good deals on toiletries too. I've never used postal returns and have only returned items in the shops so can't comment on that.

M&S store employee made an 'instore online' order for me but when I went to collect she had ordered the incorrect item (confirmed by trainee staff member). Time sensitive purchase as I wanted to wear the joggers travelling next week. Luckily I opened the parcel while still in the store. I was shocked, annoyed and frustrated. The employee 'in training' was unable to process the refund and said 'sorry', His more experienced colleague processed the refund. There was no eye contact; no comment or apology: for me her attitude felt like 'I really couldn't give a hoot'. An offer to re-order was pointless when she confirmed it would not arrive in time for my trip. So my experience of customer service today, in Galway M&S, was non existent. As they say 'it's the manner not the matter'.

I would never have ordered furniture from M&S if I knew what a shockingly bad service they provide. Order made on November 8th, delivery date of 13th November given. I'm still waiting! Being given excuses by their customer service. Never again!

Hi ,My husband and I are very appreciative of the excellent customer service we received today from Linda in the menswear.Linda went above and beyond in helping us in our purchases. Her interest in her job was apparent. Linda went above and beyond to help us in choosing our purchases. She made sure every garment matched up and was the proper fit. We are extremely grateful to her for her help, friendliness and professionalism.Linda made our shopping experience in Marks and Spenser in Liffey Valley a shear joy. Thanks Linda for your wonderful customer service. It was much appreciated. Patrick and Mary Mooney.Maynooth

Advertised a loan rate of 6.6% but when application filed the rate changed to 10.3%.
The rate was still advertised at 6.6%.
Absolute con and false advertising.
Have reported the matter to the banking ombudsman.

A hostile shopping experience security called by antoinette because I complained, then called the manager Niamh called who told me if I didn’t like it to shop somewhere else. Mands used to the top for food and service they are now the worst by far. They seem to have lost track of how commerce works, but they are due to close down in Ireland so they probably don’t care

wish I culd give them 0 stars. I am so disappointed and angry. I sent my daughter-in-law flowers when she was ill last week. Cost £35. The scruffy bunch that turned up were almost dead nothing like the blooms I chose, I would have been embarrassed to give them away for free. Should have been 17 sterns of white roses and other beautiful flowers as advertised on their website. She got half a dozen wilted nondescript different coloured weeds. Marks and Spencer are an absolute disgrace. I've tried ringing their complaints department, but they don't answer. Can't find an email address to write to. Will NEVER buy anything from Marks and Spencer again.

Truly dreadful! I ordered my son’a Christmas Gluten Free food hamper on 2nd November for delivery yesterday, 23rd December but have now just received an email from Marks and Spencer to say it will arrive next working day I.e AFTER Christmas! As this a hamper for Christmas food for someone who is Gluten Intolerant, it will now be received far too late. Absolutely rubbish “SERVICE”(!!!) from Marks and Spencer so will never use again.