Marks & Spencer Anmeldelser 

Really disappointed they haven't got it together after their cyber attack! Went to the store in Maidstone Eclipse Park. Hardly anything in sizes 10-14! I wanted the Summer Beauty Bag and they had already sold out, why had they not got more stock in as you can't order this online! In fact why have they just not got more stock overall knowing Customers haven't been able to order online up to now! Even online they haven't marked stock as unavailable so you order and then told it's unavailable! Losing faith in the brand!

What happened to this brand? They now produce cheaper ill-fitting clothes and sell at more expensive prices, that's what happened. Clothes shrink after first wash, have absolutely no stretch in the material. I used to buy a lot from here, but I wont be coming back again. They will go the way a lot of companies do when they try this kind of thing, and I'll bet we'll see them decline over the years to come due to these poor decisions.

Wonderful service
I was in and out of store looking for a sandwich platter for a picnic. I was told to buy online but that process didn’t work so I tried one more time and asked in-store Andria and Adolina at the Wimbledon branch were so kind and helpful that I managed to pick up the platter this morning with great communication from them. Well done M&S for having such helpful staff.

MS Havant refused to refund my online clothes order from 2 weeks ago today. The system says I haven't collected the item because MS failed to protect their systems. Now they're refusing to hand back my £80. Don't trust them. The same could apply to shop purchases tomorrow. I had the clothes & the original delivery bag. This is an issue of their own making. Pissing off life long MS shoppers is a big mistake. F&F in tesco had some lovely cotton dresses today!

signed up for FREE tea deal only to find after I completed the questionnaire that it was free only after I had paid shipping. If I don't have it it 's not free.

Ordered the 100 daffodils bouquet for Mother's Day. They arrived ok. Although I wasn't impressed for what I had paid. I thought they would look better when they bloomed. Most of them didn't even open from buds but died on the bud. However I contacted Customer Services through chatbot and then live chat providing photos and was given a refund immediately. So great customer service

I always loved looking for clothes for the whole family and purchasing mostly M and S items.
Per Una always used to be that bit different with some beautiful boho clothing, Now this can be quite boring.
The children's clothes are not as many by M and S and they now use other companies to fill their online pages and the dresses look the same year after year. The school uniform has always been great so I will still buy this but c'mon M and S get your sparkle back.

Recently bought a pair of black sustainable jeans for £45 (the most I have ever paid for jeans. They looked very scruffy after washing. Took them back to Aylesbury branch and spoke to Manager. She was very unhelpful and asked if I had washed them separately and inside out. I answered no as I have always washed jeans with other washing and not singularly inside out. She was not interested then. I said they were no use looking like they did and she said give them to someone else which I would never do looking like they did. I then left them in store ! Realised now I should have sent them to Head Office for comments.!!!! Think the Manager's attitude was wrong. So if you like to look smart don't buy these
Jeans!!!!

Shocking low availability of mens clothes!
I have noticed that rarely do M&S stock wide men's shoes, men's "long" shirts, jackets and trousers in store. Online, the items are even rarer than hen's teeth as they are always out of stock. I found this at Christmas too. Generally, I find clothes are constantly out of stock and recently I have found collecting online goods ordered for in-store collection is taking longer and longer.
M&S need to get their act together. You're advertising on TV and on social media but that's useless if you have no stock!

I have been to M&S at Stanpark on many an occasion and always found the team helpful and polite, making the shopping experience pleasurable.

Ich warte seit zwei Monaten auf meine Rückerstattung! €195,00!!! Vergeblich. Paypal hilft nicht! Nie wieder bestelle ich bei Marks & Spencer. Und in Zukunft zahle ich lieber bei online Bestellungen bei anderen Sites mit Klarna!
Zwei Monate später habe ich doch die Erstattung bekommen abzüglich 8,90€ für den Rückversand erhalten, was ich eigentlich für fair halte.
Aber ich werde trotzdem nie wieder bei M&S bestellen. Auf diesen Stress möchte ich in Zukunft verzichten!

Had some queries about the policy and Daniel was extremely helpful. He even called back to confirm the information without being asked. Went further than I was expecting - a rarity nowadays.

I have shopped at M&S for more years than i can remember, but just recently i have noticed a sharp decline in the quality of the ready meals. Just last week after eating a toad in the hole and the next day a lasagne , my family asked in all seriousness " have you started shopping at ICELAND or ALDI because this meal does not taste or feel like M&S food at all". I had to admit that the sausage and the lasagne tasted poor quality and lacking in meat content . Very disappointing . I will have to consider alternatives if this cost cutting trend continues.

very rude staff in foodhall ,what has happened to this shop no one wants to help and if you ask for help it’s a total inconvenience for the staff terrible service will start using chesser store from now on

Ordered 2 x Chicken and Grain Soups (no roll included) - £6 each, a chicken salad sandwich - £5, 1 Americano and 1 herbal tea, total price £23.40! The young girl who served us was miserable and didn't smile once. When she brought the soup over, it was just half a bowl! The cafe was freezing cold and most people had to eat with their outside coats on. When we finished our soup, we went into the shop and saw that the soup actually cost £2.75 for a whole container, whereas we were charged £12 for two bowls! We understand that the price will be higher to cover the cost of the two minutes in the microwave and the staff pay but really - a profit of £9.75? We certainly won't bother again, if you're over 60, go to Asda where they will serve you a bowl of hot soup with bread or a roll and unlimited tea or coffee for £1!

After leaving hospital I visited M&S at Wolstanton to purchase a mastectomy strapless bra. My husband waited in the upstairs cafe. I knew where the fitting rooms were as I went last last summer and had excellent service and help. I was informed that you had to book for fitting and could I return at 4pm, I explained my husband was waiting and we had to be back for my disabled daughter who was out with her carer. I said I didn't know I had to book as I didn't last time but understood if they were busy. So, I picked up a bra and matching pants and a prosthetic, and went to try on. I was pleased and paid with a gift card, I mentioned about the mastectomy as I know it's cheaper the assistant asked me to go across the floor to a main till but she had one right next to her so I said I'd paid at her till last time. I know customers were coming to try clothes on but it was right there, she asked me to serve myself but I didn't know how to do the discount. Anyway, she served me then I remembered about the strapless one I needed. She asked me to see an assistant on lingerie but I couldn't find one, then the lady who was doing fittings found her. I asked her for strapless mastectomy bras and she said I could only get them online. So how would I know if it fitted? I asked. She said it was a problem and they might have them at bigger stores. I went back the fitting room to complain and was told they had 5 rows of them! She said she would show me after serving, eventually she showed me the bras, I picked one up and went to the main till as I'd been over an hour now. Once at the till, there was a queue, I mentioned it should have a discount and she said it wasn't a mastectomy bra! So I went back to the fitting room to be told I hadn't asked for a mastectomy one. But I'd just bought one mastectomy bra, I'd asked for a fitting for a mastectomy bra and paid at their till asking for the mastectomy discount. It is only a small space where the till is ,there was 4 assistants there serving, I'd explained to 3 of them. I can't believe the ineptitude, they weren't young girls and oblivious to the fact I'd been trying to sort out a strapless mastectomy bra for over an hour!! Exhausting! I had such good service last time but I'm afraid I won't be returning.

Recently received my Ocado order and this time,as I live alone , I ordered the M&S chicken dinner which cost £5 to put bluntly it's a disgrace, piece of chicken so small you might miss it, two very very small stuffing balls, three yes three tiny roast potatos, Yorkshire puddings looks horrible and a couple of spoonfuls of peas and carrots the entire meal is worth about £1.50. why are M&S allowing this to happen. Pretty disgusting.

I ordered a gift box containing Prossecco and chocolates as a gift when the package was delivered 22.11.24 it had tape around it stating it had been repacked.
The gift box was battered and torn so I contacted Marks & Spencers and reported the damage through their online chat service stating I had photos and would like a refund and replacement.
The customer service said they would arrange a courier collection but despite waiting since the original communication on 22.11.24 and chasing service@marks&spencers.com twice with a copy of the chat and photos I still havent received any further communication re the promised return document or refund or replacement.
I am very dissapointed with Marks customer service and am at a loss where to go to get this issue resolved.

If I could leave negative stars I would!
My dog is insured through M&S Pet Insurance - I thought M&S was a brand which can be trusted but alas they like most insurers are just out to milk as much money from you as they possibly can. He required dental treatment, covered (or so I thought) on their premium £10,000 a year policy. Unfortunately he also go ill after the procedure and needed overnight treatment which all in came to £2,500+. M&S refused the claim for treatment as according to them he hadn't had his teeth checked in the last 12 months! He is enrolled in a club at the vets which means he has a health check every 6 months which includes teeth but M&S don't want to know.

The "claim line" is completely unhelpful, you aren't allowed to speak to the "technical" team who actually make the decisions on the claims as they are not front facing. Which leads to a long drawn out extremely frustrating and stressful process of email exchanges with (I suspect) bots which are designed to discourage you from appealing the decision.

Has to be the worst customer service of any pet insurance I have had over the last 40 years, the bar is not high so this is quite some achievement.

Avoid this bunch of bandits at all costs

Avoid their travel insurance. We arrived at our hotel (all inclusive 5 star) over 24 hours late because of a flight cancellation and lost over £1000. M&S insurance, which cost us £160 for the holiday in the first place. Refunded us £100, (£25 per person) because our rescheduled flight was less than 24 hours later. It was actually 23 hours later and that flight was as well further delayed by 3 hours. So we arrived 26 hours later in the country and even if they recognised that, which they didn't, we would only have received an extra £100, which is no where near the loss incurred. I questioned this and got no response from them. I think the only time you'd get your money back is if you dropped down dead and then you wouldn't need the money, so many loopholes - what is the point in travel insurance?