En el primer pedido me llegaron tres pantalones de la misma talla y modelo, tienen tamaños totalmente distintos. 2 de ellos me estan bastante grandes. Como compensación me enviaron otros 3 que ya me q... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bei Marco Monti ein Poloshirt bestellt, Ware zeitnah erhalten. Die Qualität vom Stoff fühlt sich gut an, leider ist der Schnitt XL nicht passend. Ich habe dann über die Website die Rückgabe gegen G... Se mere
Virksomheden har svaret
I’m updating my past 2 star review. I received the product very late due to their claim that it was stuck in customs. I’m very happy with both products. Very comfortable and a good fit. I will definit... Se mere
Virksomheden har svaret
Ordered wednesday arrived friday. packaging was solid. pants are a bit stiff at first but loosen up nice after a wear.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We believe fashion is far more than just clothing—it’s a powerful form of self-expression. Our mission is to help you feel confident and authentic through sustainably crafted garments that celebrate creativity and conscious living. By choosing only premium materials and following ethical production practices, we ensure every piece is not just stylish but also responsibly made. Each item embodies a story of craftsmanship, care, and intention—allowing you to wear your values proudly. When you choose our collection, you choose fashion that aligns with your style.
Kontaktoplysninger
4,1
God
36 anmeldelser
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No refund for return
Jeans not as advertised. Very difficult return process. The company have still not processed the refund, although they received the return a month ago.
3. marts 2026
Trotz Rücksendung keine Rückbuchung
Bei Marco Monti ein Poloshirt bestellt, Ware zeitnah erhalten. Die Qualität vom Stoff fühlt sich gut an, leider ist der Schnitt XL nicht passend. Ich habe dann über die Website die Rückgabe gegen Gutschrift angefragt, dann ging das Drama an. Keine Reaktion auf meine Email, erst nach Reminder, Rücksendung auf eigene Kosten (20€ via internationalem DHL Paket nach CZ), trotz erfolgreicher Rücksendung keine Rückbuchung des Einkaufswert von 100€. Mehrmals Reminder, ich versuche nun den Betrag
Über Mastercard zurückzuholen.
Edit: die Rückbuchung ist prompt nach der Bewertung hier erfolgt. Jedoch nur 90€, warum 10€ einbehalten wurden, ist mir nicht erklärbar und auch nicht wert, weiter Zeit zu investieren.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Marco Monti
Thank you for your order with Marco Monti and for taking the time to share your feedback.
I'm truly sorry to hear that the XL polo shirt didn't fit you properly and that you experienced so many difficulties and delays with the return process. This is definitely not the level of service we aim to provide.
Unfortunately, your review doesn't include an order number, so I cannot locate your specific order right away. To resolve this quickly and personally for you, could you please reply with your order number (or the email address you used to place the order)?
We do not cover return shipping costs for size/fit issues (which is why the €20 DHL cost was on your side), but the refund of the purchase price should have been processed promptly after we received the item. The fact that this hasn't happened yet is clearly our mistake, and I apologize for the frustration this has caused.
As soon as I have your order number, I will check the status of the return and ensure the amount is refunded to your account immediately (within 1-2 working days at the latest). If you have already started a chargeback via Mastercard, please let me know so I can make sure everything is handled smoothly and avoid any unnecessary bank fees for you.
Thank you in advance for your quick reply. I will take personal care of this and make it right for you.
Courier to be paid
Jeans were too short, to give them back i had to pay the courier, never happened before. Adding, I paid 99 euros and i got back 90 euros, about 20 euros paid for the courier
20. februar 2026
Besvarelse fra Marco Monti
Thank you for your feedback—we're sorry the jeans didn't fit as expected and appreciate you letting us know.
As outlined in our Returns Policy, we provide free shipping on qualifying orders, but customers cover the return shipping costs for refunds under the 14-day withdrawal period. This allows us to keep our prices fair (in this case 33 euro per pair of jeans and free shipping to you...)
We value your input and hope to make things right.
Bom dia paguei o meu produto e ainda…
Bom dia paguei o meu produto e ainda não recebi nada até a data.disseram que não encontram a minha morada uma vergonha…..
Nunca mais neste site
2. februar 2026
Besvarelse fra Marco Monti
Bom dia! Thank you for reaching out and for your patience.
We are truly sorry to hear about the difficulties you've experienced with your order and completely understand your disappointment and frustration. We never want our customers to feel this way, and we appreciate you bringing this to our attention so we can address it.
We have once again escalated your case urgently to FedEx (the delivery partner handling your shipment) to investigate the status and push for a resolution as quickly as possible.
To provide some context: FedEx attempted delivery but informed us they were unable to locate your address as provided. We reached out to you three times via email to inform you of this issue and kindly asked if you could contact your local FedEx office directly or to provide correct mobile number so the courier can contact you. They are best positioned to assist with rerouting the package to an alternative address, a nearby pickup point, or providing further guidance on clarifying the location (as we do not have direct access to their drivers or local operations to make those arrangements ourselves).
We know this has been inconvenient, and we regret any role our process played in the delay. If you have already been in touch with FedEx or have additional details (such as a preferred pickup location or updated address information), please let us know right away so we can follow up on our end and support you further.
In the meantime, we are closely monitoring the escalation and will keep you updated as soon as we receive more information from FedEx. If you'd prefer, we can also explore options such as a refund or reshipment—please just let us know what would work best for you.
Thank you again for your understanding, and we sincerely hope to turn this around for you soon.
Very happy with my order!!
16. februar 2026
Besvarelse fra Marco Monti
Thank you Michael for your review. We are truly happy that you like our clothes <3
I’m updating my past 2 star review
I’m updating my past 2 star review. I received the product very late due to their claim that it was stuck in customs. I’m very happy with both products. Very comfortable and a good fit. I will definitely shop here again.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Marco Monti
Thank you Ali for your kind words. <3 <3 <3
You have to avoid this brand
You have to avoid this brand. They simply lie. If you receive the items you simply cannot return them and get refunded. And the quality is very far from what you see in the pictures!!
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra Marco Monti
Thank you for your feedback. We're sorry you had a negative experience, but we have no record of you as a customer. If this was meant for us, please email info@marcomonti.com with details so we can assist. We pride ourselves on fair treatment and quality—happy to help clarify!
Lo solucionaron
En el primer pedido me llegaron tres pantalones de la misma talla y modelo, tienen tamaños totalmente distintos. 2 de ellos me estan bastante grandes. Como compensación me enviaron otros 3 que ya me quedaron bien. No entiendo pq envian tallajes tan dispares.
12. februar 2026
Besvarelse fra Marco Monti
La ringraziamo per aver dedicato il tempo a lasciare la sua recensione. Ci dispiace davvero molto sapere che i tre pantaloni della stessa taglia e modello non hanno una vestibilità coerente. Comprendiamo perfettamente la sua delusione.
Come già le abbiamo comunicato ieri, siamo felici di sostituire i capi che non le vanno bene senza alcun costo aggiuntivo. Piccole variazioni di taglia possono purtroppo verificarsi a causa delle tolleranze di produzione in fabbrica, anche nello stesso modello, ma non è assolutamente l’esperienza che vogliamo offrirle.
Per organizzare la sostituzione in modo rapido, ci indichi esattamente quali due paia devono essere scambiati. Spediremo i nuovi pantaloni non appena riceveremo i jeans che non desidera di ritorno presso il nostro magazzino.
La sua soddisfazione è molto importante per noi e apprezziamo il suo feedback perché ci aiuta a migliorare continuamente. Speriamo di poter rimediare e di farle vivere un’esperienza positiva.
Ci faccia sapere come desidera procedere scrivendoci a info@marcomonti.com
------ENG:
Thank you for taking the time to leave your review. We are truly sorry to hear that the three pairs of jeans in the same size and model do not fit consistently. We completely understand your disappointment.
As we already told you yesterday, we are happy to replace the pairs that do not fit at no extra cost. Small size variations can unfortunately happen due to factory production tolerances, even with the same model, but this is not the experience we want you to have.
To arrange the replacement quickly let us know exactly which two pairs need to be exchanged. We will ship the new ones as soon as we receive the jeans you do not want back at our warehouse.
Your satisfaction is very important to us, and we appreciate your feedback because it helps us keep improving. We hope to turn this around and make things right for you.
Please let us know how you would like to proceed on info@marcomonti.com
Spedizione veloce e precisa
Spedizione veloce e precisa, ho acquistato i jeans skinny nero profondo, qualità ottima come da descrizione
11. februar 2026
Besvarelse fra Marco Monti
Grazie Riccardo per le tue gentili parole. Siamo davvero felici che i jeans ti siano piaciuti.
Besvarelse fra Marco Monti
Thank you James for your review ! We are trilled that you like Marcello set <3 <3
Clean look
Clean look. Wore the grey zip to the office and got asked where it's from twice. nice change from wearing hoodies all the time.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Marco Monti
Thank you for this lovely review. We are honoured that our clothing has earned a place among your favourites and that the silhouette and finish have delighted you. Every piece is designed with the modern connoisseur in mind, and your words affirm that vision beautifully.
Besvarelse fra Marco Monti
We are very happy to read such reviews Jean- Pierre <3
Ordered wednesday arrived friday
Ordered wednesday arrived friday. packaging was solid. pants are a bit stiff at first but loosen up nice after a wear.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Marco Monti
Your feedback is a true gift to our atelier. We are delighted the clothing aligns so perfectly with your refined sensibilities and daily elegance. It is an honour to serve customers who appreciate the finer details as much as we do.
Finally jeans that actually fit well
Finally jeans that actually fit well. way better than the zara stuff i usually buy. the stretch is just right.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Marco Monti
Thank you for this wonderful endorsement. We are thrilled to learn that the garment feels as special on you as it did in our studio. Your satisfaction is the ultimate measure of our success.
Besvarelse fra Marco Monti
Thanks a million for the glowing review! We're over the moon that you’re pleased with the quality and service. See you soon for more!
Fabric feels cold to the touch
Fabric feels cold to the touch, very high quality.
3. januar 2026
Uopfordret anmeldelse
Besvarelse fra Marco Monti
Thank you for the amazing 5 stars and thoughtful comments! We're glad everything was exactly what you were looking for. Your feedback inspires us every day.
The black is actually black
The black is actually black. Not that weird greyish black you get from Zara. It’s deep. Fit is a bit boxy but I like it.
21. januar 2026
Uopfordret anmeldelse
Meh shipping took 4 days instead of 2…
Meh shipping took 4 days instead of 2 but the product is amazing so i guess its worth the wait.
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra Marco Monti
Hi there! We truly appreciate your positive review and your support. It’s wonderful to hear the package arrived quicker and in great condition—thank you for being a valued customer!
The quarter zip is perfect for dates
The quarter zip is perfect for dates. My gf loves it. Fits athletic build really well, tight on arms but loose on stomach.
13. januar 2026
Uopfordret anmeldelse
Finally a polo collar that doesn't look…
Finally a polo collar that doesn't look like trash after washing it. Stands up perfect under my blazer. Fast shipping to Berlin took 2 days.
10. januar 2026
Uopfordret anmeldelse
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