Mandalascrubs Anmeldelser 

I am writing this because I recieved my pair of extra large scrubs Thant fit good the my second pair came 2 gays later in a size 4xl I am unable to find a phone number to return them for a refund please respond

Horrible customer service and no communication. I ordered 2 tops and 2 bottoms in August, I was then only sent 3/4 of my order. I assumed that meant something was on back order but there was no indication of this. Anyways, even though I measured myself and used their sizing chart it was too big so I had to initiate a return. I could only return 3/4 of course and they didn’t have that color a size down so I had to settle for something else. It’s October now and despite opening a claim I still have not received my missing item, a refund, or an explanation on why I never got it. I was told it’s “getting ready to ship now” about three weeks ago but wasn’t told why it took so long. Anyways, when I asked if they could please ship me the correct size and color so I don’t have to initiate a return I was told they cannot make any changes because “once the order is confirmed, it is quickly sent for processing.” Clearly that’s not true since I still haven’t gotten this item :/ At this point I’m going to ask to return everything for a full refund and not purchase from them in the future. The scrubs are fine I assume but I haven’t worn them yet in the event I have to return. Honestly Walmart scrubs lasted me 5 years as a vet tech and are cheaper so I’ll just go there again. It sucks because I’ve heard good things of Mandala but this has turned me off of them.

I purchased items online. Waited for over 2 weeks now. I emailed customer service and they got back to me days after. They said the items I purchased are out of stock. How stupid is it that their website is not updated and that I had to email them on why there is a delay. I would purchase scrubs somewhere else if I were you.

I purchased a pair of scrub pants that were clearly available for purchase on the website. After waiting an entire week without receiving any update about my order, I had to email customer service to ask what was going on. Only then was I told that the pants were actually sold out.

I expressed how frustrated I was with the situation and, after another week, I reached out again. At that point, I was willing to accept a different wide-leg style as a replacement simply to resolve the issue. Instead, they issued a refund and told me that it was an “automatic refund.”

That explanation is extremely frustrating because the refund happened two weeks after I placed my order and literally at the same time they emailed me telling me it had been processed. Calling it an “automatic refund” does not make sense in this situation.

To make matters worse, they offered to refund the shipping cost on a future order as “compensation” for all the inconvenience. Honestly, that is a joke and does absolutely nothing to resolve the problem. Why would I place another order with a brand after this experience?

What is even more concerning is that the exact same pants are STILL listed as available for purchase on their website.

Customers should not have to wait weeks, chase customer service, and only then discover that an item they purchased was never actually available.

I will never purchase from this brand again.

⚠️ Be careful before ordering. I would hate for someone else to go through the same experience I did.

Very disappointing customer service experience with Mandala Scrubs. I realized after placing and paying for my order that I needed to change the shipping address. I contacted them before the order had even shipped, yet they would not allow me to update the address. They also refused to cancel the order so I could simply reorder it with the correct address.

I genuinely don’t understand how a company can refuse both an address change AND a cancellation when an order hasn’t even shipped yet. Customers should have some reasonable way to correct a simple mistake before fulfillment. The whole experience was unnecessarily frustrating and has definitely made me reconsider ordering from Mandala again.

I ordered 5 pairs of scrub pants, 4 pairs arrived and were too big. When I contacted the company they said the last pair was on back order and would be send out within two weeks. I sent back the other 4 and the company only credited me $15.00 for a $220.00 return. I have emailed them multiple times about the missing pair of pants (that still have not been sent out), and the $205.00 difference they still owe me from the return. I have not heard back. Will be contacting my credit card company to dispute the charges.

Wrong styles sent, certain sizes out of stock for months at a time, customer service is awful. Took my money and didn’t tell me my entire order was on backorder and it never arrived. Still working on getting my money back.

Very bad experience. Missing orders and are making hard for me to get a refund. If you want to experience theft go ahead and buy from them.

This is a TRASH business based off taking money from unknowing consumers
Dont waste your time or money! No customer service base, no help or feedback and they will not refund you or modify a purchase. Make sure you know what you're paying for!

Unfortunately it was an incredible struggle to touch base with the team at Mandala Scrubs (no phone number) and they did not reply mannerly. I tried to sort out an overseas return however the only return they offered me I actually have to travel 7HOURS to the nearest location drop off. There was no compromise what so ever, even when u expressed the fuel costs and by the time I got to the drop off location I would have spent majority of my return just trying to get there, leaving me in pocket with only $38 off a nearly $200 order. This does not include stopping on the trip or accomodation needed for a 14 hour round trip which would actually leave me out of pocket. This is not good enough, I have tried to reason with them however I have gotten nowhere with Bach and forth emailing for over 2 weeks. There is nowhere displayed on the website that clearly communicates this is the case for worldwide exchanges.Extremely disappointed in their customer care, DO NOT RECOMMEND, an absolute waste of time and money.

Scam company.

While trying to check out on phone, the company just processed the order before I could even select or put in an address for the shipping. There was no ability to change anything, it just approved a random address that wasn't even on my apple pay.

Let alone when I got the receipt, they add a county and city Tax to that area. I simply called the City hall and see if they had taxes on order, they said they don't. So the company is pocketing the tax difference on top of the order. When I reached out to them, they claimed they couldn't cancel or change the address. When it wasn't even processed (it takes 1-4 days to process from my previous orders).

After purchasing scrubs, took 3 weeks to ship. Order did not contain all items. Customer service was unresponsive, had to reach out twice before getting a response after 9 days of waiting. Scrub sizing seemed inconsistent between colors. I was really bummed as this company was transparent with their pricing but the poor customer service and lag in shipping times was a deal breaker for me.

Dont waste your money, worst customer experience ever. over 6 weeks ago i ordered some scrubs, they havent arrived yet. Just pay more for figs, its not worth the hustle.

Horrible customer service. There is no phone number for customer service and don’t expect them to answer emails in a timely manner. Don’t waste your money

Absolutely disappointed in this company! I placed my first order and got twice the wrong size and after reaching out to them I waited for 2 weeks (because there is also no phone number that you can call) they just apologized and said there is nothing they can do (as far as compensation or discounts for shipping costs)I should just send the product back!
Very disappointing THE WORST CUSTOMER SERVICE!

Would rate Zero stars if I could. I tried exchanging 2 pairs for a different size. Weeks pass and I still hadn't received my correct size. I contacted Mandala numerous times via their website with no answer back. Apparently they respond back on their “fresh desk” website instead of email. They need to state that on their website that they use this platform to contact customers. After creating an account, they said they accidentally oversold my scrubs so they issued me a refund. This was not true because no refund was dispensed. Now Im filling a dispute with paypal for a refund back. 10 days after originally stating they refunded me, Mandala states they wont refund me until I cancel my dispute with Paypal.

Contacted the company at the beginning of June 2026 to make an exchange due to incorrect sizing of a scrubs top and jogger pants. I contacted them as soon as the items arrived because I wanted to get this exchange taken care of before the 30 day return policy ended. An email exchange with a rep by the name of Alfreda Mae M began and per their request, images of the two items were sent to insure that they had not been worn or washed and still had original tags on them. The rep said that an email with return/exchange information would be sent in a separate email. No email arrived so I started a followup comment via the Mandala website comments section with the order number and mentioning the return/exchange information I received from the rep. NOTHING RECEIVED from MANDALA SCRUBS. RADIO SILENCE. DO NOT GIVE THIS ONLINE BUSINESS ANY OF YOUR TIME OR HARD EARNED MONEY. Scrubs can be purchased locally or from a more reliable vendor. Lesson learned.

I made my order almost 2 weeks ago and i haven't recieved any kind of updates.
When i try to put my order on the search bar it says it's unvalid.
I have tried to reach costumer service, but it's impossible to reach them out.

This experience is so frustrating,

Literally weeks items have not shipped several messages sent zero response from them basically I’m just out almost a couple hundred on stuff I’ll never get that I truly needed at this point I have little hope the quality/fit would be even good with this bad of service! Oh but I have received 5 junk mails a day promoting their items

HORRIBLE HORRIBLE HORRIBLE Customer service. I placed an order since May 9th it’s May 25th and my package has gone missing from USPS tracking site. Attempted to contact customer service from Mandala which responded with “we shipped it on time ,contact usps”. I expressed that even on the tracking link mandala sent you can clearly see the package had been stationery in one area for a week. They are refusing to refund me. 3 weeks after nil scrubs and $245 USD LOST.