Makkahdreams Anmeldelser 21

TrustScore 4.5 ud af 5

4,4

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Masha'Allah the MakkahDreams team were fantastic, especially Bro. Aamir, always there to help and assist. Will most definitely use them again Insha'Allah. Very friendly staff in both Mecca & Ma... Se mere

Bedømt til 5 ud af 5 stjerner

I highly recommend Makkah Dreams to arrange your Umrah packages. Brother Nouman made the process very smooth with his patient and friendly approach. He took onboard our specific requirements and tailo... Se mere

Bedømt til 1 ud af 5 stjerner

The worse experience i had with Makkah Dreams. Makkah dreams is a company who does not abide by agreement. To lure in customers they make initial agreement and then after taking payment... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Makkah Dreams honestly everything from hotels to transfer were great, we had the best hotels right by the Haram both in Makkah and Medina. Brother Nauman who really looked out for us and ensured e... Se mere


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

21 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

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Bedømt til 5 ud af 5 stjerner

We had a very smooth experience with…

We had a very smooth experience with Makkah Dreams. Irfan Ameen was extremely helpful and professional throughout the process. He handled our e-waiver visa quickly and efficiently, making everything stress-free for us. His communication was clear, and he ensured everything was completed without any delays. Highly recommended — excellent 5-star service

17. februar 2026
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Bedømt til 5 ud af 5 stjerner

I recently traveled to Saudi Arabia for…

I recently traveled to Saudi Arabia for my Umrah, and I would like to sincerely thank Safa & Marwa Travels for arranging everything so smoothly. The entire journey was well organized, comfortable, and stress-free.

A special thanks to Irfan from Dream Makkah Agency. He supported me throughout the whole process, stayed in contact at all times, and helped me with every small detail. His guidance and quick responses gave me peace of mind during this spiritual journey.

Alhamdulillah, I returned from my Umrah feeling very happy and satisfied. I truly appreciate the excellent service and would highly recommend them to anyone planning their Umrah trip.

18. februar 2026
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Bedømt til 5 ud af 5 stjerner

Allhamdulilah we had a lovely…

Allhamdulilah we had a lovely experience from the beginning till the end of our umrah journey with my family.Mr.Muhammad Shaharyar has been very kind and updated us with every detail of the journey and keep us posted and I would highly recommend their service. Rezuan and family.

22. januar 2026
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Bedømt til 1 ud af 5 stjerner

Big disappointment / Worse Experience

The worse experience i had with Makkah Dreams. Makkah dreams is a company who does not abide by agreement. To lure in customers they make initial agreement and then after taking payment they change agreement making lame excuses. Why I say worse experience reasons appended below
1. I made agreement with Makkah dreams for Ummrah for 5 persons 11 months back and paid them £3500down payment.
2. The agreement made was for hotelTulip Inn Al Dar Rawafed in Meddinah with break fast and Hotel Pullman Zamzam with half board in Makkah.
3. Once the complete payment was sent both the hotels were dropped and new option was given of hotel Golden Tulip Al Shahkreen with break fast and hotel Double tree by Hilton in Makkah with breakfast refusing to give half board as per initial agreement.
4. I had no option to accept the hotels offered as complete payment was already transferred to Makkah Dreams and time was one of the constraint.
5. Once we reached hotel Golden Tulip Al Shahkreen the person at reception refused to accommodate us till 7 in morning saying that no payment has been received. I kept on calling Mr Nauman and made more then dozen of calls but he never responded. In morning after 7 am Makkah dreams driver brought money in cash and paid to hotel . The first night we paid to Makkah Dreams for hotel but we were given rooms after 7 am in morning.
6. Once we reached Makkah in hotel Double Tree by Hilton we were given two double beds room and in one room addition bed was arranged and was not tripple bed room , where as in my agreement it was one Double bedroom and one Tripple bed room. This is how we were deceived.
7. The irony was the person who made initial agreement never appeared after transfer of full payment and then suddenly Mr Nauman appeared for negotiating the agreement.
8. With my worse experience with Makkah dreams i will never recommend any one to go for any type of package. For further details any one can contact me on 07415 671422 through call or WhatsApp message as I don't want guests of Allah to be cheated .
9. I reserve my rights for legal course of action for not fulfilling the initial agreement by Makkah dreams.
Thanks
Syed Hasnain Haider

22. december 2025
Uopfordret anmeldelse
Makkahdreams-logo

Besvarelse fra Makkahdreams

Thank you for your detailed feedback. We regret that you feel dissatisfied; however, we would like to clarify the situation based on documented facts and correspondence.

Regarding your booking, your hotels were initially reserved as per the agreement. However, due to non-payment of the remaining balance within the agreed deadline, the original reservations at Tulip Inn Al Dar Rawafed and Pullman Zamzam Makkah were automatically cancelled by the suppliers in line with their payment policies.

Once full payment was received, we immediately informed you of the situation and offered you a full refund for the hotel portion. In addition, we provided alternative options within the same category. After several phone discussions and email correspondence — all saved with your written acknowledgement — you agreed to proceed with Golden Tulip Al Shakreen with breakfast and DoubleTree by Hilton Makkah Jabal Omar with breakfast. At no stage did we request any additional payment from you, and the refund option remained available to you before confirming the alternatives.

Concerning the Madinah check-in issue, the hotel booking was confirmed and paid through our vendor in advance. Unfortunately, upon your arrival, the hotel was unable to immediately trace the payment despite the reservation being valid. To avoid further inconvenience, we arranged for our transporter to make a direct payment at the hotel — meaning the hotel was paid twice to secure your check-in. We sincerely apologise for the delay you experienced. Please also note that standard hotel check-in time is typically 4:00 PM; your booking covered the previous night, and once the payment issue was resolved, the hotel allowed check-in at approximately 7:00 AM.

Regarding your stay in Makkah, we paid for a triple room. The hotel provided three beds in the room. If the configuration was arranged as two beds plus an additional bed rather than three fixed beds, that is an internal room arrangement decision by the hotel. Nevertheless, we raised this concern with the hotel management and also advised you to log a complaint directly at reception to ensure it was formally addressed. Room layout allocation remains the responsibility of the hotel once the booked room category is paid.

We take all feedback seriously and always aim to resolve matters transparently and professionally. All communication, acknowledgements, and approvals regarding changes are documented.

We remain open to discussing this further directly should you wish to do so.

Kind regards,
Makkah Dreams Management

Bedømt til 5 ud af 5 stjerner

Excellent Service!

I had a really good experience with Makkah Dreams. Nauman Asad was extremely helpful and made sure all my requirements were met. He checked on the progress of the booking even after I left for Umrah to ensure there were no problems. I would highly recommend Makkah Dreams!

13. december 2025
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Bedømt til 5 ud af 5 stjerner

Great service

Great service. Brother Nauman Asad kept me updated throughout the process and was always available to help whilst I was in Saudi if I needed him.

9. oktober 2025
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Bedømt til 5 ud af 5 stjerner

5 star package

5 star package! best experience I have ever had from top to bottom. Numan made this experience very smooth and efficient. from the start to the very end. Booking the tickets, experience of the hotels, the drivers, numan himself , everything was done perfectly. Will be using this company moving forward

14. november 2025
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Bedømt til 5 ud af 5 stjerner

I recommend everyone to use Makkah…

I recommend everyone to use Makkah Dream for smooth umrah journey. I had a great experience with this company. MR Numan was assisted me all the way from beginning to end with highly professional manner.Although i don’t know him personally but he was all the way there when I needed with immediate response.thanks once again for a great experience.

18. april 2025
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Bedømt til 5 ud af 5 stjerner

incredibly helpful

They were incredibly helpful and proactive. They were also flexible and accommodating to any changes we needed. It was great to have such a trustworthy and effective communicator.

26. april 2025
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Bedømt til 5 ud af 5 stjerner

Above and beyond!

For my first Umrah I decided to use this company as I was new to everything and really needed some top level guidance. I was speaking to brother Huzaifa from Makkah Dreams and he quickly understood my needs and requirements and tailor made a package suited specifically to me! Anything I did not understand was nicely explained to me and he made sure I knew what to expect through my stay. During my time abroad he checked up on me and made sure the hotels and transportation etc was all running to plan. Honestly it was absolutely above and beyond customer service and I highly recommend Makkah Dreams for anyone interested.

22. marts 2025
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Bedømt til 5 ud af 5 stjerner

I highly recommend Makkah Dreams to…

I highly recommend Makkah Dreams to arrange your Umrah packages. Brother Nouman made the process very smooth with his patient and friendly approach. He took onboard our specific requirements and tailored them to meet our needs. He remained in contact with us throughout the entire process from initial booking to the end of our journey. He maintained contact with us whilst we were abroad, ensuring hotel and transport services were provided adequately. My family and I wish your business every success and look forward to booking with you again in the near future.

10. februar 2025
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Bedømt til 5 ud af 5 stjerner

HUZAIFAH-BEST

HUZAIFAH at Makkahdreams was dealing with my query regarding a family umrah package. He was amazing, giving me so much information in regards to everything. I had too many questions but he was so so patient with me very friendly and very cooperative. He is very caring and considerate , at no point he pushed me for sales like some agents do . Thank you Huzaifah for the best experience ever. I will highly recommended your company and yourself. Thank you Huzaifah

24. februar 2025
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Bedømt til 5 ud af 5 stjerner

Makkah Dreams

Makkah Dreams honestly everything from hotels to transfer were great, we had the best hotels right by the Haram both in Makkah and Medina. Brother Nauman who really looked out for us and ensured everything was going smoothly for us and even checking up on us through the trip.

Would highly recommend for anyone who is looking for a Umrah package and wants gaurantee they will ensure that !

23. januar 2025
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Bedømt til 5 ud af 5 stjerner

Allahumma barik …

Allahumma barik from the grace off allah and the help from makkahdreams amir bhi the brother who put my package together made it happen to the flight hotel and the transfers to breakfast and the zayrath all went so smooth as am writing this text I have tears off joy me and the family had a blessed time I already have recommended my family and friends from the day I booked my ummrah my allah grand there business baraka and give makkadreams the best ability to always sent us and other to makkah n medina thank you brothers inshallah gona book my next ummrah for next year Salam

12. januar 2025
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Bedømt til 5 ud af 5 stjerner

Well planned and all went according to…

Well planned and all went according to plan. Excellent package offered beyond expectations. I have suggested Mecca dreams to my friends and family and will definitely choose them the next time I plan to go on Umrah. I feel obligated for the brilliant service offered.

7. januar 2025
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Bedømt til 5 ud af 5 stjerner

Makkah Dreams have delivered their…

Makkah Dreams have delivered their promise, hotel in Makkah and Madina were outstanding, close to Haram, nice breakfast. Their drivers in Makkah and Madina are quite friendly and accommodating. Only suggestion I can give is to improve communication and instructions for pick up from airport. I would defo recommend Makkah Dream to my friends and family.

20. januar 2025
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Bedømt til 5 ud af 5 stjerner

Masha'Allah absolutely amazing!

Masha'Allah absolutely amazing!

From the moment Aamir dealt with My enquiry to the flight back home. The service was and is the best we've ever experienced by a travel agent.

I was very specific with which hotels we wanted as we had our elderly parents with us. Aamir made sure to accommodate our needs throughout the stay. And we really appreciate it 🙏

Communication was excellent from start to finish. Transport was all included and made the whole experience that much more easier.

The contacts in makkah and madinah were very helpful and overall we felt like we were in safe hands. Alhamdulillah

Don't hesitate to book your Umrah Trip with Makkah Dreams, I promise you won't be dissapointed and they really do go above and beyond for their customers.

May Allah swt reward you all in abundance 🤲

12. december 2024
Uopfordret anmeldelse

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