Maker&Son  Anmeldelser 

A friend of mine was scammed by this company. They eventually repaid her, but only after I helped her issue a Winding-Up Petition and took matters to the eve of a Court hearing. The Petition was advertised in the London Gazette: court number CR-2026-002434. If you have been scammed then I suggest you report your experience to the Insolvency Service and hopefully they will close it down. If you are in any doubt that this company is a scam then search the page for Maker&Son Licences Ltd at Companies House and look at the following details: (1) the company has still not submitted its accounts for the year to June 2025 (2) the only director is Christian Warren and his address is listed as the Companies House default address, because he has not filed a valid contact address (3) the registered office in Fitzroy St is nothing more than an unmanned letterbox and is said to be on the fourth floor of a building that does not even have a fourth floor! The company does not have any genuine office, showroom or address. You should also google the involvement of Inc&co in running Maker&Son: Scott Dylan went to prison and three others have been banned from acting as company directors. Stay well away from these fraudsters.

Absolute con artists and scammers. DO NOT buy from them. Stole £6,000 from us and continually lied about the progress of our order, which never turned up. I can see they are resurfacing the business - I cannot urge you enough to spend your money elsewhere or you will end up without a sofa or thousands of pounds. All of the good reviews are fake - you can see from the way they use the same language and names.

The sofa is comfortable and looks great in the room. Delivery took a little longer than expected, but the final product was good.

Overall, I'd describe my experience as satisfactory. The furniture is attractive and comfortable, but I think the service and communication could be more consistent. For now, three stars feels appropriate.

The product itself has been good and met most of my expectations. I appreciated the quality and design, but there were a few areas of the customer service experience that could be improved.

This company lie and cheat continuously. They took our money a year ago and have made no effort to provide the covers that they promised in return. They have promised a refund multiple times but failed to process it. They will tell any lie that is convenient to avoid making good on their promises.

I ordered a sofa on the 8th of May and got a delivery date of the 26th June and then just never heard anything. I wasn’t given rushing to finish my floor it was such a stress and now I’m scared I will get no sofa and no money back. They reply once in a blue moon saying they will get me an update and then I never heard anything from them again. Save yourself the stress and look elsewhere for your sofa! The reviews here are so scary I really hope this doesn’t turn out to be me I see people having awaited a year. So scary cause they are so expensive! I thought I was paying for a premium service!

Still fighting to get our money back - over a year now. American Express are now dealing with it as a section 75 please please do not trust these reviews I hope Trustpilot will investigate them all
You will pay for something you will never receive

Waiting longer than expected wasn't ideal, but the extra couple of weeks didn't feel unreasonable considering the sofa was being made specifically for us. Our Marnie chaise has exceeded expectations with its supportive cushions, attractive detailing and solid construction. Communication was always helpful whenever we requested an update.

DO NOT GIVE SCAMMERS MONEY! Scam artists! Friend ordered her sofa from here. Not only did the sofa never turn up, the company withheld money and ignore all contact attempts. Their social media account restrict commenting or tagging, clearly to avoid all the scammed customers from calling them out. It’s a scam company and you will not receive anything you pay for. She had to go through bank to claim money as company are unreachable!!!

I think they have gone out of business again as they have stopped responding to me .. please don’t give them any money I am literally only waiting for a set of cushions for a chair that I’ve paid a deposit for then nothing they even said they wouldn’t charge me the balance for the cushions as they have taken so long I now realise this was a joke on me because they were never going to come anyway, I’ll be honest I’m the idiot because I gave them some money again, I’ve had emails from directors, accounts apologising etc etc all of them obviously know they are lying it’s actually unbelievable. Honestly I’ve lost my money I can not be bothered to chase any more - they win !

I ordered some fabric from Maker & Son at the end of January. To date, no fabric has been delivered. I have contacted them using the telephone number on their website and left several voicemails. Nobody from their store has returned my call. I have also sent multiple emails and completed their online web form. Nobody from their team has responded.

Scammers and thieves. This company owes me a product or my money back. Taking them to Small Claims Court. If you are in the same position, please do the same. These people need to be held accountable. Would rate -5 if I could, disgraceful company. They have recently changed their office address and have an outdated one on their webpage.

Maker&Son have taken thousands of £££’s from me in deposit, in return…no sofa, no phone calls, no emails once they had the cash. They have disappeared and taken my money with them. I think I have been scammed by a fake exterior. Do not trust this company!

Paid deposit for a chair in June to match sofa I had previously purchased .Was aware of issue with the fabric which was not going to be in stock for a while . Chased delivery date in September . No date given. Chased again and had email that was for a different customer . Have sent numerous emails but no reply since November . Have now asked for refund .

This is my second review of this company. I removed my original review at their request after they pleaded that the business had “changed hands” and assured me that the issues previously raised would not be repeated under new management.

What followed was months upon months of exhausting back-and-forth communication. At one point, the situation deteriorated to such an extent that American Express refunded my £17,000 payment in full due to non-delivery.
Despite this, I was contacted and assured, almost relentlessly, that my sofa would be delivered if I gave the company another chance. I was told the new director was genuinely trying to rebuild the business and put things right. Against my better judgment, and in good faith, I agreed to proceed.

Unlike many other customers, I did eventually receive a sofa. However, this is where any positives end. The seat cushions were filled with incorrect padding, resulting in a noticeably inferior feel and finish. This was not subjective opinion, the director explicitly admitted that the cushions were wrong and of significantly lower quality than what had been agreed.

Despite this clear acknowledgment, no meaningful action was taken to resolve the issue. Instead, I was met with repeated delays, empty promises, and blatant avoidance. After countless attempts to obtain a resolution, communication abruptly stopped altogether. I am now completely cut off, as appear to be many other customers who are also chasing unresolved orders, refunds, or remedial work.

The pattern here is deeply concerning: assurances are made to placate customers, responsibility is acknowledged in words only, and then communication ceases once payment has been secured or pressure subsides.

I cannot stress this strongly enough, do not, under any circumstances, purchase from this company. The financial risk, emotional stress, and sheer time wasted far outweigh any potential ‘luxury sofa’ benefit.

Absolute scam artists. After taking over £7000 of my money in May, and promising delivery five different times (where my sofa never materialised) the company is now completely ignoring my emails, voicemails, and any calls to mobiles are sent straight to vm. Now having to turn to legal assistance to get my money back. DO NOT GIVE THESE PEOPLE YOUR MONEY, you will not get your items and they will not refund you.

The only decent customer service I have had is when this company wanted my business. Since then nothing. Ordered placed in July for replacement covers and still nothing. If I didn’t know better I’d say the company has problems

We ordered a sofa from maker and son on September 15th 2025 in their sale which was advertised as a 1-2 week delivery time on their website. The initial service to take payment was really quick and professional and lured us into a false sense that we were getting the right treatment for the money we were spending. 2 weeks went by and we were told there was a delay in the warehouse and that they would be in contact the following week with a date. From there it ended up in me chasing them via email for an update and the response got less and less. Luckily I had a phone number from someone I spoke to initially and they again gave promises of an update which never really came from the customer care team. Fast forward to week 6, no update on delivery, and then we saw all the other comments on trustpilot and got severely concerned. Luckily we paid with Amex and so we’ve started a dispute and got our money back whilst they look into the matter. On doing this the contact we had text us saying we can have a refund due to going past the agreed delivery date which I confirmed we wanted to do over text and then again over email but no response has been given.

There clearly is something going on with this organisation and unfortunately I wouldn’t risk your money. We are so lucky we paid with Amex as originally they asked us to pay with bank transfer and we never would have got our money back.

UPDATED - my last review was removed. After the sofa arrived in a really poor quality for what you pay, we cancelled the order and the sofa was successfully returned for a full refund. Maker&Son then only refunded me for half the total amount paid for the sofa, after they agreed and were committed to, by email, issuing a full refund minus delivery costs for returning the sofa. My wife and I spoke to and emailed an employee, the managing director, and the accounts team of Maker&Son from August of 2024 to April of 2025, but after a string of different excuses delaying payment, from changing card processing provider, to managing cash flow issues, creating a non existent payment plan with dates, to “sending payment” and apparently refunding the wrong customer. It's now been over eight months since the sofa was returned with no refund and they have since creased contact with me, ignoring my emails for an update on payment. In their emails they talk about previous commitments not being met and the financial mismanagement of the past leading to broken promises and a loss of trust. Along with assurances that under the new ownership, resolving these outstanding matters is a top priority. And that they are committed to making this right and ensuring that every affected customer receives the refund they are owed. I can assure you that this is not the case and based on my experience I would AVOID THIS COMPANY AT ALL COSTS. It seems the new company is just as bad as the old one.