Make An Entrance Anmeldelser 311

We have used this company a number of times and been delighted with the quality of the product, the accuracy of the dimensions (essential when fitting a a recess in the floor) and the speed of delivery.
Just a bit irritated by the bombardment of e-mails from DHL advising on progress of delivery. All a bit unnecessary.

These are excellent mats, we ordered 4 of different sizes, all high quality. Furthermore the customer service from 'O' was really appreciated as he was particularly helpful & gave good advice.

However very frustrating, the contract you have with the courier is disappointing & dismal, the mats were collected on the Friday & sat in DHLs depot until Tuesday - 4 days wait... OK it was a Bank Holiday but Evri, Yodel, Amazon didn't stop delivering... needs addressing.

Furthermore the plastic packaging was torn & partially open, so very poor packing, - also the clown who packed them, 'tied' each one round with selotape, I now have 4 mats with lines of sticky residue from the tape & it's not easy to remove - which I shouldn't have to.

Summing up, great high quality mats, great customer service, extremely poor packaging & choice courier service...

We ordered a 30mm deep mat to fit a purpose made mat well. The well is the width of the door and tapers along one edge, so we sent a template in for the mat to be sized against. It fits perfectly and looks great.
There was an error during the processing, but when I contacted customer services they listened carefully to my request, provided a clear explanation of what to do next and resolved the issue speedily and with no fuss. An example plenty of other customer service teams could learn a lot from. Will definitely come back to MAE for our next order.

Very pleased with the classic door mats.
Traditional construction, good thick pile
Classy whipping (for the edges) and most importantly, no rubber backing so the whole mat ‘breathes’ (as indeed does the surface beneath).
I’m measuring up more doors

Really good quality doormat cut to size to fit a sunken recess. Will definitely be buying another one in the near future for another doorway once it is completed.

Quality well designed doormat.prompt efficient service. Fits perfectly in the door well too.

Very fast delivery and a great product. Will recommend and use again. Thank you.

Good quality product but the custom measurements didn’t come exactly to my specifications which was slightly annoying but not too bad.

I also had a bit of trouble getting a refund for my initial non-custom purchase but after emailing this was quickly sorted out.

Having said all that I would buy from here again and I would recommend to others.

Gorgeous door mat made from recycled bottles I think. We needed a mat which was thin enough for the inside of the front door to sit on top of carpet. Hoovers up beautifully and it’s washable too. Fast dispatch. I am delighted and would definitely recommend this company.

I received the wrong sized mats. I called the customer service team who arranged to resend the correct sized mat. I am still waiting! It took me a long time to get through to anyone which was back in January. I haven't hear anything since I spoke to customer service in January. I have given up.

Prompt service, good communication and when an issue arose, they sorted it quickly without a quibble.

The product is good - exactly what I wanted and it arrived promptly. I have used Make an Entrance before, and will do so again. The selection is very good and pricing very fair.

Great coir matting cut to size for me. Excellent product, price & service. Was my second mat from them as I was so happy with this first.

Easy to order, speedy service and a well made, and very smart, real doormat delivered to the front doorstep where it's going to live. Perfect! No hesitation in recommending

Large doormat which is a lovely fit for my porch. Good quality and delivery was spot on.

Easy website to navigate and get useful information prior to purchase, good value products and super quick delivery. Our new hallway coir mat looks gorgeous. Would definitely order again from Make An Entrance.

I needed a mat that was thin enough to fit under my door (double glazing was the stupidest idea ever!) but more importantly could be cut to the shape of my small hall to cover an area where I'm obliged to keep dirty wellies. These were leaving dirt on the tiled floor, now it's being left on the mat... which doesn't show the dirt nearly so much (for lazy folk like me!) and is washable anyway. Problem solved!

Prompt delivery. Excellent quality. Warmly recommend.

Lovely doormat. Just as described and cut to exact measurements ordered. Came very quickly. I'd come back here again for sure.

Called to make the order - super easy, helpful and speedy well packed delivery. You get what you pay for.