Make An Entrance Anmeldelser 311

We ordered a custom Matt at 995mm length but they sent the Matt at 950mm which is too short (not the size we ordered)

We reported this and they sent us another Matt, but this was once again too short at 950mm once again.

We reported it again and they said they will send us some small strips of Matt which we could sandwich into the gap to bodge it.

We did this, but the strips of Matt we got sent are a completely different colour to the main Matt.

As a result we paid £160 for a Matt that was completely different dimensions to what we ordered and an ugly strip which has gaps in and is a different colour to the main Matt.

We have had to remove the Matt since it doesn't fit and is a trip hazard and the company have done nothing more to resolve the problem.

Completely incompetent and borderline scam, they send you wrong size Matt twice and then expect you to bodge it with little offcuts when I've paid £160+ for a bespoke matt which should fit precisely in the first place.

Will place a chargeback since they did not send what we oddered and company seem completely uninterested in resolving the problem by giving us what we actually ordered

UPDATE JUNE 5:
they are not telling the truth in their response. When I initially placed the order, I sent a follow up email saying that I actually wanted it 995mm and not 950 which they acknowledged.

It arrived wrong and I even was asked to send them pics of the Matt alongside a tape measure. This was sent to them alongside my email noting that it must be 995mm. They saw the images and confirmed ,only to send it at 950mm again

They then sent us another entire replacement Matt, but it also comes at 950mm

After that they sent us some little strips of Matt which are a different colour to fill in the gap.

This is not acceptable as they confirmed it would be 995 in original email.

Since writing my review, they emailed me asking how to resolve the problem. I said that I want my Matt at 995mm as originally requested. Since then, I've had No response.

Do not buy from this company. I might as well have bought a Matt at the local market that "nearly fits". THEY CANNOT FOLLOW INSTRUCTIONS ABOUT DIMENSIONS.

If they don't send the right size Matt, I will be creating an SEO optimised blog post about their scam and include all email logs including the photos I sent them showing the tape measure alongside, to prove that ive paid in good faith for the Matt at a specific size, and they keep talking about the size put in the original order, and ignoring the fact they CONFIRMED my edited size, TWICE, AND SENT ME THE WRONG SIZE MATT, TWICE!

Had a problem with one of the coir mats from Make an Entrance and they replaced it free of charge. Excellent customer service - thanks.

Fast delivery and great quality. I will use them again!

Coir mat ordered and arrived well packed and fitted perfectly into the mat well at our front door. Really pleased with the product. Thanks Make and Entrance.

Excellent !! Emailed us to check size was correct , sent quickly and quality product ! Well recommend.

My new doormat looks great. I needed something bigger and squarer than the ones in the shops. I got 4 samples to help me decide on a colour and the cost of the samples was deducted from my order. Everythin on time and in excellent condition

made an order (5103607) and they sent it the wrong size and printed in mirror. They sent a replacement, also the wrong size.

I reported this and they offer to send me strips of coir to make up the difference and cut myself with a stanley knife. This is not what I expected, as I paid for a bespoke sized mat which should have fit exactly, not to be sent an incorrectly sized matt (twice) and then offered strips of coir to make up the difference.

the strips of coir were never sent to me (been waiting a month now) so hence the 1 star review. All I received from this shoddy company was incorrectly sized matts.

If you can't make things to measure, then dont advertise it as such or allow customers to specify dimensions if you are incapable of sending the matt at the requested dimensions.

Looks great, finishes off our room beautifully. Arrived in great time too. Really happy with this service.

Can’t fault either the products or the customer service. Very happy.

The latest of a few orders I've made and once again excellent choice, great quality products and an impressively quick delivery time. Altogether an outstanding customer experience and throughly recommended.

A brilliant & efficient service…
I put in an order online. The next day a member of staff politely contacted me to confirm payment & delivery details. Two made-to-measure mats arrived within a couple of days. Could not have been easier.

It was perfect to have a customized mat for my entrance. It looks great and has a softer look than the 'usual' brown choir mat. Very pleased.

Quick delivery and a good quality product

Great mat. I bought the one with the embroidered edge and is so lovely and thick. Looks fabulous outside m,y front door and was a reasonable price compared with other companies.

Great company offering a stella product of the highest quality. Customer service and staff outstanding. Recommend highly.

Product arrived very quickly and was exactly what was needed - high quality and fitted perfectly. The company rang me to check that the measurements I had entered online were correct, which I very much appreciated.

Easy ordering, prompt delivery, meets standard expected, cut to size well so fits our location,

What a lovely company, so helpful, with a wide range of products. Klaudia was always there to help with anything. They provided a selection of samples and our final choice of doormat for our apartment block was delivered super quick and excellent quality. Would recommend them to anyone.

Excellent service, very quick delivery and the mat is of very high quality

Extremely quick delivery. A lot of choice