Maison White ltd Anmeldelser 302

Received my order very quickly, everything was packed securely, I would recommend Maison White.

Swift dispatch and delivery of goods ordered.

Nice selection of items. Received promptly. Thank you

Great company - ordered Laura Ashley bedding twice by mistake - banking issue - company messaged straight away to see if I had in fact done two orders. They cancelled one straight away and avoided them wasting time sending them out and me returning so thank you very much

I had tried to buy this item locally but it was out of stock. It was suggested I try to buy online and I chose this company. It was ordered and delivered in three days. Very impressed with the service.

Brilliant customer service. Needed a parcel quickly and they delivered just that. I spoke with a very kind lovely person. Would highly recommend the company!

Delivered quickly and with great care as my item was fragile. Even had a refresher in the box. Thank you, will definitely buy from you again 🙏🏻

Super speedy service. Delightful item, packaged with care. Highly recommended, first class company. Many thanks 😊

Fantastic customer service. I recently moved but my item was being shipped to my old address. I contacted them, to which I had a prompt reply, with reassurance that my item would be delivered to my new address. Fast delivery and Fantastic item. Thank you.

Excellent biscuit tin and fast delivery - thank you.

Great products, lovely designs. My order came very quickly and was well packaged. Very pleased

Ordering was simple, with several delivery options available. Dispatch was incredibly fast—I received my item within 24 hours of placing the order. Communication throughout was excellent. Would definitely recommend Maison White. Thanks again!

Company is very good to work with they let you know when item is sent and tracking number.
I wasn't really happy with the quilt set I ordered £100 reduced to £65
The quality was ok the colours on the cover looked a bit washed out instead of being vibrant but I had guest coming so I kept it , it will do but I was disappointed with quality and color of quilt cover.

Good quick service. Can't fault speed of delivery.

First time i have used Maison White and i think they are superb! Products arrived really well packaged and promptly, had emails from Maison White and the courier throughout to keep me informed. Inside the package was a thank you card and some sweets for my little girl, the recipient of the gifts, and a catalogue of other products within the range 😍 Thank you Maison White i will definitely recommend you and use you again

I purchased what looked like a perfect Sarah Miller Palm Garden Stone bedding set for £65. It came with a sticker (as most do now) saying non returnable if opened. It seemed perfect - so I opened it. However, once it was open, we could see that the background colour of the pillows was not the same as the duvet cover and this made it not quite match. It was obviously from different print runs. It was subtle but very noticeable and not satisfactory for a luxury item. I explained the problem to Maison White and sent photos. They suggested it was because the duvet was a different colour to the pillows - but that was not the case and I had not even put it on the bed. So I put the duvet and pillows in the bedding set as instructed - but was still extremely disappointed in the different shades between the duvet cover and pillow cases. It was subtle - but noticeable and ruined it for me. They suggested I turned it over and used the green side - but it was the stone coloured side that I bought to go with my decor. I understand why customers are asked not to unpack duvet covers for hygeine reasons - but in this case - I couldn't have seen the problem until I opened the packet. I believe the item was sub standard and they should have returned it to Sarah Miller and refunded me. I shall not use it - so I have wasted my money. I am not sure how they get away with it under the distance selling regulations when it was below the standard I should expect for a luxury item.

Be super careful about their returns policy. You have 30 days to return but only if you email them within 14 days of delivery.

I emailed at 18 days as I hadn’t spotted that you needed to email within a certain timeframe, meaning the items would be returned in plenty of time but they refused.

No customer service so they’re clearly not looking for repeat custom.

The bed sheets I ordered where the cheapest I could find anywhere. Delivery was quick and straightforward, and I have no problems in recommending this company based on my experience.

Ordered curtain which were not suitable and was charged an extortionate amount to return them. Used the parcel return link on their website which quoted £6.00 to send via Royal Mail, a perfectly acceptable amount - Royal Mail current fees are £6.45 or £5.15 (if done online) for a medium sized parcel Tracked 48 up to 20KG - which was the method used via the link. The actual amount deducted by Maison White from my refund was £20 as my parcel was over 5KG???? Having spoken to them about this, they claim not to be profiteering! Not quite sure how they're getting away with it but they obviously are.
Be warned if you need to return anything to them, do your homework so you don't get ripped off like I have and be prepared to wait a while for your refund, they're not particularly quick, had to contact them to chase to see when I could expect it.

Edit: having read the response I’ve received and others who have found it necessary to give a negative review, it appears that this is a company that doesn’t take well to unfavourable customer feedback. The general tone of response is highly unprofessional, bordering on sarcastic and on occasion downright rude. Take a little time to read through the responses to their 1* reviews before you make a purchase just incase you need to make a return or have cause to complain. It’s a bit of an eye opener.
With regard to their postage fees, not everyone, myself included have a set of scales at home. I find it highly unlikely that Royal Mail would, as my response suggests, agree such a deal with a small individual company, in particular what appears to be a bad deal. Royal Mail’s published fees are the fees they charge, they certainly wouldn’t charge more for a lesser service.
The post office I dropped my parcel off at had no queries about the pre postage paid or the weight of the parcel as it was, as far as they were concerned, well within the 20kg weight limit for the Tracked 48 service. I would therefore welcome an explanation from Maison White as to where the additional fee I have been charged has gone; it’s certainly not to Royal Mail.

I placed an order for a dolls house for my daughter’s 4th birthday on the Maison White website, which cost £129.50. I received emails confirming my order had been processed and when my order had been despatched. My order should have been delivered today and when I spoke with Parcel Force they advised me that the sender had not sent my order. I then attempted to login into my account on the Maison White website and my account had been blocked by the website owner so I was unable to look at my order details. I tried to contact Maison White on two different contact numbers and neither calls were answered, I then emailed Maison White and received an extremely rude and unhelpful response.
I have now had to go through PayPal and claim a refund through their protection policy and have to reorder my daughter’s main birthday present on short notice for her birthday this week. I am ABSOLUTELY APPALLED with Maison White Ltd and their terrible service!