Can’t recommend Alex enough. Booking holidays for a large family is very daunting, but Alex has made it so easy and straight forward. Always available, super quick replies and answered all of my multi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This will be our second time using Magic Breaks and, yet again, they were fabulous. I spoke to Cheryl numerous times who patiently answered my questions and managed to find me a deal for WDW which bea... Se mere
Virksomheden har svaret
Corresponding with Cheryl was really easy, she was incredibly helpful and quick to reply. I am based in Australia and we don’t have a service like this access Disney deals that are only available in t... Se mere
Virksomheden har svaret
Just had a look on magic breaks to see if we could afford/logisticlly book a disney trip and got chatting to agent Amanda r !! Omg she was so friendly , helpful and amazing that I've only gone and blo... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.
MagicBreaks
Skrevet af virksomheden
- Dear Valued Customer,
- We're proud to deliver consistently great customer service. If you would like tp speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
- Thank you for choosing MagicBreaks.
Kontaktoplysninger
MagicBreaks, Fora, 60 London Wall, London, EC2M 5TQ, London, Storbritannien
- 0330 880 5001
- customercare@magicbreaks.co.uk
- magicbreaks.co.uk
4,6
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Superstar customer service.
Cheryl Smith was the best help, she was kind and so patient with me and all my questions and worries. Thank you again, I can’t wait to go to Disney!
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra MagicBreaks
Thank you for you're lovely feedback! Cheryl will be delighted to read this - we hope you have a magical time!
Besvarelse fra MagicBreaks
Thank you for your kind review!
Orlando booking
Very quick turnaround for responses. I saw on the email chain we had over 35 to and fros to get it organised and deposit paid.
Very accommodating to our family dynamic.
Only thing to improve would be that I tried rininging a couple times at the end but couldn't get through and was super quiet for the answer phone- I think
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra MagicBreaks
Thank you for your kind feedback- we're pleased to hear we could accommodate your family's needs. We do apologise for the difficulty you had trying to call us. Please also see below contact options for future reference:
General Opening Hours
Sales (New Bookings)
Telephone 0330 880 5001: Monday - Sunday (8am - 10pm)
Live Chat: Monday - Sunday (8am - 10pm)
Whatsapp: 02034724854
Email: bookings@magicbreaks.co.uk
Customer Care (Existing Bookings)
Telephone 0330 880 5006: Monday - Friday (9am - 6pm)
Live Chat: Monday - Sunday (9am - 6pm)
Whatsapp: 02034724854
Email: customercare@magicbreaks.co.uk
Cheryl was super quick and efficient…
Cheryl was super quick and efficient with everything regarding our booking for Disneyland. She was happy to do multiple quotes and change certain things such as flight times. Very quick response and supper happy with the service. Thanks Cheryl x
30. april 2026
Uopfordret anmeldelse
Besvarelse fra MagicBreaks
Thank you for your lovely feedback! Cheryl will be delighted to read this!
Returning customer cause they are…
Returning customer cause they are reliable and helpful. Thank you to Cheryl Smith for her assistance with our latest booking
27. april 2026
Uopfordret anmeldelse
Besvarelse fra MagicBreaks
Thank you for your great feedback and loyalty! Cheryl is a valuable member of the team.
Great service
I was booking a trip for one of the residents I care for, which can be abit complicated. Leah was a dream to chat to and deal with. She was so patient, understanding, knowledgeable and helpful. Nothing was too much for her and she really went above and beyond to help me. She has sorted the whole trip and gave me options along with her advice on these.
I couldn’t have got this booked without her! Amazing customer service thank you Leah.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra MagicBreaks
Thank you for your kind words! We're thrilled you're happy with Leah's service!
Flawless…
Just had a look on magic breaks to see if we could afford/logisticlly book a disney trip and got chatting to agent Amanda r !! Omg she was so friendly , helpful and amazing that I've only gone and bloomin booked!!!! Great price, great flight, superb customer service, roll on september , hello hickey mouse!!!! Eeeek
28. april 2026
Uopfordret anmeldelse
Besvarelse fra MagicBreaks
Thank you for your lovely feedback! Amanda will be delighted to read this - We hope you have a magical time!
Booking was simple but was very…
Booking was simple but was very disappointed after making booking that the offer that included free ferry crossing didn't apply to my booking, especially as I could of booked when it did.
25. april 2026
Besvarelse fra MagicBreaks
Thank you for your feedback. We're pleased you had a smooth booking experience. Promotions are subject to change and unfortunately do not apply to all bookings I am afraid.
Not helpful at all
After making a booking online i decided to call them with a query about the shuttle crossing. I was told that as I had made the booking online, I would need to email them instead. Not interested at all about giving any advice to what I'm sure would have been a quick yes or no answer to my question. Not helpful.
27. april 2026
Besvarelse fra MagicBreaks
We are sorry to read to hear about your experience. We will be happy to assist you with any query you have. You can email us with your booking reference to customercare@magicbreaks.co.uk or call us on 0330 880 5006
Besvarelse fra MagicBreaks
Thank you for your valuable feedback!
Cheryl Smith is an absolute pleasure to…
Cheryl Smith is an absolute pleasure to do business with. She guided us through everything and even dealt with 3 lots of enquires for 3 families. It was our first time and she supported us through the whole process. She is a credit to the company x
25. april 2026
Uopfordret anmeldelse
Besvarelse fra MagicBreaks
Thank you for your lovely feedback. Cheryl is a valued member of the team, she will be delighed to read this. We look forward to booking your next magical break!
Highly recommended
This will be our second time using Magic Breaks and, yet again, they were fabulous. I spoke to Cheryl numerous times who patiently answered my questions and managed to find me a deal for WDW which beat 6 other travel agents, including Disney themselves. If you haven’t tried Magic Breaks before then I would highly recommend them.
25. april 2026
Uopfordret anmeldelse
Besvarelse fra MagicBreaks
Thank you for your kind words and loyalty! Cheryl will be delighted to read this!
Great customer service!!
We have used Magic breaks for our Disney vacation multiple times & wouldn't consider booking any other way! They are always quick to respond to any questions & make it super easy to book & make amendments. Thank you for taking care of us!
12. april 2026
Uopfordret anmeldelse
Besvarelse fra MagicBreaks
Thank you so much for your kind words and loyalty! We're thrilled you're happy with our service!
Brilliant service from Alex
Brilliant service from Alex. Both on the phone and via email. She was very informative and patient when we were trying to decide on thd best time to go to disneyland paris. She answered questions swiftly and fully.
Can't wait to go now
16. april 2026
Uopfordret anmeldelse
Besvarelse fra MagicBreaks
Thank you for your kind words! We're delighted you're happy with Alex's service. We hope you have a magical time!
Really easy process thank you!
16. april 2026
Besvarelse fra MagicBreaks
Thank you for valuable feedback!
Besvarelse fra MagicBreaks
Thank you for your 5-star review!
It was a quick and user friendly way of…
It was a quick and user friendly way of booking a holiday.
15. april 2026
Besvarelse fra MagicBreaks
Thank you for your valuable feedback!
Cheryl was so helpful and was nice to…
Cheryl was so helpful and was nice to actually talk to a human and get booked up instead of a website
11. april 2026
Uopfordret anmeldelse
Besvarelse fra MagicBreaks
Thank you for your lovely feedback! Cheryl will be delighted to read this!
Sold tickets to a Disney break that…
Sold tickets to a Disney break that were only valid the day of our arrival in France, why would anyone be wanting tickets to start on the same date of the arrival? Details on tickets simply stated 6th which combined with what we had been told led us to belive the tickets were valid any day that week, effectively we lost our holiday, zero help and support from these people "we will email back in 48 hours" no one to phone nothing. Will re-purchase the tickets elsewhere and make a claim through the small claims court for refund on the tickets they sold us that could not be used. Avoid these people they don't care or help once they have your money!
8. april 2026
Uopfordret anmeldelse
Besvarelse fra MagicBreaks
Thank you for your feedback. We can see you made the booking online. The park tickets for your booking was selected with a specific date at the time of booking on our website. Many of our customers do select the arrival day, I'm afraid we are unable to remove this option. We also contacted the supplier and they confirmed they advised you tickets were expired at your requested date. I'm afraid despite our attempts Disney were unable to make any changes. We apologise for any misunderstanding I can confirm the tickets confirmed with the date selected.
This was so easy to use
This was so easy to do! I hate planning holidays but this made it so simple and straightforward
7. april 2026
Besvarelse fra MagicBreaks
Thank you for your kind words! We look forward to booking your next magical break!
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