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Maghribi is a UK based brand showcasing Premium Moroccan Attire ranging from Djellabas, Gandouras and Kaftans.
Storbritannien
3,3
18 anmeldelser
Har besvaret 40 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
This is how my order arrived. I spoke with one of your representatives who told me to wash it and the stain would come off. I followed the instructions and washed it, but the stain is still there. This order was quite expensive, and it is unacceptable for it to arrive in this condition.
Great customer service skills, they were able to resolve my concerns and frustration with the delivery provider even through it was not the maghribi’s fault and they went above and beyond to help me.
I will definitely be purchasing in the future.
Took a whole month to receive the order and only received the order because I messaged on Instagram, even then they did not respond to any messages not even the instagram message. i also emailed weeks before and it was ignored fully with no response. its probably just one person with a day job who doesn't prioritise their business or just cant be bothered! I see many reviews with similar experiences. The service is unacceptable so i would suggest you go elsewhere- I wouldn't be surprised if the good reviews are from the owners friends or the owner themselves! If i never chased up through instagram (emailed weeks before) I'd probs be still waiting i was going to do chargeback if i had no movement. I still had no response to my messages so awful service and I will not recommend this company. Need to improve the basics if they expect to survive as a business! Not good enough and borderline close to a scam!
After receiving a stained Kaftan I sent it back for an exchange. However after weeks of not receiving the thobe I enquired to which they said it had been sent out and they would email the tracking number. After that they completely disappeared. I messaged on Instagram and I can see my message has been read, but they chose not to reply. While I was a loyal customer and my first few orders were fine, the last two were complete disasters — it’s not worth gambling to see if they’ll give what you paid for or not so i’d advise against purchasing from them. Using the excuse that they’re a small team doesn’t cut it anymore, this is a continuous pattern. Ignoring someone is a decision.
Great quality and professional customer service 👌
I ordered Gandouras from Maghribi during Ramadan for Eid for my family and the thobes were amazing! The quality was very premium, not cheap. Will be buying from them again next year inshaAllah.
The quality of the Thobes are the best in the industry. Versatile clothing that can be worn in a casual setting and also for special days or events like Eid and weddings. Customer service is professional. Maghribi as a whole is faultless.
Great service from maghribi, quality on their thobes are like no other. Always very helpful & would highly recommend to anyone. Purchased several thobes from them & have always been back for more !
Besvarelse fra Maghribi
Thank you so much for your lovely review! It genuinely means a lot to us to have long-term customers like yourself who keep coming back — your loyalty and trust are something we truly value.
We’re so glad you’ve consistently been happy with the quality of our thobes and the service you’ve received. We’ll always do our best to keep delivering that same standard, in shā’ Allāh.
With sincere thanks,
The Maghribi Team
Maghribi thobes are top quality. I own four and they’ve outlasted every other brand I’ve tried, even after years of wear. The customer service is always spot on, and delivery is consistently on time. Highly recommend.
Besvarelse fra Maghribi
Thank you Imtiaz! We’re honoured to hear that your Maghribi thobes have stood the test of time and that you’ve had a positive experience with our service and delivery.
Your continued support truly means the world to our small team. We’re grateful to have you as part of the Maghribi family and look forward to serving you again soon, in shā’ Allāh!
Take care,
The Maghribi Team
The quality of the thobes for the prices are amazing!!! Bought morrocan thobes before and fabric always seems to ruin after a few washes but these are amazing quality! The sizing was perfect and the colours are just the best 🙌🙌🙌
Besvarelse fra Maghribi
Hamad! Thank you so much for your kind words! We’re so glad to hear you’re loving the quality, fit, and colours of our thobes — it truly means a lot to us.
As a small team, we put a lot of care into every piece, so knowing it’s truly different from other thobes really encourages us to keep going. We appreciate your support and look forward to serving you again soon, in shā’ Allāh!
Warm regards,
The Maghribi Team
Ordered 9th May, took almost a month for it to come and in that entire time I had absolutely ZERO updates on the process, shipping or if it has even been sent. Contacted the team via instagram and email, took weeks to respond, in the end they sent me the wrong size. They still take days or even over a week to respond, the customer service is awful. Last time I ordered something I didn't receive it so had to contact them. Turns out it wasn't in stock, so we had to contact them ourselves to let them know and they gave a refund. They didn't let anyone know of the issues. Till this day they still don't respond and my issue hasn't been resolved. I wouldn't recommend. They're gunna have issues again with their terrible service and organisation. It's honestly just a scam and these guys charge so much money. If you don't fix up your business will be devoid of barakah, buyers have rights, the responses they give when they do actually respond are far from sufficient as well. Don't buy from here, save your money and buy from elsewhere.
Besvarelse fra Maghribi
Asalaamu Alaykum Brother Raiyaan,
Thank you for taking the time to share your experience, and we're truly sorry for the frustration and inconvenience caused.
We understand how disappointing it must have been to wait that long without clear updates, and to then receive the wrong size. This is far from the standard we aim for, and we completely acknowledge that our communication and service fell short in this instance.
As a very small team working hard behind the scenes, we do sometimes face operational challenges, especially during busy periods - but that’s no excuse for poor communication, and we are actively working on improving this. That said, we’re glad that we were able to resolve the matter with you via Instagram and issue a full refund.
Please know that your feedback has been taken seriously. We’re committed to learning from it and doing better. We sincerely appreciate your patience and are grateful you gave us the opportunity to make things right.
Wishing you all the best,
The Maghribi Team
SCAMMERS! These liars will use muslim title to gain customers but when it comes to business they lie and wont send you full order then when u ask for refund they will ignore you! This is my 4th order from them and each time theres been an issue! I messaged them for 2 months and they ignored so i had to go through my credit card company to ask for my refund! Be careful brothers and dont give your money to these low life scammig liars from Maghribi.Co. I hope you guys go broke and Allah strips away all barakah from your business !
Besvarelse fra Maghribi
Asalaamu Alaykum brother,
We’re truly sorry for everything you experienced, especially after it being your fourth order. We completely understand your frustration and deeply regret the delays, lack of response, and the stress it caused. Unfortunately, with international orders there is sometimes a lot of difficulty which is out of our control.
As a small team, we sometimes fall short, but please know it’s never intentional — and we’re constantly working to improve. We're glad your refund has been processed, and we’re very sorry it took so long to resolve.
We kindly ask you not to make dua against us. We’re Muslims too, trying our best, and we genuinely hope to earn back trust through better service and sincerity moving forward.
Warm regards,
The Maghribi Team
These people are scammers! They'll say they've shipped the items, followed by an email saying we'll update the tracking number later. After sending them email over and over, they finally will say the courier agent couldn't ship to your location. And then they'll just stop communicating with you after.
Besvarelse fra Maghribi
Asalaamu Alaykum brother Salman,
We’re very sorry for the experience you had. While we stayed in contact, there were unexpected courier issues that caused delays — these have now been resolved.
We're glad your refund has been processed, and we appreciate your patience throughout. If you need anything further, feel free to reach out.
Warm regards,
The Maghribi Team
Bought from these brothers.
The quality of thobes is poor.
Tried to get a refund via email, insta etc within the refund period.
Said they would send a replacement.
Didnt.
It's been months and they have been airing me.
Customer service is atrocious/non existent.
It was all just a money grab.
Stay away.
Do not buy from them
I ordert from them at the 18th of March 2024 an amount of 190€ and got nothing send. I tried to contact them per email and per DM and they didn’t reply. So probably they are scammers
I ordered on the 31st of march. I didn't have eid clothes this last Eid. They also don't respond to emails and deleting comments on social media!
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