Ho recentemente avuto bisogno di assistenza per il mio ordine e sono rimasta profondamente colpita dalla reattività del team di Madmia. Non appena ho segnalato il problema, hanno risposto immediata... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Their refund policy is ILLEGAL in Australia, as they are not willing to refund the money unless the ORIGINAL packaging is kept. You can't even try on their socks if the original packaging & ties a... Se mere
A heartfelt thank you to for the wonderful socks and truly caring customer service. Even when my parcel went missing, your team did not leave me alone with the problem and helped resolve everythin... Se mere
I have been ordering from Madmia for several years now. I have always been more than satisfied and happy with every order. They are prompt, very responsive and have a website to answer all questions a... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to my wonderland where socks fantasies come true. Madmia socks are made with you in mind, empowering YOU to be who YOU are.
Kontaktoplysninger
2/2a Burrows Road, St Peters NSW, 2044, Sydney, Australien
- +61 410 804 085
- contact@madmia.com
- madmia.com
3,9
God
134 anmeldelser
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered two pair with a 60% discount
I ordered two pair with a 60% discount. The discount only applies to one pair. I inquired about the free pair which was advertised right after I placed my order. They DM me and ask which pair would I like for the free pair, I choose but never received them or an adjustment on the other pair of socks. I love the socks and think my grands would love them as well but the follow up and promises made are lacking
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Dora,
Thank you for taking the time to share your feedback, we’re truly sorry for the confusion and disappointment caused.
To clarify, the 30% discount applies to full-priced items only, which is why it was applied to one pair in your order. That said, we sincerely apologise for the mixed communication regarding the free pair that was discussed after your purchase.
We absolutely want to honour the promise made to you and make this right. Please contact our customer service team directly with your order details, and we’ll be more than happy to assist you further. Our email address is contact@madmia.com
Thank you for your support and for loving our socks, we truly appreciate it. 💜🦋🥰
Prodotti inviati diversi dal quelli…
Prodotti inviati diversi dal quelli ordinati.
Materiale sintetico pessimo, colori bruttissimi.
Sconsiglio l'acquisto dei prodotti
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Cliente,
We’re very sorry to hear about your experience and sincerely apologise for the disappointment caused.
We regret that the items received were different from those ordered — this is certainly not the standard we aim to provide. We also understand your concerns regarding the material and colours, and we appreciate you taking the time to share this feedback with us.
We would welcome the opportunity to look into this further and find a suitable resolution for you. Please contact us at contact@madmia.com with your order number and, if possible, photos of the items you received.
Thank you for bringing this to our attention. Your feedback is important to us and helps us improve. 🦋🥰🌈
AWFUL..avoid, cheaply made but expensive
AWFUL... first order came with wrong grinch socks so the original design was sent. Socks feel a little stiff. I will update after they have been worn and washed though. I then also ordered 4 wonderland dresses and the quality is SHOCKING. Temu quality at inflated prices and adverts that are misleading. The material is cheap, isn't full like the photos and just looks cheap and tacky. AVOID AVOID AVOID.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Kymberley,
We’re truly sorry to read about your experience and appreciate you taking the time to share your feedback.
We apologise for the initial error with your sock order and understand your disappointment regarding the feel and quality of the items. We’re also very sorry to hear that the Wonderland dresses did not meet your expectations. We understand how frustrating it can be when a product doesn’t align with how it appeared online, and we regret that this was your experience.
Your feedback regarding product quality is taken very seriously, and we have shared this with our product and marketing teams for review. This is not the experience we want our customers to have.
We would genuinely appreciate the opportunity to look into this further and see how we can assist. Please reach out to us at contact@madmia.com with your order details, and our customer care team will be happy to help.
Thank you again for your honest feedback — it helps us improve. 🥰🦄✨
I ordered on November 30
I ordered on November 30. It is now December 16, and my order still has not shipped. I have been contacted twice after I commented on a FB post and once via a reply to my message in messenger. Each time being told another “story”. First I was told it will process and ship no later than the 12. Then when I messaged, because it in fact did not ship they only created a label with usps, they said they would “reship” (never shipped the first time) and it would be sent overnight. Still nothing has shipped as of yesterday the 15th. The message yesterday they sent in response to my FB comment was “send me your order number and I will check into it”. I did a little digging and the socks I ordered are not even available at this point. This company is full of untruths just to cover themselves. No message back when I told them last night to just stop lying and send me a refund.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Danielle,
We’re very sorry for the delay and the inconsistent communication you experienced, this is not the standard of service we aim to provide.
We understand how frustrating this situation must have been, especially after receiving multiple conflicting updates. We sincerely apologise for the inconvenience and confusion caused.
Please contact us directly at contact@madmia.com with your order number so we can review your order and resolve this promptly.
Thank you for bringing this to our attention. 🌻🦄✨
A Christmas present no show.
Disappointed. Ordered on 6 December and no sign of my purchase nine days later. Two emails telling me to check back in two days and the order could be expedited and re-sent. No clue why it wasn’t expedited after the first email. Time to buy an alternative Christmas present. It’s really isn’t my job to manage the shipping on my purchase. Could not recommend.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Chris,
Thank you for sharing your experience, we understand how disappointing it must have been not to receive your order on time for the holidays.
We sincerely apologise for the delay and the lack of clear follow-through on expediting your order. This is not the experience we want our customers to have, and we completely understand your frustration.
We can see that your order has been fully refunded, and we hope this helps resolve the issue. Your feedback is very important to us and helps us improve. 🌟💕✨
Not one item I ordered was delivered
I ordered 3 pairs of adults socks as Christmas gifts in their buy 2 get 1 free sale. I'm based in the UK and waited two weeks for the delivery, only to open my package to find that not one of the items I had ordered was delivered. In the package, read a note that the items you ordered were out of stock, so we have sent you similar items. They are NOT similar, two item were kids socks, I'd order 3 adult sizes! I am I am extremely disappointed and dissatisfied. As a first time customer I unfortunately will not be a retuning customer. They've received got two star as their quality of their socks are good. But now I have to waist my time going through a complaints procedure to try and my money back. They shouldn't have accepted my order if the items were out of stock or they should have contacted me before processing my items to ask if I'd be happy with the alternative items to which I would have said no and received an immediate refund.
13. december 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Jay,
We’re very sorry that your first experience with us was so disappointing, especially with your order intended as Christmas gifts.
It’s clear that our handling of your order — sending alternatives without checking with you first — fell far short of the service we aim to provide. This is not the experience we want our customers to have, and we completely understand your dissatisfaction.
We sincerely apologise for the confusion and inconvenience caused. Your feedback is incredibly valuable to us and will be used to improve our processes so this doesn’t happen again.
If you would like to discuss this further or haven't had the issue resolved yet, please contact our customer service team at contact@madmia.com, we’d be happy to assist you.
Thank you for taking the time to share your thoughts — we truly appreciate it. 🌟
Wrong items ship
I ordered 3 pairs of socks. When I received my order confirmation, the items were not the ones I had selected. I immediately wrote to customer service to cancel or modify my order. Customer service took nearly 3 weeks to respond, and of course by then they told me it was too late. I asked if it was possible to make an exchange, and they said yes, but at my own expense. Very disappointed!!!
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Solange,
We’re very sorry to hear about your experience and completely understand how frustrating it must have been to receive the wrong items.
Please note that this was our busiest time of the year, and our team responded to your emails immediately to resolve your issue as best as possible. We’re glad we were able to send you the missing pair with shipping costs covered, as requested.
We sincerely apologise for any inconvenience caused. We truly appreciate your understanding and hope you are enjoying your socks. 🌈🦄🌻
As advertised
They were everything I had hoped they would be! You never know when you answer an online ad. And…timely shipping.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Kathy,
Thank you very much for your review. We sincerely appreciate you taking the time to share your experience with us. ❤️🌟🦄
Delivery is overdue
I did my order at 25th November and I was supposed to get the pack in 4 to 10 days. Today is 8 December and I don't know when it will be delivered. There's no information about delivery forecast.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Sandra,
We’re very sorry to hear that your order arrived late and completely understand how frustrating it must be to wait longer than expected.
Orders placed in late November were affected by the busy holiday period, which caused some delays in shipping. We truly apologise for any inconvenience this has caused.
We appreciate your patience and want to assure you that your feedback is helping us improve our communication and delivery processes. Thank you for bringing this to our attention. 💕✨🦋
I ordered socks
I ordered socks, it’s now over the quoted 8-10 shipping days. When I emailed I got sent the tracking link which gives no expected timeframe. And my questions go unanswered. It seems from the poor reviews this is a company to avoid. Shame…
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi lovely,
We’re truly sorry for the delay and understand how frustrating and disappointing it must be to wait for your order without clear tracking information.
This was an exceptionally busy period, which caused some delays. We sincerely apologise for the inconvenience and appreciate your feedback, which will help us improve our service in the future. ✨
Not impressed this company is a scam
As I’ve read reports about not receiving socks I won’t be ordering any !
Get your delivery right and I’ll buy some!
7. december 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Ms. Jones,
We’re very sorry to hear about your concerns and completely understand your frustration. We take feedback like this very seriously, and we sincerely apologise for any delays or issues with past orders.
Our team works hard to ensure every order is delivered correctly and on time, and we’re continually improving our processes to prevent issues. We truly hope you’ll give us the opportunity to provide a smooth experience in the future. ✨
Still have not received my order!
I placed an order on 11/23/25 and have yet to get my order. I have left 3 voice mails and sent 2 emails and noone has responded to me. I received an email that it was on the way but when i try to track the package, it says it is still awaiting sender to ship. Hopefully someone will respond to this request!!
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Sherry,
We’re very sorry to hear that your order didn't arrive on time and completely understand how frustrating this must be, especially after trying to reach us multiple times.
This was our busiest time of the year, which caused some delays in shipping, and we sincerely apologise for the confusion and lack of timely communication. Your feedback is extremely valuable and will help us improve our processes so this doesn’t happen again.
We hope you have now received your order and that everything arrived as expected. If there are any further issues to discuss, please don’t hesitate to reach out to us at contact@madmia.com.We truly appreciate your patience and understanding. 🌟
Unreliable and goods never arrived!
Unreliable - items never received!
I placed an order for Christmas gifts that I needed for an event. They emailed saying the items had been dispatched and I waited patiently. The order should have arrived but when I contacted they very causally replied that the order was lost in transit. It would have been good to have been informed.
I will not order again and do not recommend!
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Lilly Moon,
We’re truly sorry to hear about your experience and completely understand how upsetting this must have been, especially with your order meant as Christmas gifts.
Unfortunately, once parcels are in transit, we have no control over them, and it appears your order was lost along the way. We sincerely apologise for the inconvenience this caused. Your feedback is very important to us and will help us improve our processes in the future.
We really appreciate your patience and understanding. 🌟
Ordered socks and paid for Priority…
Ordered socks and paid for Priority Express which states next day delivery or 2 days guaranteed. Didn’t happen. I cannot even track the package to get an idea of its location. Still haven’t received the socks. Don’t worry though I guarantee it won’t happen again.
29. november 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi lovely, thank you for reaching out. We are so sorry to hear this has been your experience. We are here to help and ensure your order is received as quickly as possible. Please reach out to us with your order number so we can make this right. Contact@madmia.com
Thank you! 🦄✨💕
Commande madmia pour plus de 50e!
On ne parlera pas de la qualité ici qui est peut être bonne ou mauvaise tout bonnement prce qu'on ne sait pas.... Après 8 jours la commande à enfin été expédiée selon le mail reçu. Nous sommes en 2025... Le prix des chaussettes est plus que conséquent et ils n'arrivent pas à s'aligner sur les délais de livraison ni même à les respecter ! Une honte
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Theodora,
Thank you for your review and feedback. We are extremely sorry for the extended delay in dispatching your order. We have had an overwhelming amount of orders in the Christmas rush. Our orders from our European warehouse are usually shipped within 3 business days. There is a slightly longer delay at the moment due to the business of this period.
Your order is on its way to you and we look forward to hearing your feedback once they are received. We are sure you will be in love with the socks and your little ones will have the best time wearing them.
Thank you for purchasing from us and apologies again for the inconvenience the delay in dispatching has caused. 🦋🌈✨
I ordered 5 pairs of socks on August…
I ordered 5 pairs of socks on August 19th and still have not received them. I talked to someone 3 times and was told I should be receiving them . 3 months later and still nothing. Now no one will answer there phone and mailboxes are full . Probably from people complaining. Be careful who you order from !!!
19. august 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Grace,
Thank you for reaching out to us. We are so sorry to hear you still haven’t received your order. It was dispatched the following day after receiving it. You can see from this tracking link that it was making its way to you but unfortunately looks like it has been lost in transit.
USPS Tracking: 9400111899560698893042
We understand how frustrating this can be and apologise for this occurring. We can also see our US team members have been in communication with you about this. Our phone and mailbox are full because we are busy packing tens of thousands of orders for our customers, not because they are complaining. I have processed a full refund for you. Please allow 7 days for the funds to be available.
Please reach out if we can be of any further assistance. Thank you! 🦋✨🥰
Customer service dies not respond
Placed my First order and a couple hours later my my item decreased in price. They will not pick up their phones and not accepting messages. They also are not answering text Ms. I want a price adjustment on my order 368153. I’m a Tik Tok reviewer and This Is Not a Good beginning with This company. Company responded and explained the discrepancy. Thank you
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Madmia
Hi Zeida,
I am sorry to hear of your experience with our customer service team.
We have received 3 emails from you, one about becoming an Ambassador which we were soooo excited about! Then we saw your order and it made us even happier! I have spent some time investigating your order, you received a free pair of socks, free shipping and when we compared the prices, you have actually paid less than the current pricing for each style ordered.
We also responded to your email within 6 hours of it being sent to us.
Since we are an Australian company based in the US, the amount charged is in Australian dollars converted to US dollars which is the price you paid. Due to the currency fluctuations, the prices will vary slightly as the dollar conversion changes.
I hope this response helps ease your concerns. We are happy to continue assisting you via email. Thanks so much! 🥰🌈🦄
Great socks
Great socks! Super comfortable, soft, and well-made.
15. november 2025
Uopfordret anmeldelse
Great socks
Excellent! I love the products that I bought for my girl.
20. november 2025
Uopfordret anmeldelse
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