It was an amazing experience!! Albert was super helpful and I found a beautiful dress for my mother for my wedding! I Will be back for another dress soon!
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Se, hvad kunderne siger
I reached out asking if they had a specific dress that my daughter was obsessed with. They got back to me on their day off and went out of their way to help. I had contacted about 5 other stores and... Se mere
Virksomheden har svaret
I have been searching for a dress for myself for my daughter’s Sweet 15 with zero luck. That was until today. Today I was dress shopping with my youngest daughter and we walked into Madame Bridal. The... Se mere
Virksomheden har svaret
Received the wrong dress, would make me email them instead of dealing with it over the phone, had to pay to return it, never got refunded for the dress or the overnight shipping. Almost $600 down the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Kontaktoplysninger
Congress Avenue 801, 33426, Boynton Beach, USA
- madamebridal.com
4,1
God
523 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Exchange/Return Policy does not work for every situation
I have ordered from Madame Bridal every year for an event dress. This year the dress I tried on locally fit and the dress I ordered from them same dress and size did not fit. They will not take the dress back, They stated they can only do an exchange. I did not have time for the exchange process and I had to order the correct size. I now have a dress that fits and one that does not. I am now stuck with an extra dress that does not fit. I will buy locally from now on.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Madame Bridal
"Thank you for sharing your feedback. We take all concerns seriously; however, we are unable to locate a record of a multi-year purchase history or a recent order matching these details in our system. Because bridal and evening wear are high-specialty items, our designers maintain strict return policies to ensure every customer receives a brand-new, unworn gown. We always strive to provide clear sizing guidance and exchange options within those constraints. If you have an order number, please reach out to us directly so we can verify this account and assist you."
Great customer service when ordering my…
Great customer service when ordering my daughter’s prom dress. Fast shipping and the Jordani dress is exquisite. So happy with my experience.
12. marts 2026
Besvarelse fra Madame Bridal
"Great customer service... Fast shipping and the dress is exquisite!" 🌟🌟🌟🌟🌟
We love starting the week with feedback like this! Shipping out high-end styles like Jovani 44369 requires a touch of care and a lot of speed—and we love making it happen for our prom families.
Congratulations to the lucky prom-goer who will be wearing this gorgeous green gown!
Simon was so quick to assist in helping…
Simon was so quick to assist in helping to confirm the dress brand and size and quickly initiate the shipping from Florida to Pennsylvania! I’m so grateful for his helpful service.
9. marts 2026
Besvarelse fra Madame Bridal
"Thank you so much for the kind words! We are thrilled to hear that Simon was able to help you secure your Jovani dress so quickly. We know how important it is to get those details like brand and sizing just right before shipping. We hope you feel absolutely stunning in your Jovani black embroidered dress, and we can’t wait to help you again with your next special occasion!"
excellent quality and service
The delivery and the quality of the product were excellent.
28. november 2025
Besvarelse fra Madame Bridal
Hi Selin Ozyurt, thank you so much for your 5 star review of Madame Bridal. I hope you enjoy wearing your Jovani wedding reception dress. We look forward to seeing you again for another one of your special occasions. Come back to see us again for another Jovani wedding reception and evening dresses.
PESIMO SERVICIO DE ATENCION CLIENTES
Pésimo el servicio de saber fecha de entrega. He escrito ya dos días seguidos por la orden N° #1000003594 para el pedido #1000075119 y no hay respuesta.
4. marts 2026
Ordered 2 dresses worth over £2000 on…
Ordered 2 dresses worth over £2000 on the 12th January for my daughter’s wedding on the 19th February and to this date, 12th March, not received them. They have no idea how to make international shipments as the documents they sent for clearing in the UK were insufficient and the parcel has been returned to the US. I have emailed and called numerous times and can’t get anyone to talk to me. Absolutely disgusting service for a family business! I WOULD NOT order from them at any cost!
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Madame Bridal
Thank you for your feedback. According to our shipping records, your order was processed and shipped within the promised time frame after it was placed. Tracking shows that the package arrived at customs in Great Britain on January 21, 2026, and the shipping obligation on our end was fulfilled.
Our system also shows that notifications were sent regarding the shipment and its status. Unfortunately, the package was not collected after arriving in your country. We are always happy to help customers receive their orders, and we previously asked how you would like us to proceed so the order can still reach you.
Please contact us so we can work together to resolve this and ensure you receive your items.
Do Not Order From this Website!
Updating: costumer service is very difficult with Madame Bridal. They do not answer emails, will not answer the phone and refuse to help. They did however give me a Return Authorization number. So I immediately mailed the dress that did not fit back to them. Now they have the dress and my money but are not helping me with ordering an exchange dress. I am actually trying to give them more money, but they are not helpful. This is a rough process for Prom dresses for teenage girls.
3. marts 2026
Absolutely love the dress I received
Absolutely love the dress I received. It was exactly what we wanted. The shipping was extremely fast. Well package definitely will order again.
26. februar 2026
Besvarelse fra Madame Bridal
"Thank you so much for the 5-star review! We are delighted to hear that you absolutely love your new Jovani dress. At Madame Bridal, we specialize in providing authentic designer gowns with fast, secure shipping to ensure every order arrives in perfect condition. It’s wonderful to know the dress was exactly what you were looking for. We look forward to helping you find your next designer gown soon!"
Wow!
Wow. The dress is stunning. It looks even better in person. Our daughter hasn't tried it on yet, but it looks amazing.
24. februar 2026
Besvarelse fra Madame Bridal
Thank you so much for ordering the LaDivine black dress from Madame Bridal. We appreciate your five star review and look forward to assisting you with your other special occasion dresses.
Besvarelse fra Madame Bridal
Thank you so much.
Shipment arrived quicker than expected
Shipment arrived quicker than expected. Great quality!
23. februar 2026
Besvarelse fra Madame Bridal
Thank you so much for ordering La Divine mother of the bride dress from Madame Bridal and your 5 star review of our store in Boynton Beach Florida. As you know we ship dresses throughout the USA and look forward to assisting the mother of the bride and grooms with over three thousound designer mother's dresses.
The owners curated absolutely perfect…
The owners curated absolutely perfect dresses for my daughter based on her style preferences, and had them shipped directly to us immediately! They arrived just as promised, stunning in color and quality, with plenty of time for alterations. Thank you so much!!! We are repeat customers and will be back again for the next event!
20. februar 2026
Besvarelse fra Madame Bridal
Thank you so much for ordering La Divine red dresses from madame Bridal and we appreciate your five star review. We hope your event is filled with joy and wonderful memories.
Well exceeded my expectations
Well exceeded my expectations! Dress arrived sooner than expected (so appreciated) communication was consistent and the dress is absolutely stunning! Very highly recommend Madame Bridal!
20. februar 2026
Besvarelse fra Madame Bridal
Thank you so much for ordering the La Divine Amethyst evening dress from Madame Bridal in Boynton Beach, FL. We appreciate your 5 star review. As you know Madame Bridal online stores carry over thirty thousand special occasion dresses and we deliver them to any location within the USA and throughout the world.
Amazing customer service and took his…
Amazing customer service and took his time to work with us and all of our changes!
19. februar 2026
Besvarelse fra Madame Bridal
Thank you so much for your 5 star review of Madame Bridal. We hope the Amarra prom 2026 creates wonderful memories.
Very easy to order online
Very easy to order online. I was able to chat with Simon through the chat forum online and get my questions answered. The dress arrived quickly as promised.
19. februar 2026
Besvarelse fra Madame Bridal
Thank you so much for the 5-star review! We are thrilled to hear that ordering your Cameron Blake Mother of the Bride dress online was such a seamless experience. It’s great to know that Simon was able to provide the support you needed through our live chat to ensure all your questions were answered. We pride ourselves on fast shipping for formal wear, and we’re glad your gown arrived exactly when promised. We hope you feel stunning on the big day!
Came packaged nicely and looked just…
Came packaged nicely and looked just like the picture. I am overly satisfied. 10/10!!!
12. februar 2026
Besvarelse fra Madame Bridal
Hi Amari, we at Madame Bridal in Boynton Beach, Florida are delighted that you are satisfied with your J871 prom 2026 dress order.
We hope that your prom is a great experience and you make some sweet memories.
Love the dress
My dress came earlier than expected, it was so beautiful and fit me so well!
9. februar 2026
Besvarelse fra Madame Bridal
Hi Amari, we at Madame Bridal in Boynton Beach, Florida are delighted that you are satisfied with your J871 prom 2026 dress order.
We hope that your prom is a great experience and you make some sweet memories.
Dream prom dress
My daughter found her dream prom dress at a local boutique but her size was not available. I found the size she needed online at Madame Bridal. I was hesitant about the purchase commitment from an online store halfway across the country, but after a phone call to the store to verify sizing and shipping options we proceeded with the purchase. Her dress arrived in about a week; it is exactly the same quality as what she tried on at the boutique and it fits great. Overall we even saved money on shipping, alterations & tax!
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Madame Bridal
Thank you, Rebecca, for sharing your experience with us! We are so happy we could help your daughter find her dream Alyce Paris prom dress in the perfect size.
We understand that buying a prom dress online from across the country can feel like a big commitment. That is why we encourage phone consultations to verify sizing and shipping—we want every mother and daughter to feel 100% confident before clicking 'purchase.'
As an authorized retailer, we guarantee that every gown is the authentic, high-quality designer original you’d find in any high-end boutique. We are also thrilled to hear that the savings on tax and shipping made the experience even better for you!
We hope your daughter has a magical time at her prom. Thank you for choosing Madame Bridal!
Shipping was fast and we received the…
Shipping was fast and we received the dress in the expected amount of time. It is absolutely stunning.
26. januar 2026
Besvarelse fra Madame Bridal
Hi Jennifer VanHemm. Thank you so much for the wonderful feedback! We are thrilled to hear that your Sherri Hill 57147 arrived exactly when you needed it. We know how important rush shipping for prom dresses is, especially when preparing for a big event. This specific gown is one of our favorites—it truly is stunning on stage! We look forward to helping you find your next winning look soon.
The dress is very beautiful
The dress is very beautiful. It was on back order, they updated me if I still wanted it, I said yes and it came when they said it would.
23. januar 2026
Besvarelse fra Madame Bridal
Hi Rosa, We are absolutely beaming! There is nothing like the beauty of a Rachel Allan gown, and we are so happy you chose us for such a special purchase. Thank you for your patience during the backorder process—we’re so glad it arrived perfectly on time for you. You’re going to look stunning!
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