Bought software keys from them many times, always worked and orders are processed quickly.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Order process was easy. They always answered Whats App messages. One light was damaged by the courier but they are replacing it. Will recommend them to all my friends and family. Wish there was more b... Se mere
Macsell gave us a top class buying experience with the Sun brand 10.2KW hybrid solar charger we ordered on 23 September. It was delivered undamaged to Port Elizabeth on 3 October. The contents were... Se mere
Virksomheden har svaret
MacSell offers very good value for money on our Inverter/Battery combination. We are happy with the performance after installing. I did not understand initially that MacSell does not keep much stock a... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
MacSell We've got it All, We supply a wide range of Load Shedding Solution, Inverters, Portable Plug and Play inverters, Batteries and so much More! MacSell has been in the e-commerce business for more than 12 years with more than 35 000 sales on BoBShop (formerly know as BidorBuy).
Kontaktoplysninger
630 Craig Street, 0001, Pretoria, Sydafrika
- 079 027 6835
- Sales@macsell.store
- macsell.store
4,7
Fremragende
293 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered a bunch of lithium iron…
Ordered a bunch of lithium iron batteries, they were delivered in 2 days. Very chuffed
6. november 2023
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
The inverter fan is very loud and never…
The inverter fan is very loud and never stops running even when the battery is fully charged. The only time it’s quiet is when there is loadshedding. Seller stopped replying to my questions about how to correct the settings (if it’s even possible) and manufacturer does not reply to emails. All in all, terrible after sale service
13. november 2023
Besvarelse fra MacSell
Thank you for your feedback. As discussed in November, the size of the inverter is not design to be installed in an apartment but rather in a garage or a separate room as a 6.2 unit is generally used for large homes or businesses who run big loads. We do apologize in the slight delay in response due to the increase of call, email, WhatsApp volumes receive over black Friday. We are working seamlessly to improve and have a much smoother Black Friday this year. Settings are generally done by the qualified installer the customer appoints, unfortunately our inhouse technician was also overloaded with assistance queries over the black November period. We do hope that we will be able to serve you again in the future.
The battery I purchased is a 4.5kwh…
The battery I purchased is a 4.5kwh Fivestar lithium battery but max output is only 2.88kw. This does not meet my requirements however there was no reference to this on the specifications shared in the online store. I now cannot return the battery as it is used which is really frustrating because the specs should clearly call this out. Disappointing from Macsell.
15. november 2023
Besvarelse fra MacSell
Thank you for your feedback, as communicated on Whatsapp : "I understand, if the item has visible signs that it has been used then we will not be able to take it back, if the item is 100% without any signs that it has been used then we can exchange it for you ."
We did offer to exchange the battery although against our refund policy, so we are not sure why you would now state that we were not willing to assist and exchange the battery.
We were willing to accommodate and assist as best as possible, it's rather unfortunate to see the false comments made.
Please note that none of our batteries on our website state the maximum output nor does any of your competitors websites , we try our best to provide all the necessary info on our products which can be asked about prior to a purchase being made.
Info received Was correct and helpful.
Info received Was correct and helpful.. Great price.
Delivery on time,,
Very professional,,,
14. november 2023
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Excellent service from the start until…
Excellent service from the start until we received the solar batteries. In future when I want to buy solar products they'll be my number one shop.
13. november 2023
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Was a nice experience doing online…
Was a nice experience doing online shopping with them. Very helpfull. Answered all my questions almost immediately. And the parcel was sent out on time as promised. Will be doing business with them again.
6. november 2023
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Thank you for your speedy service with…
Thank you for your speedy service with high-quality products
3. november 2023
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Good
Good, efficient, courteous and prompt service. Not quite a 5 star as a little short on technical advice and related follow-up support, which would take it from pure sales to wholistic support.
20. oktober 2023
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback we will be in contact to ensure improve on the wholistic support. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Great service and fast delivery
17. oktober 2023
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Responce is very important first
Responce is very important first, and cooperate between me and sales person was good.
17. oktober 2023
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
I was sent the wrong unit so I had to…
I was sent the wrong unit so I had to pay extra to send it back to the warehouse. I had to pay engineers extra because they came but the product was the incorrect. The whole excercise cost me alot.
2. oktober 2023
Besvarelse fra MacSell
Dear Noxipho
Upon reviewing your order, it appears there was a mix-up in the models you selected. You initially ordered two different inverter models, specifically a 3.5kVA and a 5.5kVA inverter. However, the correct models were delivered based on your order. The 3.5kVA inverter was sent as per your order.
We did inform you that you had the option to return the incorrect inverter and exchange it for the 5.5kVA inverter you wanted. However, please note that the shipping costs for this exchange would be your responsibility, as the error was on your side.
We understand that this may have caused additional expenses and inconvenience, and we sincerely apologize for any confusion. We strive to provide our customers with the best service.
If there is anything else we can do to assist you further or if you have any questions, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us, and we aim to make your experience better in any way we can.
Thank you for your understanding and for giving us the opportunity to address this issue. We value your business and hope to serve you better in the future.
ALWAYS SUPER FAST SHIPPING and…
ALWAYS SUPER FAST SHIPPING and friendly, professional service. Easy online ordering. THIS is my go to store for my loadshedding necessities.
26. september 2023
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Was my first time buying from you and…
Was my first time buying from you and your service and prices are fantastic, excellent support aswell, definitely will be doing business with you again
5. oktober 2023
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Battery broke after 3 months
There I updated the title. Battery broke after 3 months. The battery was delivered on the 1st of August and has been disfunctional for the last 15 day. All other batteries bought elsewhere running on same MAKE of inverter are going strong. The batteries bought elsewhere have also been drained below 50% and recharged and are perfectly healthy. Those good batteries are in fact connected to other 2 seperate inverters in the house, we have inverters 3 of the same make. 1 connected to a lead acid battery, and another connected to a 100amp gel battery that was bought elsewhere about 8 months ago, perfectly helathy. Only your 200amp battery has "broke". Nowhere in the box or on the battery does it say do not drain below 50%. The Mecer inverter dictates when the inverter switches off, I don't sit and watch the inverter while I work.
1. august 2023
Besvarelse fra MacSell
Thank you for your review; we were surprised to see it posted due to a variety of factors. First, you purchased the battery in July, not two months ago as stated. Second, based on the information you've provided, you've damaged the battery by running it below 50%, draining it to 25%, and now claiming that the battery "broke" after 2 months. You've also added additional issue to your rating by mentioning that you've used multiple batteries in addition to the one you purchased on the same inverter. Mixing batteries from different manufacturers, sizes, and ages will cause substantial damage to your batteries.
I would use them again
Really quick and easy to order, great delivery times and no issues at all.
18. september 2023
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Fast response and kept me up to date
Fast response and kept me up to date. Excellent seller!
27. september 2023
Besvarelse fra MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.