Absolutely fantastic service. I decided to sell my old work laptop to Macback and it was picked up promptly via their prepaid DPD courier service. The pickup was smooth and effortless and Macback have... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Couldn't have been more efficient and easy! Logging the quote was quick and easy; collection was fast and efficient via DPD, with packaging provided; and I received confirmation of quote acceptance wi... Se mere
Virksomheden har svaret
Sold MacBook Pro at best price compared to other sites. Submitted quote Friday, Mac picked up Saturday and packed into secure box. Tuesday quote agreed, money in bank Wednesday. Impressive ser... Se mere
Virksomheden har svaret
From the first contact to collection, assessment, and payment, it took less than 72 hours. The response from Macback was prompt and professional. They paid the full amount they quoted. If you are hone... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Macback
Oplysningerne kommer fra forskellige eksterne kilder
Best Service
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Kontaktoplysninger
Unit 18 Maesglas Industrial Estate, NP202NN, Newport, Storbritannien
- 0800 849 1121
- noel.fox@lifecyclesolutions.net
- macback.co.uk
4,6
Fremragende
2 t anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience selling my Mac !
They quoted the highest when I was selling my MacBook and I took a chance , but right from pick up to pay out , it was smooth and most impressive part being they paid exactly as they quoted . I will in no doubt get back to them if i ever plan to sell my Apple devices
17. marts 2026
Besvarelse fra Macback
Thank you for the fantastic 5-star review! We’re really pleased you chose to take a chance with us and that the whole process — from collection to payment — was smooth and delivered exactly as promised.
It’s great to hear the quote was honoured in full, and we’d be delighted to help again whenever you’re ready to sell your next Apple device.
The MacBack Team
MacBook Pro
Good price and very easy to deal with. Collection on the date I asked. Quick turnaround on the device and money in my bank the next day.
2. marts 2026
Besvarelse fra Macback
Thank you for the great 5-star review! We’re really pleased you were happy with the price and found the whole process easy to deal with.
It’s great to hear the collection took place on your chosen date and that everything was turned around quickly with next-day payment. We really appreciate your feedback!
The MacBack Team
Safe and profitable way to discard your old equipment.
Fabulous. Got a quote for my 27" Apple iMac 2020. You need to back everything up to an external hard drive, so you don't lose any data. Package collected from my doorstep and I gave fair description of what condition it was in. I used my own old box, but they can provide a secure box if required. No struggling with heavy boxes, they do all the lifting for you. iMac collected Monday and arrived at their business the next day. Had to wait a couple of days for their assessment, but that wasn't a problem. Knowing that they will securely erase any data, which is a big problem for most people. Money was in my bank account on Saturday morning. It was the exact amount they had quoted. Can't fault it. Will definitely be using these guys again in the future.
27. februar 2026
Very simple process
Very simple process. Dpd came to collect at the door with all the packaging needed (as I didn’t have the original box). Very fast, received the money the same day it arrived with them. Would use again in the future.
27. februar 2026
Uopfordret anmeldelse
With my iMac now 10 to 11 years old and…
With my iMac now 10 to 11 years old and no longer updating I decided to replace it. Unlike with my old iPad and iPhone apple were not interested in a buy back and suggested I take it to a local recycling centre. After looking online to see if there were other options I fortunately came across the Macback site. The site was easy to navigate and the end result was that they valued my iMac at a price that was very acceptable. They arranged pick up and supplied packaging and all worked like clockwork.
Would definitely recommend this company.
20. februar 2026
Uopfordret anmeldelse
Good price offered and quick payment
20. februar 2026
I was very pleased with the service provided
I was very pleased with the service for the sale of my old 12 year old Macbook. The pick up process was clearly set out and I knew what to expect when the courier arrived. I received confirmation when MacBook received the device and then quickly afterwards payment was made.
19. februar 2026
Besvarelse fra Macback
Thank you for the great review! We’re really pleased you were happy with the service and that everything was clear and straightforward — from the pickup process to confirmation and payment.
It’s great to hear your older MacBook was handled smoothly from start to finish. We appreciate your feedback and choosing MacBack.
The MacBack Team
MacBack offers a good solution to old Macs
MacBack solved my problem of what to do with my old iMac. The machine was over 10 years old so of little interest to most people and Mac resellers. This company will take old Macs, even those deemed obsolete by Apple.
The assessment and valuation process was easy to complete online. MacBack arranged for the Mac to be collected. This was done 4 days after giving me their quote. A week after collection, and after testing, they told me they agreed with my original quote and sent me a BACS payment.
I would use them again if I need to dispose of an old Mac in the future.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Macback
Thank you for the fantastic review, Michael! We’re really pleased we could help provide a solution for your older iMac and that the whole process — from online valuation to collection, testing, and payment — was straightforward and met your expectations.
It’s great to hear your original quote was honoured and that you’d use us again in the future. We truly appreciate your feedback.
The MacBack Team
Great quote, efficient and great communication
A quick quote that I was happy with (and the best I found considering other sites), arranged for collection with appropriate packaging for transport as it was without the box and once received a very quick receipt of the funds. Great service, highly recommended.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Macback
Thank you for the fantastic review! We’re delighted you found our quote the best compared to other sites and that the whole process — from arranging collection with packaging to receiving your payment — was quick and straightforward.
We really appreciate your recommendation and kind words.
The MacBack Team
Excellent customer service
I meant to write this review a year ago - better late than never.
I sold my old Mac Pro to macback - and, unfortunately, the courier damaged the item in transit. I was prepared for a long fight (or giving up), but Macback contacted me proactively, I sent them back a photo of the item as it was packaged, and they initiated the payment immediately and dealt with the claim with the courier themselves. Top notch service.
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra Macback
Thank you for taking the time to leave this review — better late than never indeed!
We’re really sorry the item was damaged in transit, but we’re pleased we were able to step in quickly, process your payment, and handle everything with the courier on your behalf. Taking that stress away from our customers is really important to us.
We truly appreciate your kind words and are glad we could turn a difficult situation into a positive experience.
The MacBack Team
poor customer service
Macback's customer service is poor. They can't really assist. While the automated system helps to a certain extent, human intervention is necessary at times because of DPD's extremely poor service. They are practically a useless courier.
3. februar 2026
Besvarelse fra Macback
Thank you for your feedback. We’re sorry to hear you felt the experience was poor, though we’d like to clarify what happened in this instance.
From our records, the issue was unfortunately related to DPD’s delivery attempts, not a lack of assistance from our side. We actually arranged and dispatched three separate packaging boxes at our own cost after DPD failed to deliver correctly to the address. Each time, we chased the courier through their customer service channels, although as with all courier accounts, we are required to go through their central support team, who typically advise that delivery will be reattempted the following day.
We fully appreciate how frustrating this must have been — it was equally frustrating for us, as it required significant admin time and repeated follow-ups. Thankfully, the third box was delivered and collected on the requested day without issue.
While we cannot directly control DPD’s operational performance once a booking is handed over, we do everything we can to resolve courier problems when they arise, including absorbing additional costs where necessary.
We’re sorry this part of the process impacted your view of the service and appreciate you taking the time to share your experience.
The MacBack Team
Really happy with the price quoted for…
Really happy with the price quoted for my old iMac, the collection was straightforward and they paid the promised amount quickly. Great service
26. januar 2026
Besvarelse fra Macback
Thank you for the great 5-star review! We’re really pleased you were happy with the price for your iMac, that the collection was straightforward, and that payment was made quickly as promised.
We appreciate your kind words and choosing MacBack.
The MacBack Team
I was pleased with the estimate I…
I was pleased with the estimate I received, even though it was higher than those from other companies I considered. I appreciated that they arranged for someone to collect my iMac, saving me the trip to drop it off. While there were some communication hiccups that caused a bit of concern, we eventually resolved them. I would likely choose this company again in the future.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Macback
Thank you for the 5-star review! We’re really pleased you were happy with the estimate and that our offer stood out compared to other companies.
We’re glad the home collection made things easier for you, and we appreciate your patience around the communication hiccups — we’re always working to improve this part of the process. It’s great to hear everything was resolved and that you’d consider using us again in the future.
The MacBack Team
Really Pleased with the Service
Macback was recommended to us by a friend and I'm really pleased with the service. My Mac was picked up as agreed and the driver came with all the necessary packing materials. Two days later I received confirmation that the Mac was as described and I received the agreed sum the following day. A great company to deal with and would definitely recommend.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Macback
Thank you for the fantastic review! We’re really pleased to hear the recommendation led to such a positive experience — from smooth collection with proper packaging to quick confirmation and prompt payment of the agreed amount.
We truly appreciate your kind words and recommendation.
The MacBack Team
They offered the best price of anyone…
They offered the best price of anyone around, they picked it up and paid when they said. No problems at all, and wouldn't hesitate to sell to them again.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Macback
Thank you for the great 5-star review! We’re really pleased you found our offer the best available and that everything went exactly as promised with collection and payment.
We appreciate your trust and would be more than happy to help again in the future.
The MacBack Team
Good Quote
I was happy with the quote I filled out and surprised that it was more than the other companies I looked at.
It was great that they got someone to pick up my iMac so I didn't need to go somewhere to drop it off.
The only issues I had were the communication which did get me a bit worried, but we managed to sort it out.
I most likely use this company again in the future.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Macback
Thank you for your review and for sharing your experience. We’re really pleased you were happy with the quote and found the home collection for your iMac convenient.
We’re sorry to hear the communication caused some concern at times, but we’re glad everything was sorted in the end. Feedback like this helps us continue improving how we keep customers informed throughout the process.
We appreciate your support and would be happy to help again in the future.
The MacBack Team
Besvarelse fra Macback
Thank you for the 5-star review! We’re really pleased everything went smoothly and quickly. We appreciate the recommendation!
The MacBack Team
Rather go to MusicMagpie
I've used MacBack 3 times over a few years. First transaction went fine. Second one I was offered a lower value than the quote for various reasons. I negotiated and got them to increase their offer. Recently, I got a quote for a Macbook Pro M1 and the online valuation stated £370. Not only did it take MacBack over a week and a half to grade it (48 hours turnaround on their website) but they came back with a ludicrous revised offer of £208! Listed all kinds of damage. I had pictures taken beforehand and passed it back to them stating I would accept no less than £320. Their response was they had "better lighting" so could see things I did not. Once they returned my laptop I sent it straight off to MusicMagpie. 4 Day turnaround and they paid me £390 same day. I have 2 more Macs to sell and I will not be using MackBack for that again.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Macback
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear you were unhappy with your most recent experience, especially as you’ve traded in with us before.
To clarify a few points for transparency: you’ve traded in four machines with us in total. Of those, three were submitted as Grade B and one as Grade C, however on inspection all four were graded as Grade C by our technicians. This was primarily due to chips and scratches on the casing, which place devices outside our Grade B criteria. Our grading is based on resale standards and consistency across all assessments.
Regarding the MacBook Pro M1, the revised offer reflected the condition identified during inspection. While we understand your frustration, differences can sometimes be more apparent under controlled inspection lighting, which is why we always explain any changes and give customers full choice on how to proceed.
You were, of course, under no obligation to accept the revised valuation, and we returned the device to you once you declined.
We never aim to disappoint repeat customers, and we’re sorry this experience didn’t meet your expectations. Feedback like this is taken seriously and reviewed internally.
The MacBack Team
Excellent service.
Excellent service.
Quick and easy to obtain a quote, once you accept the process is seamless.
You are kept informed throughout and payment is made when stated.
Would definitely recommend and use again
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Macback
Thank you for the fantastic 5-star review! We’re really pleased you found the process quick, easy, and seamless from quote through to payment, with clear updates along the way.
We truly appreciate your recommendation and would be delighted to help again in the future.
The MacBack Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.