Mimco Anmeldelser 

I changed my address before I placed the online order. But due to Mimco's system error, still shows my old address. I contacted Mimco, and they provide the customer care to solve my problem. After I explained the problem, the customer care ignores me. I mentioned there is risk that I will not receive my parcel...still ignore me.
I contacted Mimco online chat, they don't listen what you say, they just repeat the same thing whatever you say... this is so hopeless, and Mimco online agent closed my chat without finish conversation.
I paid my money, now no reply, no order update, nothing...
Won't buy anything from Mimco again!

I am so disappointed with Mimco customer service . There is NO customer service . I have a tote bag that is faulty. It is impossible to get any help . Leaving messages , texts and waiting for a reply is unacceptable. I am a good customer with a bad result. No more mimco or recommendations from me .Reading the reviews says it all . What a shame ..

Part of my order was cancelled because they didnt have in stock something they said they did. No option to change colour or select something else due to the way their system responds. When contacting to ask if I would still be elgibible for free shipping if i were to re-order the item (the unavailable item was under the $100 free shipping criteria) and also to ask when the refund for the cancelled portion would be refunded - I got no reply. They say they offer live chat on their site which doesnt exist. The dispatch email came with no tracking number for my item. Its been 3 days and it is coming from 2hours down the road so I dont know where it is since i cant track it.
Generally an all round terrible experience.
Update:
It's now been a week since dispatch, I still have no tracking number and the product still hasn't arrived despite the 1-3days delivery time. I have phoned Mimco to try and get a tracking number but all that can be done is a case created and it will take 2-5days for a case manager to address my issue. The issue being "what is my tracking number". Truly a terrible experience.

Update2:
I just received the email from NZpost that my parcel was picked up today from a different location to where the dispatch email said it was shipped from. So it appears they have shipped the item from their shop/warehouse what ever in one city, to another city so that they can then ship it to me. It took just shy of 2 weeks from when it was "dispatched" to actually be picked up by NZ post for delivery to me. So bad

I have been shopping with Mimco for many years trusting the label however they closed the store in the middle of Sydney so I had bought a phone case online which was the wrong size. I would have to return it as I cannot get to a store local to me and they are charging me the postage to return the product and I was going to exchange it however I change my mind and want to refund and will not be shopping here again

I received a gift from a friend in Australia (I live in Scotland)
After a month or so the beads tarnished and I emailed them photos and asked for a replacement . They have since refused and put it down to wear and tear .
Ridiculous after only have it it for a month.
Lesson learned ….Bad customer service and care …Don’t buy from MIMCO

So sad to say I have had a terrible experience with Mimco recently. I have bought so much from them over the years which makes it even worse. Their customer service is appalling, they do not care at all. Such a shame - don’t buy online from them. Their sustainability credentials are a joke.

I had mimco coral pink shoulder bag.It was the worst bag I ever used. the bag was so heavy even the handles were really heavy I got shoulder pain which goes down my hand. after some days the pain got worse because of this bag. I threw the bag away.

Organised my wife’s birthday present. Nice and simple.

I purchased a pearl necklace from Mimco in David Jones for $180

It has rusted where all the pearls are connected

And has ruined two tops because of the rust.

I call them and where told to take it back to the store but when I got there I was told they can do anything

The young girl was hopeless.
It is because over wear they told me in customer care Emma

She made me go to the store with two knee replacement operations for nothing.

This is pearls that you can’t wear every day
It is only for a special occasion .
The pearls are faulty and they deteriorate
Even the clip has change colour

I have filled complaint with the Fear Trading
because they can get away with this am a pensioner and I don’t have this count of money to spend specially that it is a manufacturing fault.

They have terrible after sale customer service

I will never buy from them again

Please be aware

Maria Tsolakis

If I could give zero stars I would.I ordered a product on-line in order to retain my membership benefits. I ordered and paid before the expiry date but received notification that my membership had dropped because the warehouse was delayed in sending the order. (it took almost a month to send) I contacted "Customer Care" and was assured that once the item was sent the membership status would be re-instated. This did not happen. I contact Mimco again and was told it was not going to be re-instated because of the delay in Mimco processing the order.
I have been a loyal customer since the Mimco's small beginnings in a little store in Richmond. I will be returning the items and not not be purchasing from them again.
Mimco does not value their customers.

I purchased 2 pairs of shoes. The items came with a missing shoe belt. I needed to return two times, but each time at least one item was missed. Customer service is not responsive and they told me that we did not receive back the shoes. Very poor-quality shoes.

Really poor service. Ordered an item online and a week later they still hadn’t even processed the order, or located the item, or dispatched it. Which means it will not arrive before Christmas. When I rang, texted, chatted and messaged to cancel order, t hey refused saying it wasn’t possible, system won’t allow it, policy clearly states no orders can be cancelled after submitting….really unhelpful. Rude. Dismissive. They’ve taken my money and won’t deliver for up to 4 weeks now! Returns seem to be even more arduous. DO NOT BUY FROM THIS SELLER! Really poor service

Placed an order on 10/11/21. Order was split into 3 packages. Have received 2 however still waiting on 3rd package which was for birthday present that has now been and gone. Have tried to contact via only options given, online and through messenger and keep getting generic message that will respond within 5 business days which also hasn’t been the case. Nearly 4 weeks later and no resolution. Terrible service

I took my mum here, she wanted to buy one of their rings. Maybe what followed was due to the fact that mum is her 80's, I could be wrong. As we arrived it was lunch time and maybe the first girl was heading for the toilets in a hurry. But we were met with a high, how can we help as she ran passed and kept goin. So approached the three girls left at the counter. Mum was looking at the rings, the girls were on the other side of the counter. No active assistance was received from any of them. I picked up the ring that had been left loose and asked 'what is it' meaning what is the 'stone' in the middle. The response was 'It's a ring." That was it. It made me angry instantly because that is rude and sarcastic. Maybe I should have phrased the question better, but it isn't unusual for customers to want to know what they were buying. The woman then started to serve me and ignore my mum. I had to point out my mum was the customer. Yes, I got rude then, I said, I can see it's a friggin ring. (No I did not use actual f word).
Mum made some excused for me having had a stressful morning. Mum shouldn't need to. this woman didn't know anything about the ring and did look it up for us on her computer after I specified we wanted to know whether it was just glass and aluminium or something. (I can be sarcastic too). Then the woman tried a ring on mum's finger which wouldn't go over her knuckle. Mum would probably have taken it anyway, even though all of us knew it wouldn't fit. I sad it didn't fit. I won't be going back for anything, ever. Mum may. I think that for costume jewelry, it wasn't inspiring either for the price. I've worked in customer service. It is up to staff to embrace the customer, promote the item (in this case the ring) and also to see what else they can entice the customer to buy. It should be a welcoming and rewarding experience. With Christmas on the way there even extra promotional opportunities they could have use. Instead I felt I had to drag the little bit of service we did get, out of her. Mum is kind and forgiving. She makes excuses for people's poor behaviour. I will not be shopping here again, ever. To be specific, this occurred at the Cairns Central store on Monday 6/12/21. Sometime between about 11.30 and 12.45

USELESS. NO HELP WHAT SO EVER. NORWOOD STORE LEAVES ALOT TO BE DESIRED. WILL NEVER SHOP HERE AGAIN

Well where do I start? I walked into Mimco Northlands on the 19th of June 2021 between 1-2pm and picked up a pair of earrings which were marked as $15 with an extra 20% off sale. I thought that was a good deal so I asked the worker in the store if she had a second pair so she had a look and realised that there was a pricing error on the earrings we picked up and that the workers in the store had made a mistake when labelling the price. She told us this so we told her that we didn’t want the second pair and that we will only purchase the pair that are labelled as $15. The worker then proceeds to go behind the register and replace the tags and packaging of the earrings without letting us know what she was doing and then charges us $15 per individual earring which was a total of $30 not $15 for the pair. We mistakenly didn’t check how much we were being charged before tapping our card and didn’t realise until we checked the receipt straight after leaving the store as we purchased multiple items. We enter the store again and tell the woman who served us that she had overcharged us for the earrings and she told us that she explained it all to us and that we agreed to it. She didn’t explain anything to us and we definitely did not agree to it. Who in their right mind would agree to pay double for something marked as $15. She then told us that it was against store policy to give us the earrings for the price they were marked as so we told her that she cannot do that. I explained to her that I had been working in customer service for 5 years at Coles and have also studied consumer law and knew that she could not legally refuse to give us the earrings for the price they were advertised as and asked her to call her manager. She proceeded to tell me that she was the manager and as the manager she was putting her foot down and saying no, calling it “her store.” I told her that it doesn’t matter what the store policy is because it doesn’t overrule my consumer rights and government policy. She refused to listen and we ended up getting a full refund. Since the incident I have been in contact with consumer affairs who have told me that I was in the right and I am sure they have contacted the store. I have also been on the consumer affairs website and this is exactly what is written on the website:
- “Multiple pricing occurs when a supplier displays more than one price for the same product. In this situation the business must sell the product for the lowest displayed price, or withdraw it from sale until they correct the price.” Notice how it says businesses not all businesses with the exception of mimco northlands.
- “The supplier must take care to promote the price in a way that is not deceptive, false or misleading.” The price of the product was definitely misleading. This is what is directly written on the consumer affairs website.
I am not happy with your employees attempting to scam and cheat customers for the sake of a sale and calling customers liars. Your employees at this particular store need to be retrained in their customer service skills and this particular store manager needs to learn her consumer rights before dealing with anymore customers to prevent further incidents like this from happening to anyone again. Please provide me feedback on the outcome.

I’ve ordered online more times than I can count and never encountered a problem. Often shipments are split and they can take time to find all the items but they always do and then they arrive so fast after dispatch it’s like they are turbo-charged. Some are one or two day delivery for free so that’s brilliant. They also send update emails letting you know of the purchase’s progress which is handy. I’ve used customer service a few times (or just rung the nearest store) and they are so helpful and professional. They are definitely interested in helping you. The quality of the bags, scarves and jewellery I buy (even the iPhone cases!) are absolutely gorgeous and I feel great supporting an Aussie company I’ve loved for years. I remember getting a pair of pink and red Mimco hair clips free on the cover of Dolly magazine in 2000 and since then, I’ve been in love with the brand. Long live Mimco!

I really wanted to support an Australian company so purchased a phone cover for my 12. Within a month it was already falling apart and continues to deteriorate. After years of buying phone covers from shopping centres I thought I would splurge this time. Very disappointed With this product and will not be rushing back to Mimco again.

I love Mimco products and have purchased a few different items, jewelry, bags, shoes, etc. but I haven't had a great dealing with their customer service when trying to return something. Compared to other companies, they aren't helpful in this aspect.

Wallet arrived broken! The clasp was completely broken off. When attempting to return it, they refuse to include a mailing label for returns, saying that we are responsible for paying from Canada. Terrible customer service as well, took a week to respond and response was useless. Now, we have no wallet yet out $100 on shipping. Brutal .