Highly recommend this company. Our new outdoor furniture is excellent quality, was relatively easy to assemble, and is good value for what it is. Delivery was also much faster than expected. Delighted... Se mere
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Se, hvad kunderne siger
Die termingerechte Lieferung der Ware und vor allem die Qualität. Der Tisch hat sich auch gut zusammenbauen lassen. Aber sie sollten in Zukunft eine Stabilere Palette verwenden. Ihre Palette war auf... Se mere
Ordered 21 March, today 19 April, still not received. Received notification that it would be delivered 21 April so I will adjust my review if and when I receive it. Weird to be asked to review a prod... Se mere
I was nervous ordering for Luxus as I had never heard of the company before. There were delivery delays, but ordering in January, I would expect this. The product that arrived, was exactly as in the p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Luxus, an Award Winning manufacturer and distributor of high quality and sustainable teak garden furniture. We ship direct to our customers throughout Europe - Free delivery on all teak furniture sets, with no hidden taxes or fees.
Award-Winning Service...
Skrevet af virksomheden
- Luxus Home and Garden are commited to good, responsive customer service.
- We have a longstanding commitment to treat all customers with respect, support and kindness.
Kontaktoplysninger
Sandyford Business Park, 6 Fern Road Dublin, D18 FP98, Dublin, Irland
- +353 15 755 339
- info@luxuseurope.com
- luxuseurope.com
4,1
God
63 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Waited 1 month already, still not received.
Ordered 21 March, today 19 April, still not received. Received notification that it would be delivered 21 April so I will adjust my review if and when I receive it. Weird to be asked to review a product before it has even been delivered!
22. marts 2026
I will really recommend.Its very good…
I will really recommend.Its very good quality delivery quick.Thanks Jana
16. april 2026
Uopfordret anmeldelse
Anfangs nicht komplett geliefert
Anfangs nicht komplett geliefert. Bei zweiter Lieferung ein zerstörtes Teil. Dritte Lieferung , bis alles abgewickelt war.
19. marts 2026
We returned chairs
We returned chairs. We still did not receive any information for a refund after 1 week. As the chairs were unpacked by the transport company there will be a reduction of 50%!!!
But the chairs are unused.
We can not recommend the company
18. marts 2026
Besvarelse fra Luxus Home and Garden EU
Hi Doris,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed with your experience and that the refund process took longer than expected. We did attempt to reach you by phone to clarify the situation directly, but unfortunately we were not able to connect.
Once returned items are collected, our logistics team must first check and document their condition before a refund can be finalised. This process has now been completed, and the refund has been processed. Depending on the payment provider, it may take a few working days for the amount to appear in your account.
We would like to clarify that our return conditions, including the change‑of‑mind deduction, are outlined on our website and in our terms and conditions and were explained prior to arranging the return. As the chairs were unpacked and now unsaleable, the corresponding reduction was applied in line with these conditions.
While we regret that the particular style of chair you chose to go with your set did not suit your current needs, we do hope you are now enjoying the table and benches that you decided to keep. Should you wish to contact us again in the future, we would of course be happy to assist you in any way we can.
Kind regards,
LHG Customer Care Team
Outstanding product, strong customer service, read the delivery note
I purchased the 120–170cm expandable dining table and Hampton chairs. Both are outstanding. The value for the price has me extremely pleased, and I am not sure if I could be happier.
THE TABLE
Buy this table if you intend to put it somewhere and leave it. It is heavy. The box runs approximately 130×130×30cm at 50–60kg. The wood is well finished, well planed, very straight, and uniform in color and appearance. All permanent joints have an attractive fill. Assembly points are clearly labeled, tolerances are tight, and the base slid into the tabletop with no coercion once things were aligned. I assembled it solo with a rubber mallet and a Phillips head screwdriver.
Two assembly notes: I shimmed one side of the base to address wobble. Every line on the table is straight, so I attribute this to my floor. I also used dry silicone lubricant on the sliding mechanism -- not because of poor fit, but the tolerances were tight enough to introduce some drag. The table surface has no play in either the closed or open position. The steel hardware gives me the impression of being selected for corrosion resistance. I expect this table to last 15 years.
The flat-pack dimensions fit easily through a 70cm balcony door before assembly, which I expect makes this a natural choice for the European market. If seasonality or portability matter to you at all (if you move every few years, for instance), look at the folding options instead. This piece is not designed to be relocated regularly.
THE HAMPTON CHAIRS
The build standard is consistent with the table. Very straight lines, smooth planed surfaces, well reinforced at all stress points. They fold compactly, weigh enough to stay put when you sit down or stand up, and are light enough to carry with one hand. The lean-back angle works well for a long sit such as reading or watching the view. The slat spacing does not press through uncomfortably. No play in any connection; all folding movements are smooth.
A NOTE ON DELIVERY
The Luxus customer service team was responsive and proactive in managing their third-party shipper. I have no complaints there. I would recommend contacting them before your delivery to understand what to expect in your area. Last-mile logistics vary, and delivery norms differ across markets. If white-glove service is available where you are, take it if there is any question about your ability to manage a large, heavy item. Setting those expectations on the front end will save you the back-and-forth. I ordered 10 February, it shipped early March, but the shipper notified me for delivery in early April.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxus Home and Garden EU
Hi Kyle,
Thank you very much for taking the time to share such a detailed and thoughtful review.
We are delighted to hear how pleased you are with both the expandable dining table and the Hampton chairs and that the quality, design, and value met your expectations. We also appreciate your kind words about our customer service team and their support throughout the process.
Thank you again for your recommendation and for choosing Luxus Home & Garden. We would be very happy to assist you again in the future. Please enjoy your new furniture!
LHG Customer Care Team
Highly recommend this company
Highly recommend this company. Our new outdoor furniture is excellent quality, was relatively easy to assemble, and is good value for what it is. Delivery was also much faster than expected. Delighted with my purchase and will definitely buy from here again in the future.
17. marts 2026
Besvarelse fra Luxus Home and Garden EU
Hi Aoife,
Thank you very much for your kind review. We are delighted to hear that you are happy with the quality and assembly of your new outdoor furniture. It’s also wonderful to know that the delivery arrived faster than expected.
We truly appreciate your recommendation and would be more than happy to assist you again in the future. Please enjoy your new furniture!
LHG Customer Care Team
Besvarelse fra Luxus Home and Garden EU
Hi Bastian,
Thank you for your kind review. We are delighted to hear that your overall experience was a pleasant one, and we are always here in the future if you need anything else.
Please enjoy your new furniture!
LHG Customer Care Team
Great product!
4. marts 2026
Besvarelse fra Luxus Home and Garden EU
Hi H,
Thank you for your review, it’s great to hear from you.
We are delighted you are happy with your product!
If you need anything else, please don’t hesitate to let us know, we are always happy to help.
Warm regards,
LHG Customer Care Team
A few hiccups but worth it.
The purchase was easy. A few hiccups with delivery. The customer service liaison was brilliant in sorting out the issues with delivery and missing pieces. Other than that the furniture is amazing! Great quality and free delivery in Ireland is exceptional.
11. marts 2026
Besvarelse fra Luxus Home and Garden EU
Hi Lydia,
Thank you for your review, your kind words are appreciated and we are happy to hear that you are happy with your experience overall.
Please accept our apologies on behalf of the dispatch partner in question, this was a rare occurrence and they confirmed a mix up on their end with another order concerning the missing items. We did take steps with them to ensure this was rectified for you ASAP and your patience was greatly appreciated during this time.
We have taken steps to ensure this doesn't happen again, we now despatch all orders in Ireland from our new Dublin depot which is dedicated to all Irish orders and is now fully operational. We appreciate since raising the issue on the 15th March this was promptly resolved with delivery of your missing items within 5 days. We have taken steps to ensure your feedback is addressed internally regarding your experience and we thank you for your understanding.
We are delighted to hear that the customer service, furniture and the quality/delivery price was to your satisfaction, please rest assured we are always on hand to help with anything further and one again thank you for the kind review!
Kind Regards
Luxus EU Care Team
Low rating due to very long delivery…
Low rating due to very long delivery time: 8 weeks wnd 15 mails exchange.
Only after direct contact with shipping company and daily progress monitoring goods the garden set was delivered.
26. februar 2026
Besvarelse fra Luxus Home and Garden EU
Hi Aleksandra,
Thank you for taking the time to leave us a review.
It was lovely speaking with you on the phone today, and we appreciate you taking the time to discuss this with us directly.
Firstly, we would like to sincerely apologise for the longer-than-expected lead time on your order. This is certainly not the level of service we aim to provide, and we completely understand how disappointing and frustrating this experience must have been for you.
On this occasion, we were unfortunately let down by our logistics partner, which caused delays outside of our usual standards. We contacted our delivery partners on multiple occasions to escalate your order and ensure it was prioritised, and we shared all updates with you as promptly as they were provided to us. While we did our best to keep you informed throughout, we fully appreciate that this does not take away from the inconvenience caused.
We were, however, very relieved to hear that your order arrived in time for Easter as needed. That said, we recognise that the experience leading up to this fell short of expectations.
Please be assured that we have taken this matter seriously. We have made the decision to no longer work with the delivery partner in question to help ensure this does not happen again. At the time your order was placed, our Polish depot was not yet fully operational, which contributed to the delay. However, we’re pleased to confirm that this has now been resolved, and any future orders or replacements will be fulfilled from a local depot, allowing for a much more efficient and reliable service.
If there is anything further we can assist you with, or if you have any additional questions, please do not hesitate to get in touch. We are always more than happy to help.
Warm regards,
LHG Customer Care Team
Excellent
We are very pleased with our table and chairs. We received the wrong table but that was solved properly. We were able to track the whole shipment. The quality of the table and chairs is very good. We are very happy.
16. februar 2026
Besvarelse fra Luxus Home and Garden EU
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that you’re happy with your new set and that the quality meets your expectations. We are also happy that you were satisfied with how the table mix-up was handled. Your kind words truly mean a lot to us and will help us improve.
We hope you enjoy your furniture for many years to come — and please feel free to reach out anytime if there’s anything we can assist you with!
Warm regards,
LHG Customer Care Team
Der Versand verlief problemlos
Der Versand verlief problemlos, die Verpackung war sehr sorgfältig und nachhaltig.
Einziges Problem: währenddessen die Stühle und Bänke eine Fußbodenschutz besitzen, fehlt dieser beim Tisch
13. februar 2026
Besvarelse fra Luxus Home and Garden EU
Liebe Renate,
vielen Dank für Ihre positive Bewertung und dafür, dass Sie Ihre Erfahrung mit uns geteilt haben!
Wir freuen uns sehr, dass der Versand reibungslos verlief und Sie mit unserer nachhaltigen Verpackung zufrieden waren.
Vielen Dank auch für Ihren Hinweis zum Fußbodenschutz. Unsere Stühle und Bänke sind mit Fußboden ausgestattet, da sie häufiger bewegt werden. Der Tisch ist deutlich schwerer und steht im Normalfall dauerhaft an derselben Stelle, weshalb er konstruktionsbedingt ohne Fußboden geliefert wird.
Wir wünschen Ihnen weiterhin viel Freude mit Ihrem Set und stehen Ihnen bei allen Anliegen zur Verfügung.
Herzliche Grüße
Luxus EU Care Team
Besvarelse fra Luxus Home and Garden EU
Hi Alex,
Thank you for taking the time to leave us a review! Customer satisfaction is our number one priority, and we are delighted that you are pleased with your purchase.
We hope you enjoy your new furniture, and if you ever need anything, please do not hesitate to reach out to us.
Best regards
Luxus EU Care Team
Solide Qualität zu angemessenem Preis
Solide Qualität zu angemessenem Preis, zuverlässige und schnelle Lieferung
6. februar 2026
Besvarelse fra Luxus Home and Garden EU
Hallo Guido!
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen! Kundenzufriedenheit ist unsere oberste Priorität, und wir freuen uns sehr, dass Sie mit Ihrem Kauf zufrieden sind.
Wir hoffen, dass Ihnen Ihre neuen Möbel gefallen, und sollten Sie etwas benötigen, zögern Sie bitte nicht, sich an uns zu wenden.
Beste Grüße
Luxus EU Care Team
Furniture as described, good quality,
I was nervous ordering for Luxus as I had never heard of the company before. There were delivery delays, but ordering in January, I would expect this. The product that arrived, was exactly as in the picture. Its now Feb, and we have not used the table and chairs, so I cant speak to that, but the quality and feel of these are seem to be very good. I spoke to customer service too and they were excellent to deal with.
26. januar 2026
Besvarelse fra Luxus Home and Garden EU
Hi Laura,
Thank you kindly for taking the time to leave us a review! Customer satisfaction is our number one priority and we are delighted that you are pleased with your purchase.
We hope you enjoy your new furniture, and if you ever need anything please do not hesitate to reach out to us. We are always here to assist you.
Kind Regards
Luxus EU Care Team
Besvarelse fra Luxus Home and Garden EU
Hi Piotr,
We appreciate you taking the time to write us a review. We are delighted to hear that you had a positive experience.
Customer satisfaction is our number one priority and we are delighted that you are happy with your purchase.
Please do not hesitate to contact us if you need anything in the future, we are always here to help!
Kind Regards,
Luxus EU Care Team
Quality
Some issues with delivery, but a lovely piece of furniture at a reasonable price.
7. april 2025
Besvarelse fra Luxus Home and Garden EU
Hi Tim,
Thank you for your kind review, your feedback is appreciated and we are delighted to hear you are happy with your furniture.
We sincerely apologise here for any delivery issues experienced, we can see you contacted us regarding this and please rest assured this rare & unusual circumstance has been fed back to our dispatch partners already. If you ever need to discuss this further, we are always available by emailing us on info@luxuseurope.com or giving us a call on +353 15 755 339.
It is always a pleasure to hear from you, we thank you for your purchase and for taking the time to leave us a review!
Kind Regards
Luxus EU Care Team
Bequem, Pünktlich, qualitätsoll
Pünktliche Lieferung, bequeme Stühle und super Qualität.
25. oktober 2025
Besvarelse fra Luxus Home and Garden EU
Hallo Rappel,
Vielen Dank für Ihre freundliche Bewertung. Wir freuen uns sehr darüber und werden Ihr Lob gerne an unser Team weiterleiten.
Wir hoffen, dass Sie weiterhin Freude an Ihrem Kauf haben und stehen Ihnen bei Bedarf jederzeit zur Verfügung.
Herzliche Grüße,
Ihr Luxus EU Kundenservice-Team
Super fine products and great support
15. oktober 2025
Besvarelse fra Luxus Home and Garden EU
Hi Lars,
Thank you for your kind words and your review it is greatly appreciated.
We are thrilled to hear the support & experience with your purchase was to your satisfaction. Your feedback will be passed on to our team.
We hope you enjoy your new furniture!
Kind Regards
Luxus EU Care Team
Besvarelse fra Luxus Home and Garden EU
Hallo Dagmar,
vielen Dank für Ihre freundliche Bewertung, wir wissen das sehr zu schätzen.
Wir freuen uns sehr, dass Sie mit der Qualität zufrieden sind. Es ist fantastisch, von solchen positiven Erfahrungen zu hören.
Sollten Sie weitere Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir wünschen Ihnen viel Freude mit Ihren neuen Möbeln!
Viele Grüße
Ihr Luxus EU Care Team
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