Ordered 3 items, at a great price, on Friday & they were delivered on Monday. No issues with the packaging or delivery. Not used this company before but will be happy to use them again.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This company which is family run, not only sells all your top hair products at really great prices (and often offer an additional discount) but also give great customer service. You can tell they valu... Se mere
Amazing customer service! You can tell they’re a lovely family run company who really cares about their customers. I ordered a set of Davines products and unfortunately one had arrived damaged. Sa... Se mere
Virksomheden har svaret
Very poor experience. Luxury expensive items very poorly packed and subsequently damaged on arrival. No telephone number to contact customer services. You have to contact via email and receive AI auto... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to LuxuriousLook.co.uk the online experts in everything haircare. Founded in 2013, we strive to provide you with a unique selection of handpicked brands so you can 'Be Your Best You'. By stocking a more refined set of brands than our competitors we ensure we have products that are well respected and proven, whilst still maintaining a full range to suit whatever your haircare need. Luxurious Look is a family run business and we are totally focused on providing outstanding customer service, we are also very open to feedback so if you see ways you think we can improve, how we could do things differently or any brands you'd like us to stock then please drop us a line.
Kontaktoplysninger
Storbritannien
- info@luxuriouslook.co.uk
- luxuriouslook.co.uk
3,8
God
885 anmeldelser
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Great service & value
Ordered 3 items, at a great price, on Friday & they were delivered on Monday. No issues with the packaging or delivery. Not used this company before but will be happy to use them again.
13. juli 2026
Uopfordret anmeldelse
Very poor experience
Very poor experience. Luxury expensive items very poorly packed and subsequently damaged on arrival. No telephone number to contact customer services. You have to contact via email and receive AI automated response. Very disappointed and would not buy from this company again .
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Luxurious Look
Hi Jane, thank you for your review. We are sorry to hear this. We have requested more information so we can look into this but haven't received a response. Please reach out to us so we can look into this and assist.
Kind regards,
Face the Future
No issues with ordering from this…
No issues with ordering from this company. Items are legit and were delivered with 3-5 working days by royal mail - I didn't pay for fast delivery. Felt the need to write a review as the others are not great, but would definitely order from this company again especially with their discounted offers.
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Luxurious Look
Hi,
Thank you so much for your lovely review. Enjoy your products.
Kind regards,
Luxurious Look
Slow shipping, but otherwise good
Shipping took 10 days, but the products are genuine, they were well packaged and the price was very competitive. Would use them again.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Luxurious Look
Hi, thank you for your review. We are happy to hear you would use us again.
Kind regards,
Face the Future
Ordered at 12pm on Friday and paid £8…
Ordered at 12pm on Friday and paid £8 for next-day delivery, but after 3 full working days the order still hadn’t even been dispatched.
I had to chase multiple times on email, instagram and phone calls. I eventually received a call back on Wednesday by a number provided in a email that took me to the fulfilment warehouse directly and was told my order wasn’t even on their system, meaning it hadn’t been passed on for dispatch at all so the delay was primarily with the company not a dispatch issue.
I was also told after the delay was due to “weekend orders”, despite ordering within working hours on Friday.
The delivery fee was refunded as a “goodwill gesture”, but the overall experience was frustrating and poorly handled.
Offering next-day delivery when orders aren’t even processed for several working days is misleading.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Luxurious Look
Hi, thank you for taking the time to leave your review. We are very sorry to hear about your experience and sincerely apologise for the frustration caused.
Unfortunately, on very rare occasions, system errors can occur which may prevent an order from progressing through to dispatch as expected. Regrettably, this appears to have been the case with your order, and we completely understand how disappointing this must have been, particularly after selecting and paying for next-day delivery.
Please be assured that issues of this nature are uncommon, and we are always reviewing our processes to help prevent them from happening again. We appreciate your feedback, as it helps us improve both our systems and service.
Once again, please accept our sincere apologies for the inconvenience caused.
Kind regards,
Luxurious Look
I can’t pick up products , so got charged £5.00
I ordered a hair product and wasn’t in when Royal Mail tried to deliver.
They returned it to the depot, and I now need to pick it up. The depot is only open when I’m at work, which means I’m unable to go.
For the privilege of having products I can’t pick up, luxurious look have charged me a’ £5.00 return fee’.
This is in addition to 3.99 I paid when ordering.
It doesn’t say anywhere in their web site, that you must be in to receive your goods.
I never would have order had I known.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Luxurious Look
Hi, thank you for your review. We are sorry to hear you are unhappy.
It is mentioned in our Terms and Conditions that if a parcel is returned to us, £5 will be deducted from the refund, as this is what Royal Mail charge us to return the parcel.
Kind regards,
Luxurious Look
Feels like a scam
Ordered on Friday and paid for priority delivery (over £7). Two days later and it’s still not been shipped.
Royal Mail deliver on both Saturday and Sunday and I’m wondering what on earth the £7 was for.
I’ve emailed customer service but haven’t had a reply yet.
I absolutely want a refund or I’ll be taking you to trading standards for false advertising. Priority delivery clearly isn’t an option but you’re charging for it!
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Luxurious Look
Hi, thank you for your review. Priority delivery is typically next day on orders placed before 2 pm, Monday to Friday, but can take up to 4 working days as outlined on the website. We have requested more information to be able to look into this and assist, but haven't received a response.
Kind regards,
Face the Future
No communication
I made an order, paid £37.41 on 20th February. To date I have not received a confirmation email, a response to an email I sent or a response on their fb page. I'm sure there is some misunderstanding but I just wish someone from the company would make contact.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Luxurious Look
Hi, thank you for your review. I have re-sent your email confirmation. Please check to see if it has gone into your junk folder. Please bear with us as we are extremely busy at the moment and are working hard to get all orders out as quickly as possible.
Kind regards,
Luxurious Look
I would never buy from them again
I would never buy from them again. I never received my order which was left on someone else’s doorstep and they are refusing to refund me saying Royal Mail delivered the item. The Royal Mail photo is very clearly not my doorstep. This is an illegal practice.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Luxurious Look
Hi, thank you for leaving a review and for providing the extra information needed to locate your order. We can see that this issue is still under investigation with Royal Mail, please allow our team some time to look into this.
Kind regards,
Luxuriouslook
Just Fantastic 🤩
Excellent company .
I have recently purchased
2 x Aesop Resurrection Duet pkgs ….one for a house warming present a couple of weeks ago and one for an upcoming birthday present.
Ordering online was easy . I was kept fully up to date on process of each order , and delivery expectations which were completed as per advised . Deliveries were on time and made in a friendly manner. The product is beautiful as I have used it and can highly recommend.
A very good customer experience . Thank you ☺️
17. november 2025
Besvarelse fra Luxurious Look
Hi, thank you so much for your lovely review 💜
Delivery on time and items packed very…
Delivery on time and items packed very well. Been buying my hair products from this site for years now and they often offer discount codes in an email. Never had a problem. Happy.
18. oktober 2024
Besvarelse fra Luxurious Look
Hi, thank you for your lovely review.
Kind regards,
Luxurious Look
First order
First order with Luxurious Look. Great experience, nothing at all to complain about which makes a nice change!
9. juli 2025
Uopfordret anmeldelse
Absolutely awful customer service!
Absolutely awful customer service!
Products didn’t do what they claimed too!
Stripped my hair colour & made hair coarse!
Avoid. No one gets back to you.
Absolutely avoid, a lot of money for hype & no benefit.
EDIT 19.06.25 at 10:43am - Nothing rude about sending the below. It is awful customer service & no one responded back to me to arrange any products after I replied on 12.06.25.
Awful customer service!
Please refund my products.
Also this was Not mentioned in email:
As mentioned over email, we sadly can't accept returns/refunds for used products.
4. juni 2025
Uopfordret anmeldelse
Besvarelse fra Luxurious Look
Hi Rita, Thank you for the feedback. As mentioned over email, we sadly can't accept returns/refunds for used products. The team were putting together some alternative samples for you to try, however they will not respond to rude emails. If you would still like these samples to try then please do get back in touch.
Great Customer Service with great…
Great Customer Service with great products. Nowadays, it's hard to find such good customer service. I received very prompt and helpful replies from my emails. The replies went into great detail and really helped me choose the right products for my hair. The products arrived quickly and without any problems. I will not be shopping anywhere else for my hair products other than Luxurious Look. Thank you for putting customers first!
31. maj 2025
Uopfordret anmeldelse
Great selection of salon hair products…
Great selection of salon hair products and great service. Easy to order and delivery was on time with no issues - thanks
17. april 2025
Excellent service from ordering to…
Excellent service from ordering to delivery. Informative e mails giving me regular updates. Would highly recommend luxurious look.
30. januar 2025
Uopfordret anmeldelse
My new favourite online salon
My new favourite online salon! Luxurious Look stock all the best hair care products at good prices and their customer service is excellent :)
25. januar 2025
Uopfordret anmeldelse
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