Bought a beautiful Chanel tote shopper for my wife’s birthday along with some Hermes boots. Both items were as advertised and the luxe Cheshire team were really helpful answering my questions. Well pa... Se mere
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Se, hvad kunderne siger
First purchase from Luxe Cheshire and they did not disappoint, they answered my questions late at night in a prompt manner, I got a great price too for practically brand new bag :-) Absolutely love... Se mere
I have bought a couple of items now from Luxe Cheshire and I couldn't be more thrilled. Each time I have received a warm welcome and shown various options of items that I have liked. Their professiona... Se mere
Second purchase from here and I’m over the moon! The bag was beautifully wrapped in their new packaging which looks stunning. Received the bag in excellent condition as described and posted quickly, w... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We are a trusted online consignment store, specialising in authentic, pre-loved designer bags, shoes, clothing, and accessories. Alongside our e-commerce platform, we welcome clients to our private showroom in the UK, and are delighted to now also serve our growing community in Dubai, where we offer a personalised concierge service. At Luxe, our mission is to provide an exceptional experience for both buyers and sellers. Every purchase through us supports a more ethical and sustainable fashion future where timeless luxury finds a second life.
Kontaktoplysninger
4B Cherry Tree Farm Cherry Tree Lane Rostherne Cheshire, WA143RZ, Altrincham, Storbritannien
- 07759128031
- hello@luxe-cheshire.com
- luxe-cheshire.com
4,9
Fremragende
389 anmeldelser
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Received bag damaged but they’re not interested
I sent a designer bag here to be sold, despite the fact that they would take 40% of the sale price. It didn’t sell and so I had it returned, it has arrived back with a broken buckle. Contacted them and they’ve denied any involvement, offered me no support and are now just ignoring my messages. Awful
26. april 2023
Uopfordret anmeldelse
Besvarelse fra Luxe Cheshire
Carly, we're sorry you felt the need to leave a one star review. The bag in question was sent back to you after the 12 week period (under our FAQ's) as sadly it didn't sell, your Chloe bag wasn't in the best condition and therefore it was put up at a lower value and our rates for selling are based on a sliding scale from 10%-35% so we're not sure where you get the 40% from? As for the damage as we have explained the bag was not damaged when we sent it back to you and we have taken this up with our courier company and have been awaiting a response. We did ask that you return the bag to us so we can see the damage, we have never denied any involvement we only pointed out that the bag was not damaged whilst it was in our showroom. We have communicated with you and feel that leaving a review like this is only for the purpose of damaging our impeccable reputation.
Bought some sunglasses and am delighted…
Bought some sunglasses and am delighted with them. Arrived the next day and great condition
17. april 2023
Besvarelse fra Luxe Cheshire
Thank you for shopping sustainably.
Excellent
Excellent professional, friendly service.
Good prompt communication.
Would use them again.
24. april 2023
Uopfordret anmeldelse
After purchasing an item At £1,100 I…
After purchasing an item At £1,100 I noticed there was a 10% discount code.. I emailed them straight away explaining that I didn’t know the deal was on & could they acknowledge it.. & I didn’t even receive a reply.. this was my 4th purchase from this company & was saddened with this poor service.
Having read the response from Luxe… I can confirm that I sent the email to them on the 18th April at 21:32. This was sent immediately after I made my purchase. I cannot be held responsible if they don’t read their emails.
I believe their response to my review on trust pilot to be very poor.
18. april 2023
Besvarelse fra Luxe Cheshire
Hi Jackie, We’re sorry you felt the need to leave a 1 star review. Firstly the discount was not 10%, we had an offer on that ran for a few days whereby if you purchased an item for over the value of £1,000 you could use the code TAKE100 at checkout for £100 off any item over that value. However we can’t be held responsible if people don’t use the code, it can’t be reversed but it could have been used up to the expiry date. We did not receive an email from you either? It’s a shame that you feel this lead you to leave a 1 star review when we have sent the item out to you as described on a next day service. The code only works at the time of purchase. Thanks, The Luxe Team
Such a lovely experience from choosing…
Such a lovely experience from choosing which bag, so many gorgeous ones to choose from, to arranging delivery on time . When it arrived it was packaged so beautifully. It was an absolute delight. Can’t recommend luxe Cheshire enough.
13. april 2023
2nd time I’ve bought an item from here…
2nd time I’ve bought an item from here ,, and been delighted with description and item when received ,, highly recommend
11. april 2023
Always a fab service with Luxe Cheshire…
Always a fab service with Luxe Cheshire xxx will be sending you some more gorgeous items next week and I LOVE my recent purchase xx
30. marts 2023
Bought an LV bag for the wife last week…
Bought an LV bag for the wife last week as a secret gift and really kept my fingers crossed that the item will arrive as per the description as i hadn't used this company before.....
It was faultless and i now have serveral brownie points, thanks to Luxe Cheshire :)
22. marts 2023
Perfection
Absolutely love my new Chanel 😍 quick delivery, packaged perfectly, great communication. Hardest part was waiting for it to ‘drop’ on the Monday.
😘 until next time
Thank you x
23. marts 2023
Uopfordret anmeldelse
I was extremely happy with my purchase…
I was extremely happy with my purchase from Luxe Cheshire. The order can within two days and was perfect. I will definitely be ordering from them again x
14. marts 2023
My 2nd purchase with Luxe Cheshire
My 2nd purchase with Luxe Cheshire. Communication is great, description of item is on point. I bought the Chanel WOC and it’s beautiful
6. marts 2023
Classic CHANEL flap Lambskin in Silver hardware
I bought the classic Chanel flap with silver hardware in the size Medium. I’ve been looking for the gold hardware for a very long time but when I came across this bag I knew I had to buy it. It looks brand new, all description on the website was exact to what the bag looks like, Luxe Cheshire we’re so helpful and very quick at answering my questions. Payment was easy and the website was very easy to use. Deffo will be buying again.
28. februar 2023
Uopfordret anmeldelse
A very personalised and efficient…
A very personalised and efficient service that made for an enjoyable experience. From the telephone call to check details, confirmation messages and personalised postcard, communication was clear and highly responsive. I received my gorgeous bag before expected and it was exactly as described. I would highly recommend Luxe Cheshire and will cherish my preloved handbag.
24. februar 2023
Uopfordret anmeldelse
The ordering process was easy.
The ordering process was easy.
I would have given them 5 stars but their courier let them down. And it’s all part of the customer experience. Although not entirely their fault.
The item arrived in excellent condition. I don’t think it had been used at all.
The hand written card was a lovely touch. The customer service I received and the timely responses to my queries throughout was worth 5 stars.
22. februar 2023
Uopfordret anmeldelse
Besvarelse fra Luxe Cheshire
Yes unfortunately we don’t have control over the drivers that the courier service use, everything goes out next day nationwide so we can’t control the drivers! We’re glad you love your beautiful bag xx
Wonderful bag, delayed shipping
I ordered a Bottega Veneta bag and I must say the bag itself is perfect.
However, I was at first sent a wrong bag by accident and I had to return it & pay for the extra return shipping myself (was promised to be refunded but that didn’t happen). It delayed the delivery of the bag I ordered, and after many unanswered emails I had to find a phone number and ring them up. Once we spoke on the phone, Luxe Cheshire arranged a super speedy delivery, and I’ve finally received my bag two weeks later.
15. januar 2023
Besvarelse fra Luxe Cheshire
We’re glad you love your bag, unfortunately we had two very similar bags and the wrong bag was sent in error, we had to wait for your bag to be sent back before we could send yours out which caused the delay. All our items are sent out next day. Apologies you haven’t received your postage we will be in touch to make sure this is paid.
Selling
I have recently sold a Louis Vuitton handbag with Luxe-Cheshire and can’t praise them enough for being so professional throughout the process i would highly recommend them and will be definitely using their excellent services again
17. februar 2023
Uopfordret anmeldelse
Besvarelse fra Luxe Cheshire
We’re so glad you’re happy with the service you’ve received and we look forward to working with you again Alison.
Stress free selling with Luxe Cheshire
I would highly recommend Rebeka and the team at Luxe Cheshire.
I have sold a few bags with them and they have been so helpful and informed me along the way as to how things are going.
Very easy process and nice to get funds transferred into my account when a sale is complete.
Would highly recommend for a stress free process if you’re thinking of selling
17. februar 2023
Uopfordret anmeldelse
Besvarelse fra Luxe Cheshire
We’re so glad that you’re happy with the service you have received and we look forward to working with you again in the future.
5 stars to luxe cheshire
Was recommended to Luxe Cheshire by a friend.
There service and communication has been 5 star from the beginning.
They have sold most if my items I sent and will definitely use again.
Would highly recommend.
17. februar 2023
Uopfordret anmeldelse
Besvarelse fra Luxe Cheshire
We’re so glad that you’re happy with the service you have received and we look forward to working with you again in the future Sally.
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